2012 Contact Center Buyers Guide

The 2012 Buyer's Guide is now available.  The alphabetical listing of vendors is given below.  We also have a product/service matrix (PDF file) to allow users to quickly identify companies with comparable offerings.

1-800 We Answer

545 Eighth Ave Ste 401  

New York, NY, 10018, USA

www.weanswer.com 

Contact: Robert Porter, president and owner, at 212-868-1121 or rob@weanswer.com 

1-800 We Answer is a full-service telecommunications company providing a complete range of telephone answering, call center, order taking, market research, fax, mail, virtual office, live operator, telemarketing, and phone system services to businesses and individuals. They are headquartered in the heart of Manhattan, with regional offices in Boston, Miami, Jacksonville, Baton Rouge, Philadelphia, Montgomery, and Kansas City. They are staffed 24/7 and offer professional script writing tailored to individual businesses.

A Courteous Communications Corp

2810 E Robinson St

Orlando, FL, 32803, USA

www.courteouscom.com 

Contact: Doris Primicerio, president, at 800-785-9436 or doris@courteouscom.com 

We pay cash for TAS bureaus.

Allant

2056 Westings Ave Ste 500

Naperville, IL, 60563, USA

www.allantgroup.com 

Contact: Mary Hall, business development, at 630-778-3339 or mhall@allantgroup.com 

Allant delivers marketing performance improvements to clients through multichannel marketing solutions driven by analytic, technology, marketing strategy, and program management capabilities. Allant’s teleservices solutions enable clients to increase their callable universe, reduce operational costs, and minimize legal exposure.

Alston Tascom Inc

13512 Vintage Pl

Chino, CA, 91710, USA

www.alstontascom.com 

Contact: Carmela Rogers, account executive, at 866-282-7266 or sales@alstontascom.com 

Alston Tascom has provided systems in the telemessaging market for over thirty years. Many of the new innovative products in the telemessaging industry began at Alston Tascom; they were the first to use a MS SQL database and to offer a hosted telemessaging system, and in 2012 they plan to release a soft switch for the next generation of telemessaging systems.

Alteva

111 S Independence Mall E

Philadelphia, PA, 19106, USA

www.altevatel.com 

Contact: Louis Hayner, chief sales officer, at 215-789-4028 or lhayner@altevatel.com 

Alteva delivers cloud-based UC (unified communications) solutions, including voice over IP phone systems and service (VoIP PBX), hosted Microsoft Communication Services, mobile convergence, and voice applications for the desktop. Alteva’s service requires minimal installation and configuration while eliminating monthly phone and on-premise system maintenance charges, reducing overall communication costs, and enabling organizations to improve productivity. By combining Alteva’s voice service with Microsoft Communication Services products, Alteva’s customers receive a high-quality, voice-enabled UC solution that easily integrates with existing business applications.

Altitude Software

90 Allstate Pkwy Ste 601

Markham, ON, L3R 6H3, Canada

www.altitude.com 

Contact: Marie Jensen, sales, at 877-474-4499 or marie.jensen@altitude.com 

Altitude Software, Inc., is an independent contact center software provider. Their software is made up of modular components that can be configured to integrate with existing call centers or deployed as an independent system with its own SIP-based ACD. Altitude’s unified customer interaction suite provides a consistent interface to the agent regardless of the technology behind the scenes. Altitude uses a single administrative workflow tool that allows companies to develop agent desktops, intelligent routing, and IVR scripts. This tool controls all media interactions as well: voice, outbound dialing, email, chat, and video. The unified desktop provides scripting capabilities that reduces training and call transaction time. More than 1,000 companies worldwide use Altitude Software to improve customer interaction excellence and reduce their operating costs. Altitude has been included in Gartner’s Magic Quadrant since 2000.

American Teleservices Association

3815 River Crossing Pkwy Ste 20

Indianapolis, IN, 46240, USA

www.ataconnect.org 

Contact: Jeremy Thompson, director of membership sales, at 317-816-9336 or jeremy@ataconnect.org

The American Teleservices Association (ATA) is the only nonprofit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and email sales, service, and support.

Amtelco

4800 Curtin Dr

McFarland, WI, 53558, USA

http://callcenter.amtelco.com 

Contact: Jim Becker, VP of sales, at 800-356-9148 or jim@amtelco.com 

The modular design of Infinity fits both large and small businesses, streamlining communications. Infinity delivers a fast ROI, reduces errors, improves efficiency and productivity, consolidates and improves processes, speeds call processing, and includes detailed reporting. New from Amtelco are cloud-based applications including: iSecureMessages, a powerful smartphone paging and messaging application for iPhone^®, iPad™, BlackBerry^®, and Android™ mobile devices; miOnCall, a secure on-call scheduling application used to assign schedule coverage, view coverage, dispatch messages, and manage OnCall schedules; and miAppointments, an appointment-taking and scheduling application that provides mobile and Web access.

