Software as a Service

Software as a Service: Call center software doesn’t necessarily need to be installed at the call center.  Several vendors offer software on a subscription, or pay-as-you-go basis.  This software is generally accessible via the Internet and goes by various names: ASP (application software provider) software, Hosted software, Software On-demand, and most recently, Software as a Service (SaaS).  With Software as a Service, software does not need to be purchased, installed, maintained, or upgraded at the call center, but is done by the provider at their location.  Software as a Service is an ideal option if: 1) it will not need to be used often, 2) for a short-term project, 3) to avoid making a capital purchase, or 4) if the needed hardware is not available for an in-house installation.

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