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2010 Connections Magazine
Buyers Guide
The
2010 Buyer's Guide is now available. The alphabetical listing of vendors
is given below. We also have a product/service
grid (PDF file) to allow users to quickly identify companies with comparable
offerings.
Alston
Tascom Inc
13512 Vintage Place
Chino, CA, 91710, USA
www.alstontascom.com
Contact: Wayne Scaggs,
president, at 909-548-7300 or
wayne@alstontascom.com
Alston Tascom manufactures,
sells, services, and hosts the Evolution System, an end-to-end contact
center communication solution.
Alteva
www.altevatel.com
Contact: Louis Hayner, VP
of sales, at 215-789-4025 or
lhayner@altevatel.com
Provider of
enterprise-hosted VoIP solutions.
ATA
www.ataconnect.org
Contact: Jeremy Thompson at
317-816-9336 or
contact@ataconnect.org
Founded in 1983, the
American Teleservices Association (ATA) represents 4,000 contact centers
that employ 1.8 million professionals worldwide. ATA members include
inbound or outbound contact centers, users of teleservices, trainers,
consultants, and equipment suppliers.
Amtelco
4800 Curtin Dr
McFarland, WI, 53558, USA
http://callcenter.amtelco.com
Contact: Jim Becker at
800-356-9148 or
info@amtelco.com
Since 1975, Amtelco has
developed innovative technology specifically designed to deliver fast and
accurate call handling for call centers. With over 1,000 customers
worldwide, Amtelco is a leader in providing easy-to-use scripted messaging,
real-time backup, and profitable new services.
ARC, LLC
www.arllc.com
Contact: Cheryl Thibault at
860-567-3733 or
cthibault@arllc.com
Provides remote call
monitoring, telephone mystery shopping, and detailed call analysis and
feedback.
ATSI
12 Academy Ave
Atkinson, NH, 03811, USA
www.atsi.org
Contact: Charlene Glorieux,
executive VP, at 866-896-ATSI or
admin@atsi.org
ATSI (Association of
TeleServices International, Inc.) is an international trade association that
aids members by promoting fair competition through the pursuit of
appropriate regulation and legislation; providing industry research and its
markets; providing support services; offering educational opportunities and
resources; and promoting high standards of ethics and services.
ASTAA
PO Box 46501
Minneapolis, MN, 55446, USA
www.astaa.org
Contact: Dan L'Heureux,
executive director, at 763-473-0210 or
dan@callconsult.net
ASTAA (Atlantic States
Telephone Answering Association) is a regional association serving the
Atlantic seaboard and northeastern region of the U.S. with education
conferences.
AtLast Fulfillment
www.atlastfulfillment.com
Contact: Tim Kail, sales
manager, at 303-662-1041 x332 or
tkail@atlastinc.com
Provides outsourcing
solutions to direct response, e-commerce, and manufacturers.
Avidian Technologies
www.avidian.com
Contact: Warren Stokes, VP
of sales, at 800-399-8980 or
warrens@avidian.com
Specializes in creating
cloud-based and on-premise CRM solutions.
CAM-X
24 Olive St
Grimsby, ON, L3M 2B6,
Canada
www.camx.ca
Contact: Linda Osip,
executive director, at 905-309-0224 or
linda@camx.ca
As the national voice for
the call management industry, CAM-X contributes to members’ profitability by
fostering a willingness to exchange ideas, experiences, and solutions while
promoting the general welfare and ethical standards of the industry.
CenturiSoft Inc.
19 Portmarnoch - Technology
Center
Coto De Caza, CA, 92679,
USA
www.centurisoft.com
Contact: John Pope,
president, at 800-866-1929 or
sales@centurisoft.com
CenturiSoft specializes in
unified communications, call routing, queuing, faxing, and multimedia
applications and services.
Contact Center Expert
www.contactcenterexpert.com
Contact: Vincent Anthony,
analyst, at 650-590-4775 or
analyst@contactcenterexpert.com
Provides call center
consulting and expert witness services.
Contactual
www.contactual.com
Contact: Kim Odom, director
of marketing, at 650-292-8611 or
kimberly.odom@contactual.com
Provides hosted call center
software.
Dow Networks
www.downetworks.com
Contact: Jim Butorac, VP of
business development, at 888-369-6389 or
sales@downetworks.com
A next-generation
telecommunications service and solutions provider.