AnswerNet

2325 Maryland Rd Ste 150

Willow Grove, PA, 19090, USA

www.answernet.com 

Contact: Joe Quinn, director of sales, at 267-942-6000 or joe.quinn@answernet.com 

AnswerNet has forty-eight call centers across the United States and two in Canada, offering full service inbound and outbound call center services, as well as electronic communications support. They are HIPAA and PCI compliant.

ARC Consulting, LLC

119 Wheeler Rd

Litchfield, CT, 06759, USA

www.arllc.com 

Contact: Cheryl Thibault, managing partner, at 860-672-0606 or cthibault@arllc.com 

ARC’s mission is to help clients deliver outstanding call center service with every interaction through detailed call analysis, individual call coaching sessions, and competitor analysis. ARC works to keep clients at the forefront of their industry in customer satisfaction and retention. All programs are designed to provide objective, impartial observations to measure the quality of service provided by your call center representatives. Call and email audits are available in English, French, German, Spanish, Italian, and Dutch.

ASTAA

PO Box 46501

Minneapolis, MN, 55447, USA

www.astaa.org 

Contact: Dan L'Heureux, executive director, at 763-473-0210 or dan@callconsult.net 

ASTAA serves the Atlantic States region and now welcomes the New England states.

ATSI

12 Academy Ave

Atkinson, NH, 03811, USA

www.atsi.org 

Contact: Charlene Glorieux, EVP, at 866-896-ATSI or admin@atsi.org 

ATSI is an international trade association established by and for entrepreneurs in the teleservices industry.

Breaking Free Services

1521 Concord Pike Ste 301

Wilmington, DE, 19803, USA

www.breakingfreeblog.com 

Contact: Chuck Boyce, founder, at 302-352-9488 or connections@breakingfreeblog.com 

Breaking Free is dedicated to helping TAS owners organize their business to achieve lifestyle goals by implementing the Dare to Begin System™ and Breaking Free System™.

Business Calls

11752 Clarksville Pike

Clarksville, MD, 21029, USA

www.businesscalls.biz 

Contact: Donna West at 301-854-0284

Business Calls provides personalized newsletters for owners in the call center industry. Twenty-five percent of each subscription goes to the organization that the newsletter is purchased through. References provided upon request.

CAM-X

24 Olive St

Grimsby, ON, L3M 2B6, Canada

www.camx.ca 

Contact: Linda Osip, executive director, at 800-896-1054 or linda@camx.ca 

As the national voice for the call management industry, CAM-X contributes to member’s profitability by fostering a willingness to exchange ideas, experiences, and solutions while promoting the general welfare and ethical standards of the industry.

CenturiSoft Inc.

19 Portmarnoch Ct

Coto De Caza, CA, 92679, USA

www.centurisoft.com 

Contact: John Pope, president, at 800-866-1929 x1 or sales@centurisoft.com 

CenturiSoft specializes in unified communications (UC) solutions for call centers, telemessaging, medical, government, and utility markets.

ChoiceConnex

Plot 61, Raheja Arcade, Sector 11, CBD Belapur

Navi Mumbai, Maharashtra, 400614, India

www.choiceconnex.com 

Contact: Sriram Iyengar, USA country head, at +91-22-27563524 or si@choiceconnex.com 

ChoiceConnex is an ISO 9001:2008-certified contact center located in Mumbai, India, with marketing offices in Clearwater, Florida.

Comfort Telecommunications, Inc.

1407 SE 47 Terrace

Cape Coral, FL, 33904, USA

www.smithcoronaheadsets.com 

Contact: Jackie Waddell, account manager, at 877-858-0949 or jackie@comfortel.com 

Factory-direct call center headsets and accessories for discounts up 50 percent and backed by an unconditional three-year warranty.

CustomerCount

3815 River Crossing Pkwy Ste 20

Indianapolis, IN, 46240, USA

www.customercount.com 

Contact: Marc Carlson, business relationship manager, at 317-816-6002 or marc@customercountsurveys.com 

CustomerCount designs company- or product-branded survey communications that present questions based on respondent attributes that will improve response rates and needed information for contact center process improvement. Their reporting component supports 24/7 online access to real-time customer feedback for all levels of the management hierarchy, via reports customized to meet business needs. It is a Web-based product, minimizing installation time, and expense. Due to the innovative technological architecture of CustomerCount, ongoing updates to survey content, report formats, and other features are quickly accommodated.

