Peter DeHaan Expands Blogging Service

Earlier this year, Peter DeHaan, publisher of Connections Magazine and a freelance writer unveiled a new blogging service to provide blog content relevant to call centers, telephone answering services, and customer service organizations. Rates are $25 per post for non-exclusive content in the theme of TAS case studies.

A new category of content is now available in the area of customer service for only $50 per post. Posts are available once a month or more frequently if needed.

Contact Peter at dehaan@connectionsmagazine.com or 616-284-1305 for more information.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

News Release: Connections Magazine Overhauls Website for Enhanced Usability and User Experience

Call center website enjoys easier navigation and increased functionality.

Feb. 2, 2015Grand Rapids, Mich.Peter DeHaan Publishing announced the completed overhaul of the Connections Magazine website, ConnectionsMagazine.com. With the new site, content is easier to find, the search feature is more robust, and related content is automatically recommended for each page. Users will benefit by finding more content that is relevant and locating it faster. Readability, on all devices, is also greatly improved.

The new ConnectionsMagazine.com is powered by WordPress software, a leading website platform. “We began planning the conversion in mid-2014 and started the transition last fall,” said Peter DeHaan, PhD. “I’m thrilled with the clean look and easy navigation of the new site. Plus, it is accessible from mobile devices.”

First launched over fifteen years ago, the original site was showing its age, despite a series of ongoing enhancements and visual improvements over the years. “This is our third attempt to completely overhaul the site,” added the magazine’s publisher and editor Peter DeHaan. “The first vendor couldn’t make the graphics work with each of the major browsers, and the second vendor provided a mess that we would never be able to maintain.” Neither of these attempts ever went live.

“With WordPress, we were able to do all the work in-house,” added Peter DeHaan, who served as the project’s chief architect. “We were able to control each step of the process and not move forward until we were sure it was ready.”

With the new platform, the site will now enjoy periodic tweaks to continue to enhance its appeal and usability. “Now that ConnectionsMagazine.com is running on WordPress, making changes will be much easier,” Peter added.

“We’ve always focused on providing excellent call center articles, but the website’s form took a backseat to content,” said Peter. “Now, we have a great website to house our great content.”

The 2,000-page ConnectionsMagazine.com contains a complete archive of every article published in the magazine since 2001 and most of the articles prior to that. In addition to great articles, there is call center vendor information, an industry newsfeed, directories of outsourcing call centers, and several other resources.

News Release: Connections Magazine Announces Three More Profit-Boosting Webinars

Email Marketing Webinar on May 20; Next Two on June 17 and July 15

Connections Magazine logoMay 19, 2014MATTAWAN, Mich. – In their continuing effort to help business owners be more successful amid a crunch of time and resources, Connections Magazine offers more webinars to help. “Participation in the first two webinars exceeded our expectations,” said Peter DeHaan, president of Peter DeHaan Publishing Inc and publisher of Connections Magazine. “Our co-venture with Voltos Business Training Team, to provide free monthly marketing webinars is taking off. This community service is directed at the outsourcing call-center and telephone answering service industry, but the principles apply to most any business.”

The professional webinars are commercial-free; there is no sales pitch at the end and there’s nothing to buy before implementing the ideas.

The next webinar is Tuesday, May 20, at 4 p.m. EDT, 1 p.m. PDT. The topic is “Send and Receive: Email Marketing.”

Other upcoming webinars will cover: “11 Secrets for Using Direct Mail to Grow Your Business and Increase Profits” on June 17 and “7 Cheap and Easy Ways to Get More Visibility and More Clients” on July 15. All webinars start at 4 p.m. EDT, 1 p.m. PDT.

To learn more about these free webinars, visit http://profitjetwebinars.com to sign-up, view the webinar schedule, and request webinar-notification.

News Release: Connections Magazine Unveils Profit-Boosting Webinars

First How-To-Market Webinar Scheduled for March 18; More to Follow Each Month

Connections Magazine logoMattawan, Michigan, March 17, 2014 – Getting more customers is hard and Connections Magazine offers a new free service to help. “Readers are busy running their businesses and often struggle with sales and marketing,” said Peter DeHaan, president of Peter DeHaan Publishing Inc and publisher of Connections Magazine. “In a co-venture with Voltos Business Training Team, we’re providing free monthly marketing webinars as a community service for the outsourcing call-center and telephone answering service industry.”

The webinars are professional, focused, and commercial-free. They cover new online methods plus traditional methods with a profit-boosting twist. Telephone answering service and call center marketing executives can tap into these proven methods revealed in the new Profit Jet Webinars, from Voltos and Connections Magazine.