Etech, Inc
www.etechinc.com
Contact: Jim Iyoob, VP, at
936-371-2640 or
jim.iyoob@etechinc.com
A global provider of
customer acquisition and service solutions.
EthicsPoint
www.ethicspoint.com
Contact: David Kay,
director of operations, at 503-906-8420 or
dkay@ethicspoint.com
Provides hotline and case
management solutions.
GE Leasing
PO Box 18203
Tampa, FL, 33679, USA
www.geleasing.net
Contact: Wayne Moseley at
813-286-0650 or
waynem@geleasing.net
GE Leasing has competitive
rates for tenured businesses and start-up programs for those just starting
out. They offer a variety of payment plans, no payments for ninety days,
annual payments, or structure terms to suit your budget.
Globalfone
132 E 43rd St Chrysler
Building
New York, NY, 10174, USA
www.globalfone.biz
Contact: Allen Niven, CEO,
at 646-428-0700 or
allendavidniven@globalfone.biz
Third-generation
asterisk-based telemessaging systems: IP end-to-end, browser-based,
Linux-based, and includes message taking, order entry, scripting, and
appointment scheduling.
GLTSA
PO Box 47881
Minneapolis, MN, 55447, USA
www.gltsa.org
Contact: Dan L'Heureux,
executive director, at 763-473-0210 or
dan@callconsult.net
Representing the Great
Lakes states, GLTSA (Great Lakes TeleServices Association) specializes in
sales and marketing and supervisor training.
Hays Affinity Solutions
1133 20th St NW Ste 450
Washington, DC, 20036, USA
https://atsi.haysaffinity.com
Contact: Michael Hraber,
account executive, at 202-263-4016 or
mhraber@hayscompanies.com
Administers the ATSI Errors
& Omissions Insurance Program, providing coverage to ATSI members for over
thirty years.
Human Technologies Global
Inc
www.human-technologies.com
Contact: Rosanne Dausilio,
president, at 845-228-6165 or
rosanne@human-technologies.com
Provides consulting, needs
analyses, instructional design, and customer service skills training.
ITESA
www.itesa.com
Contact: Keith Fiveson,
CEO/president, at 212-463-0043 or
kfiveson@itesa.com
Works with business leaders
and their organizations to solve problems.
Mastar TeleMessaging
www.mastar.com
Contact: Rod Minarik,
owner/developer, at 541-461-5235 or
rodmastar@gmail.com
Builds custom telephone
answering systems.
MedCom Professional
Services, Inc.
1288 Veterans Hwy
Levittown, PA, 19056, USA
www.medcom.us
Contact: Christopher R.
Bell, president, at 215-752-8099 or
cbell@medcom.us
MedCom Professional
Services specializes in high quality and cost-effective call processing
solutions to medical, commercial, professional, and service businesses.
MPI Outsourcing
www.mpioutsourcing.com
Contact: Richard Penn, CEO,
at 914-239-4310 or
rpenn@mpioutsourcing.com
Provides call center and
business processing (BPO) vendor management.
nSolve
33-35 Daws Ln
London, NW7 4SD, UK
www.nsolve.com
Contact: Alison Richards,
sales and marketing manager, at 617-273-2304 or
sales@nsolve.com
nCall supports the operator
through answering a call, taking a message, delivering that message, and
collecting information for billing and management reporting. nCall enables
users to tailor services to individual customer needs; it integrates with
the majority of telephone systems to pop records and enable agent control
from within nCall.
OnState Communications
www.onstate.com
Contact: John Hilliard,
director of service provider relations, at 508-330-4606 or
jhilliard@on-state.com
Provides virtual call
center and virtual PBX software
OEO
PO Box 46424
Minneapolis, MN, 55446, USA
www.theoeo.org
Contact: Dan L'Heureux,
executive director, at 763-473-0210 or
dan@callconsult.net
OEO
(OnviSource Equipment Owners) serves users of the OnviSource system with training, listserv, and
vendor relations to promote and further the business operations and
proficiency of all participants.
OnviSource
Inc
1255 W 15th St Ste 620
Plano, TX, 75075, USA
www.onvisource.com
Contact: Stan Jasinski,
president, at 800-311-3025 or
stan.jasinski@onvisource.com
OnviSource is a leading
provider of workforce optimization-automation and customer interaction
software. OnviCenter 6 is for inbound and outbound call handling, workforce
optimization, agent transaction automation, and contact center business
applications. OnviServ business process outsourcing services. OnviCare
delivers financial, IT, telecom, operation assurance, and business
intelligence services.
