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On-Hold Content
On-Hold Content: When callers are
placed on hold, what do they hear? If
it is silence, then your call center is missing an opportunity.
Music-on-hold is a means to keep callers happy and more willing to wait,
but to be legal, that music must be properly licensed, usually from a
music-on-hold provider. Other
on-hold content includes programs and promotions designed to engage and
entertain callers as the wait for the next available agent.
Creative and flexible on-hold content is available from these companies.
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You Can Be Listed Here! Call Valerie, 866-668-6694
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