The first webinar is Tuesday, March 18, at 4 p.m. EDT, 1 p.m. PDT. The topic is “Warning: Are Negative Online Reviews Costing You Sales?” Following it will be “The Three Secrets to Explosive Business Growth!” on April 15 and then “Send and Receive: Email Marketing” on May 20.

Future webinars, on the third Tuesday of each month, include:

  • How to Stand Out in Search Results to Attract Qualified Clients
  • The Seven Common Advertising Mistakes and What to Do About Them!
  • How to Use Follow Up Marketing to Uncover Increased Profits
  • The Best Seven Cheap and Easy Ways to Get More Clients
  • How to Attract Local Customers Through Community Involvement
  • Eleven Best Practices for Direct Mail to Grow Your Business
  • Twenty-seven Easy Ways to Radically Improve Your Website
  • Stop Selling and Start Teaching! Why the Best Marketing Doesn’t Look Like Marketing at All

To learn more about these free webinars, visit http://profitjetwebinars.com to sign-up, view the webinar schedule, and request webinar-notification.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

News Release: Connections Magazine Announces New Sponsors

Two Leading Call Center Companies Become Sponsors of Premier Contact Center Magazine

Connections Magazine logoMattawan, Michigan, March 13, 2014 – Two more top call center companies have become sponsors of Connections Magazine, the leading contact center print magazine. Onvisource and Map Communications have joined Amtelco, Alston Tascom, Professional Teledata, and Szeto Technologies in their high-level support of Connections Magazine.

Connections Magazine, salutes these vendors for their sponsorship of our magazine,” said Peter DeHaan, PhD, publisher and editor-in-chief of Connections Magazine and president of Peter DeHaan Publishing Inc. “They’ve supported the magazine for years and are well-known and respected in the industry. We’re excited for their increased support of our mission to advance the contact center industry.”

OnviSource offers an ecosystem of affordable Workforce Optimization and Automation (WFO-A) solutions for contact centers and enterprises, supported by a set of customer lifecycle assistance services that go beyond conventional customer support programs.

MAP Communications is a US-based and employee-owned virtual receptionist and live 24-hour answering service. MAP Communications has an experienced staff of receptionists and managers. Using their own in-house software and development team, MAP provides greater flexibility in the services and features it provides for their customers.

“All of our six sponsorship slots are now filled,” concluded Peter DeHaan. “Interested companies can be placed on a waiting list for next year and make use of our standard promotional packages this year to share their message with the industry.

For more information, go to www.connectionsmagazine.com.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

News Release: Increase Market Share with New How-To-Market Webinars

Connections Magazine logoGetting more customers, that’s the goal. And according to Peter DeHaan, president of Peter DeHaan Publishing Inc and publisher of Connections Magazine, a new free service is here to help. TAS and call-center executives can now cut through the “how-to-market” labyrinth with proven methods revealed in the new Profit Jet Webinars, sponsored by Connection Magazine. Designed especially for over-busy owners and managers, high-profit methods are spelled out in detail, in less than an hour.

“Our readership tells me they’re so busy running their businesses they struggle to keep up with ongoing changes in marketing and sales,” said DeHaan. The answer is a fast-learning, at-your-desk approach, making it easy to stay on top of the best marketing methods available today.

The cost? Nothing. “In a co-venture with Voltos Business Training Team, we’re underwriting these monthly marketing webinars as a community service for the outsourcing call-center industry,” said DeHaan, “which makes the webinars completely free for our readership.” Webinars are professional, focused, commercial-free, and cover new online methods plus traditional methods with a profit-boosting twist.

Upcoming webinars include:

  • How to Stand Out in Search Results to Attract Qualified Clients
  • The 7 Common Advertising Mistakes and What to Do About Them!
  • How to Use Follow Up Marketing to Uncover Increased Profits
  • The Best 7 Cheap and Easy Ways to Get More Clients
  • How to Attract Local Customers Through Community Involvement
  • Warning: Are Negative Online Reviews Costing You Sales?
  • Send and Receive: Email, the Automatic Marketing Workhorse
  • 11 Best Practices for Direct Mail to Grow Your Business
  • 27+ Easy Ways to Radically Improve Your Website
  • Stop Selling and Start Teaching! Why the Best Marketing Doesn’t Look Like Marketing at All

“If your marketing isn’t attracting the revenue you’d like,” says DeHaan, “you are invited to strengthen your knowledge and sales power, right at your own desk, once a month.”

For better marketing, visit http://profitjetwebinars.com for webinar schedule. Be sure to request the free webinar-notification service, too.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

News Release: Connections Magazine Invites Guest Bloggers to Post on Call Center Blog

New Blog Keeps Readers Informed, Serving as Focal Point for Industry News and Info

Connections Magazine logoMattawan, Michigan – Connections Magazine, the premier print magazine serving as the voice of the call center, contact center, and teleservices industry, is for the first time, accepting guest post submissions for its redesigned blog at connectionsmagazine.com.