Parallax Technologies
www.parallaxtechnologies.com
Contact: Ernest LaBara,
president, at 248-625-3456 or
elabara@parallaxtechnologies.com
Helps its customers by
multiplying value to their business through great software solutions.
PINetwork
PO Box 47423
Minneapolis, MN, 55447, USA
www.pinetwork.net
Contact: Dan L'Heureux,
executive director, at 763-473-0210 or
dan@callconsult.net
Share knowledge and
expertise about Pinnacle and PI systems with other call center industry
leaders through training seminars, conferences, Webinars, listserv, and
networking opportunities.
Professional
Teledata
175 Canal St
Manchester, NH, 03101, USA
www.professionalteledata.com
Contact: Ron Violante at
800-344-9944 or
ronv@proteledata.com
Professional Teledata
provides software solutions to call centers for transaction processing,
inbound and outbound program design, and billing management. We’re not so
small that we can't be responsive to needs and not too big that we can't be
flexible. We focus on R&D, striving to be industry thought-leaders.
Quality Contact Solutions,
Inc.
www.qualitycontactsolutions.com
Contact: Angela Morris,
president/owner, at 866-963-2889 x201 or
angela.morris@qualitycontactsolutions.com
Specializes in
telemanagement, call center consulting, outsourcing analysis, and compliance
auditing.
R.L. Bencin & Associates
2616 Hidden Canyon Dr
Brecksville, OH, 44141, USA
www.rlbencin.com
Contact: R.L. Bencin,
president, at 440-526-6726 or
sales@rlbencin.com
Call center and contact
center management recruiting firm.
Record / Play Tek, Inc.
110 E Vistula St
Bristol, IN, 46507-0790,
USA
www.recordplaytek.com
Contact: Michael Stoll at
574-848-5233, 800-809-5233, or
stoll@recordplaytek.com
Record/Play Tek provides
turnkey voice-logging recorders for recording agent headsets, VoIP phones,
DID and POTS lines, and room audio microphones.
Revcord
www.revcord.com
Contact: Guy Churchouse,
public safety manager, at 281-404-5306 or
gchurchouse@revcord.com
Offers analog, digital, and
VoIP recorders.
RLCB
www.rlcb.net
Contact: Jarriet Valentine,
director of telecommunications, at 919-792-3210 or
jvalentine@rlcb.net
Provides contact center
services from switchboard operations to full service center.
STA
PO Box 46443
Minneapolis, MN, 55446, USA
www.sta-assoc.org
Contact: Dan L'Heureux,
executive director, at 800-475-0857 or
dan@callconsult.net
STA (Southern Telemessaging
Association) provides pre-employment application testing online, evaluating
spelling, comprehension, grammar, numbers, and listening skills.
Startel
Corporation
16 Goodyear Building B125
Irvine, CA, 92618, USA
www.startel.com
Contact: Myrna Nunez,
sales, at 949-863-8738 or
myrna.nunez@startel.com
Startel offers
cost-effective, scalable, and reliable open architecture systems. Product
offerings can be customized from a complete application set that includes
full ACD functionality, Web-enabled messaging and management of on-call
schedules, intelligent-based call routing, call scripting, dispatching, SMS,
IM, voice-processing and recording, order entry, and workforce management.
Szeto
Technologies Inc.
1881 St Regis Blvd
Dollard des Ormeaux, QC,
H9B 2M9, Canada
www.szeto.ca
Contact: Charles Szeto at
888-421-3737 or
info@szeto.ca
Szeto Technologies provides
call centers with complete communication services including telemessaging,
switching, messaging, paging, direct connect, and dispatch functionality.
Their Linux-based telemessaging system is a cost-effective system that is
customized to suit customers' needs.
TAS
Marketing
233 Whitepine Creek Rd
Trout Creek, MT, 59874, USA
www.tasmarketing.com
Contact: Steve Michaels,
president, at 800-369-6126 or
tas@tasmarketing.com
TAS Marketing is a business
broker of telephone answering services, having sold over 370 to date. They
also sell used TAS equipment, represent TASterix, the new Asterisk-based
system, and publish the
TAS Tips newsletter.
