Avoiding a Million Dollar Mistake
By Matt Rocco In 2007, a large clothing corporation made a blunder that cost them $107 million in lawsuit payouts. In August of this year, … Read more
By Matt Rocco In 2007, a large clothing corporation made a blunder that cost them $107 million in lawsuit payouts. In August of this year, … Read more
By Peggy Carlaw As the economy struggles to recover, many companies continue to be faced with doing more with less in all areas of the … Read more
By Christine Michaels Question: In selling part of my business, I accepted a clause that allowed the buyer to hold back $10,000 from the total … Read more
By Steve Michaels Q: I am in the process of purchasing some teleservice accounts billed on a twenty-eight-day billing schedule. The seller wants to go … Read more
By Allen and Pat Kalik,with Ray Shaw, Judy Wood, and Randy Harmat Making a big purchase for your call center is never an easy task. … Read more
By Steve Michaels Question: I am in the process of purchasing an answering service that has some ninety-day past-due accounts. The seller feels that these … Read more
By Donna Fluss Three years ago, DMG Consulting predicted that the U.S. economy would enter a recession in 2009. While we did not anticipate the … Read more
By Steve Michaels Q. I am in the process of selling my call center. The buyer would like my receivables. What are they, and why … Read more
By Steve Michaels, with Paula Ford This month’s question was taken from the ATSI listserv. The answer was written by Paula Ford from Answer Center, … Read more
By Steve Michaels I received a call from a call center owner who had hit rock bottom. Essentially, her business was destroyed when its sale … Read more