The new Connections Magazine blog, powered by industry-leading WordPress software, will continue sharing relevant news of industry events and developments, along with helpful guest posts and commentary. The new site also contains an archive of past posts.

Look for new content throughout the month as it becomes available, including news, event information, and now, guest posts. Additionally, the availability of each issue of Connections Magazine first appears on the blog. Then announcements follow on Twitter, Facebook, and Google+, in addition to distribution via email to Connections Magazine’s growing list of paperless subscribers.

“We’ve worked hard on this new blog and I’m please to finally unveil it – and look for more features in the future,” said Peter DeHaan, president of Peter DeHaan Publishing Inc and publisher of Connections Magazine. “I’m even more excited to accept guest posts that I can share with my friends in the call center, contact center, and teleservices industry.”

Connections Magazine invites interested bloggers with call center experience to share ideas, trends, and commentary. Subscribe to the blog and see the submission guidelines at connectionsmagazine.com.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

 

News Release: Bronze Sponsors of Connections Magazine Announced

Leading Contact Center Vendors Become Bronze Sponsors of Premier Contact Center Magazine

Connections Magazine logoMattawan, Michigan – Several leading contact center vendors have stepped up to become sponsors of Connections Magazine, the leading contact center print magazine. In addition to Amtelco, who became a Platinum sponsor in November, new Bronze sponsors, are Alston Tascom, Professional Teledata, Szeto, and Telescan.

“We, at Connections Magazine, salute these vendors for their sponsorship of our publication,” said publisher and editor-in-chief, Peter DeHaan, PhD. “They have all been long time supporters of the magazine and are well-known and respected in the industry.”

Look for profiles of each of these fine companies in upcoming issues of Connections Magazine.

“Only four more sponsorship packages remain,” added Peter DeHaan, who is also president of Peter DeHaan Publishing Inc.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

 

News Release: Amtelco Becomes Connections Magazine Platinum Sponsor

Industry leading call center vendor becomes first to rise to sponsorship level for premier call center magazine.

Connections Magazine logoMattawan, Michigan – Connections Magazine is pleased to announce that Amtelco, a leading provider of innovative call center technology, is the first vender to become an official sponsor of its call center magazine. With four sponsorship levels to choose from, Amtelco opted for the highest level, Platinum.

“Amtelco has been a loyal, long-time supporter of Connections Magazine,” stated Peter DeHaan, president of Peter DeHaan Publishing Inc and publisher of Connections Magazine. “When the sponsorship packages were announced, Amtelco saw their value and jumped at the opportunity.

Sponsorship opportunities were announced on October 30. The sponsorship packages include magazine display ads and listings, website banner ads and an individual sponsor page, and exclusive print and online coverage not available to anyone else. Four levels of sponsorship are available to meet vendors marketing needs and budgets: Platinum, Gold, Silver, and Bronze. Nine sponsorship slots are available. Once these are sold, interested advertisers will be put on a waiting list.

Valerie Port is the point person to aid advertisers in selecting the right package for them.

For more information, go to www.connectionsmagazine.com.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

 

News Release: Connections Magazine Unveils Advertiser Sponsorship Packages

Exclusive Marketing Packages Offer Privileged Promotional Opportunities to Key Advertisers

Connections Magazine logoMattawan, Michigan – Connections Magazine is offering call center vendors premium advertising and promotional sponsorship packages. The sponsorship packages include magazine display ads and listings, website banner ads and an individual sponsor page, and exclusive print and online coverage not available to anyone else. Four levels of sponsorship are available to meet vendors’ marketing needs and budgets: Platinum, Gold, Silver, and Bronze.

“I’m excited to be offering these to Connections Magazine advertisers,” stated Peter DeHaan, president of Peter DeHaan Publishing Inc and publisher of Connections Magazine. “We offered similar opportunities at our sister publication, AnswerStat, starting in 2007. It’s been a hugely successful program – and it’s now time to roll it out for our chief supporters of Connections.”

The sponsorship packages offer privileged marketing opportunities to key advertisers and they accomplish this in a cost-effective way. “The cost of the sponsorship is less than buying each item separately,” stated DeHaan, “and that’s not even including the exclusive items in the packages – they’re an added bonus.”

“With five years of experience offering sponsorship packages to our leading AnswerStat advertisers, we have the knowledge to craft an optimum plan for Connections Magazine,” concluded DeHaan.

To learn more, contact Valerie Port at 866-668-6694 or valerie@connectionsmagazine.com.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]