Mind Your Business: The Value of an Employee Non-Disclosure
Steve Michaels Q. I am selling my business and have been asked by the buyer if my employees have a nondisclosure on file. What is … Read more
Steve Michaels Q. I am selling my business and have been asked by the buyer if my employees have a nondisclosure on file. What is … Read more
By Curt A. Wieden With the new administration in full swing, both private citizens and public interest groups alike are preparing to listen to possible … Read more
By Tip Fallon Finding and keeping good, young talent can be challenging for any business, but especially so in a call center. In today’s economy, … Read more
By John P. Joseph Virtually every call center in the United States will say that the toughest challenge they face is retaining staff. In multiple … Read more
By Lindy Barr Batdorf Even before gas prices started hitting new highs, telecommuting made sense. Benefits for both employer and employee are magnified in today’s … Read more
By Steve Michaels Q. I am purchasing an answering service and would like to interview and possibly hire some of the existing employees. The seller … Read more
By Bob Furniss and Scott O. Thomas You can have the best technology and the best processes in place and enjoy some level of success, … Read more
By Richard L. Bencin and David Maggiore A good call center management search firm can often identifythat special candidate to provide top-notch leadership for a … Read more
By Anne Nickerson Call volume is off the charts. Management is calling for higher quality and greater productivity. Clients are more demanding; callers are often … Read more
By James Long, Ph.D. One of the toughest challenges for call center managers is keeping morale at a high level. Agents’ morale has the potential … Read more