Amtelco Releases IS Social Media Monitor
The Intelligent Series (IS) social media monitor translates popular social media posts, messages, and notifications into dispatch jobs that call center agents can manage on … Read more
The Intelligent Series (IS) social media monitor translates popular social media posts, messages, and notifications into dispatch jobs that call center agents can manage on … Read more
By Peter Lyle DeHaan, PhD Should your contact center handle social media for your organization or clients? Perhaps you already are but desire to do … Read more
By Robert A. Kobek What is the general acceptance of social media as a customer service vehicle? How does your contact center measure up? The … Read more
By Donna Fluss I recently met with a group of highly experienced contact center leaders to discuss a variety of hot topics. We engaged in … Read more
By Peter Lyle DeHaan, PhD Last month I wrote about the importance of embracing social media. Regardless how you may feel about it, social media … Read more
By Peter Lyle DeHaan, PhD Whenever the phrase social media is uttered, people have one of three responses: “I love it,” “I’m sick of it,” … Read more
By Rebecca MacDonald In 2011 I observed two major social media trends, and based on these, I make three predictions for the coming year. 2011 … Read more
By Bob Hockman Companies can no longer be satisfied with running a monolithic contact center. Social media has insinuated itself into businesses, rapidly transforming from … Read more
By Peter Lyle DeHaan, PhD For some, the mere mention of it produces a spontaneous smile and causes their eyes to light up. To them, … Read more
By Keith Fiveson If you are like me – and so many other people today – you’ve connected through LinkedIn, set up your profile on … Read more