Etech Global Services

1903 Berry Dr

Nacogdoches, TX, 75964, USA

www.etechgs.com 

Contact: Jim Iyoob, vice president of global development, at 936-559-2258 or jim.iyoob@etechgs.com

Etech Global Services is a provider of intelligent sales and service solutions utilizing inbound and outbound voice and Web chat. Etech understands the importance of customer relationships, which is why their solution strategies are driven by the “voice of the customer.” A stringent QA process provides an improved customer experience. They also gather business intelligence data from each customer interaction.

GE Leasing

PO Box 18203

Tampa, FL, 33679, USA

www.geleasing.net 

Contact: Wayne Moseley at 866-435-3274 or waynem@geleasing.net 

GE Leasing has been providing telecommunications financing since 1987.

GLTSA

PO Box 47881

Minneapolis, MN, 55447, USA

www.gltsa.org 

Contact: Dan L'Heureux, executive director, at 763-473-0210 or dan@callconsult.net 

“Your Sales & Marketing and Supervisors Too! Regional Group.”

HireIQ Solutions, Inc.

1071 Cambridge Square Ste A

Alpharetta, GA, 30009, USA

www.hireiqinc.com 

Contact: Joe Gruca, CEO, at 678-279-2832 or joe.gruca@hireiqinc.com 

HireIQ’s flagship product, InterviewIQ, uses rich media, Web, and voice response technologies to automate the phone screening process, resulting in better-qualified candidates presented during the hiring process. Properly screened employees demonstrate increased speed to competency, reduced attrition, and improved sales and service performance.

Human Technologies Global Inc

3405 Morgan Dr

Carmel, NY, 10512, USA

www.human-technologies.com 

Contact: Rosanne Dausilio PhD, president, at 845-222-2455 or rosanne@human-technologies.com 

Human Technologies Global, Inc, provides consulting, needs analyses, and customized, live customer service skills trainings. Also offered is agent and facilitator certification through Purdue University’s Center for Customer Driven Quality.

Incept Results

4150 Belden Village St NW

Canton, OH, 44718, USA

www.inceptresults.com 

Contact: Jim Beuoy, VP, new client results, at 330-649-8000 x12 or jim.beuoy@inceptresults.com 

Incept Results is a conversational marketing firm that specializes in developing and strengthening relationships with clients’ current and potential customers. Their distinction is a “listen before you lead” approach that puts clients and their customers at the center. By understanding clients’ objectives, they customize a strategy that brings customers to their clients. Using all forms of conversations, inbound and outbound calls, social medial, text messaging, and email, Incept develops customize campaigns to reach clients’ goals.

InfoCision Management Corporation

325 Springside Dr

Akron, OH, 44333, USA

www.infocision.com 

Contact: Steve Boyazis, executive vice president, at 330-670-5877 or steve.boyazis@infocision.com 

Our clients are the household names most Americans know and depend on. As a leading provider of contact center solutions, InfoCision serves many verticals from technology to healthcare to financial services and telecommunications, as well as providing inbound and outbound marketing for nonprofit, religious, and political organizations. They can help establish brand, build customers, create marketing strategies, and integrate teleservices into the marketing mix. Our customized core solutions can be deployed individually or combined to create a multichannel strategy that includes inbound and outbound teleservices, direct mail, fulfillment, email, e-commerce, and business intelligence, and more.

Intelliverse

5900 Windward Pkwy Ste 500

Atlanta, GA, 30005, USA

www.intelliverse.com 

Contact: Oliver Favors, VP channel sales, at 770-663-5484 or oliver.favors@intelliverse.com 

Intelliverse provides hosted communications solutions for enterprises, including a cloud-based platform that integrates IVR, ACD, and IP telephony into one solution, enabling enterprises to interact with customers more efficiently. By automating routine tasks, such as call routing through customized solutions and consolidated reporting, Intelliverse provides comprehensive customer insight allowing better business decisions to be made.

ISA

15400 Sherman Way 4th Fl

Van Nuys, CA, 91406, USA

www.isacorp.com 

Contact: Peter Cole, VP of customer satisfaction programs, at 206-850-3116 or pcole@isacorp.com 

ISA provides contact centers with live telephone, Web, and IVR survey tools to measure caller satisfaction worldwide. Real-time surveys, dashboards, and reporting are available in over sixty-seven languages.

Listen Up Espanol

50 Monument Sq

Portland, ME, 04101, USA

www.listenupespanol.com 

Contact: Randall Anderson, SVP of sales and marketing, at 207-774-1425 or randall@listenupespanol.com 

Listen Up Español is a Spanish language call center for the U.S. Hispanic market. Operating in Portland, Maine, with a call center in Hermosillo, Mexico, the company employs over 800 native Spanish-speaking call agents who provide teleservices to reach the U.S. Hispanic market. Listen Up Español offers direct response, nonprofit, and corporate clients a broad range of call center services from inbound sales, customer service, chat, mobile click-to-call marketing, and lead generation.