Steve Michaels is available for consultation regarding the sale of your
business or for business valuations.
TAS Scheduler
1347 Jefferson St
Macon, GA, 31201, USA
www.tasscheduler.com
Contact: BJ Fischer,
president, at 866-803-2212 or
bj@tasscheduler.com
Forecast staffing needs
based on call history; employee scheduling made easy.
TAS Source
1521 Concord Pike #301
Wilmington, DE, 19803, USA
www.tassource.com
Contact: Chuck Boyce at
302-352-9488 or
chuck@tassource.com
TAS Source offers products
and services to the telemessaging industry. We guarantee everything we do
and every product we sell.
TASbiller
801 Shartom Dr
Augusta, GA, 30907, USA
www.tasbiller.com
Contact: Randy Ripkey,
president, at 706-860-0868 or
ripkey@aol.com
TASbiller is a full-feature
billing package for all telemessaging equipment systems with the ability to
fax and email invoices and notices. Over 150 customers enjoy TASbiller's
design, customer service, and pricing.
Tasco
6600 York Rd Ste 203
Baltimore, MD, 21212-2027,
USA
www.tascomessagecenters.com
Contact: John Sophocles at
888-558-2726 or
john@tascomessagecenters.com
Tasco is an outsourcing
call center looking to buy telemessaging companies and voicemail service
bureaus.
Taseco
1697 Clayton Rd
Chipley, Fl., 32428, USA
www.taseco.com
Contact: Ray Pippin, owner,
at 850-571-4521
or
ray@taseco.com
Teleservice equipment for
any size service with rentals, lease purchase, and cash discounts.
TeamSNUG
PO Box 46463
Minneapolis, MN, 55447, USA
www.teamsnug.com
Contact: Dan L'Heureux,
executive director, at 763-473-0210 or
dan@callconsult.net
TeamSNUG provides training
DVDs for agents, supervisors and advanced customer service for the
teleservice industry; platform neutral and applicable to all software
applications.
TUNe
16905 19th Ave N
Plymouth, MN, 55447, USA
www.tunegroup.net
Contact: Dan L'Heureux,
executive director, at 763-473-0210 or
dan@callconsult.net
TUNe (Telecan User Network)
is an association of Telescan users sharing, exchanging, and profiting from
innovative ideas.
TeleManagement Search
www.tmrecruiters.com
Contact: Connie Caroli,
president, at 516-767-6990 or
connie@tmrecruiters.com
National executive search
firm dedicated to call center, customer service, and inside sales.
Telescan,
LLC
10679 Midwest Industrial
Blvd
St Louis, MO, 63132, USA
www.telescan.net
Contact: Patty Anderson,
director of sales and marketing, at 800-770-7662, 314-616-2445, or
patty@telescan.net
Telescan has developed
hardware and software solutions for inbound call centers and telemessaging
companies for over thirty years. Telescan's products include Prism digital
switching platform and Windows-based Spectrum messaging system. The family
of products includes scripting, screen monitoring and capture, video
conferencing, and Web-based on-call scheduler.
TeleSoft Systems
www.telesoftsystems.ca/64201.html
Contact: David Filwood,
principal consultant, at 604-986-4116 or
david_filwood@telesoftsystems.ca
Employment screening
software to screen out job candidates who aren't suited for the work.
Teltronics, Inc.
www.teltronics.com
Contact: Candy Mizer,
director of marketing communications, at 800-434-8358 or
srq@teltronics.com
Manufactures electronic
equipment and applications software systems.
VLR Communications
www.vlrcommunications.com
Contact: Jon Weichelt,
owner, at 800-369-8273 or
sales@vlrcommunications.com
Provides call-recording
systems.
WSTA
PO Box 46254
Minneapolis, MN, 55446, USA
www.wstaonline.org
Contact: Dan L'Heureux,
executive director, at 763-473-0210 or
dan@callconsult.net
WSTA (Western
States Telemessaging Association) represents call centers that provide
services ranging from traditional telemessaging and voicemail to
order-taking and e-commerce solutions.
WW-Outsourcing
International Services, Inc.
2810 E Robinson St
Orlando, FL, 32801, USA
www.ww-oisi.com
Contact: Doris Primicerio,
president, at 800-785-4766 or
doris@ww-oisi.com
WW-Outsourcing
International Services provides or leases inbound or outbound agents, CSRs,
and TSRs exclusive to your company.
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