Mac Murray, Petersen & Shuster LLP

6530 W Campus Oval Ste 210

New Albany, OH, 43054, USA

www.mpslawyers.com 

Contact: Michele Shuster, partner, at 614-939-9955 or mshuster@mpslawyers.com 

Mac Murray, Petersen & Shuster (MPS) is a boutique law firm dedicated to assisting its clients in complying with the myriad of state and federal laws affecting them. All of the partners at MPS are former assistant attorney generals responsible for enforcing state and federal consumer protection laws. Michele Shuster is an ATA SRO certified auditor. The firm’s primary areas of concentration are compliance with telemarketing, marketing, and privacy laws and representing clients in issues before the FTC, FCC, and state attorneys general.

Map Communications, Inc

840 Greenbrier Circle

Chesapeake, VA, 23320, USA

www.mapcommunications.com 

Contact: Don Thaler, SVP of sales, at 866-462-6336 or sales@mapcommunications.com 

Nationwide call center provider with five locations

Merced Systems, Inc.

333 Twin Dolphin Dr Ste 500

Redwood Shores, CA, 94065, USA

www.mercedsystems.com 

Contact: Jim Wilson, vice president of sales, at 650-486-4000 or jim.wilson@mercedsystems.com 

Merced Systems is a provider of enterprise software solutions focused on improving the business execution of customer-facing functions, including sales and customer service. Merced’s performance management solutions help drive sales, customer experience, and operating efficiency across a range of vertical industries.

NAEO

1000 Westgate Dr Ste 252

St. Paul, MN, 55114, USA

www.naeo.org 

Contact: Andy Shelp, executive director, at 800-809-6373 or management@naeo.org 

nSolve Ltd

33-35 Daws Ln

London, NW7 4SD, United Kingdom

www.nsolve.com 

Contact: Alison Richards, sales and marketing manager, at 617-273-2304 or alison.richards@nsolve.com 

nSolve’s answering service software, nCall, supports the agent through answering a call, taking a message, delivering that message, and collecting information for billing and management reporting. Users can tailor services to an individual customer’s needs; nCall integrates with the majority of telephone systems to automatically pop client records and enable full call control.

Oaisys

7965 S Priest Dr Ste 105

Tempe, AZ, 85284, USA

www.oaisys.com 

Contact: Sales engineering at 888-496-9040 x2003 or se@oaisys.com 

Oaisys is a developer of call recording and contact center management solutions for organizations of all sizes in a variety of industries – including healthcare, automotive dealerships, financial services, and the public sector. Compatible with leading digital business communications system providers, as well as SIP-based communications services, Oaisys Tracer and Talkument help companies improve risk management, quality assurance, customer retention, dispute resolution, and regulatory compliance requirements.

OEO

PO Box 46484

Minneapolis, MN, 55447, USA

www.theoeo.org 

Contact: Dan L'Heureux, executive director, at 763-473-0210 or dan@callconsult.net 

OnviSource

1255 W 15th St Ste 620

Plano, TX, 75075, USA

www.onvisource.com 

Contact: Stan Jasinski, vice president of tele-enterprise solutions, at 800-311-3025 or sales@onvisource.com 

OnviSource offers integrated workforce optimization and automation solutions to contact centers and enterprises as software products, SaaS, managed services, or business process outsourcing (BPO) services. Applications include call recording, quality assurance, screen capture, speech analytics, data mining, customer interaction management, and operations continuity. Their solutions are supported by customer lifecycle assistance services that provide technical support and assistance with financing, telecom consulting, and IT services. Their mission is to enable enterprises to cost-effectively manage interactions and transition their contact centers from cost centers to profit centers.

Parallax Technologies

PO Box 247

Clarkston, MI, 48347, USA

www.parallaxtechnologies.com 

Contact: Ernest LaBara, president and owner, at 248-625-3456 or elabara@parallaxtechnologies.com 

For over twenty-five years, Parallax Technologies has been committed to supplying customers with products and benefits for communications in and around the contact center. They design, deploy, and support applications in the areas of communications-based process automation, customer experience analytics, performance management, and workforce optimization to address the needs of organizations in commercial and government sectors.

PINetwork

PO Box 47423

Minneapolis, MN, 55447, USA

www.pinetwork.com 

Contact: Dan L'Heureux, executive director, at 763-473-0210 or dan@callconsult.net 

PossibleNow

4400 River Green Pkwy Ste 100

Duluth, GA, 30096, USA

www.possiblenow.com 

Contact: Sandy Tafur, client services manager, at 800-585-4888 or 770-255-1020 or info@possiblenow.com 

PossibleNOW is a source for comprehensive “do not contact” compliance, preference management, and high quality compliant data services to generate leads. Their preference management solutions let marketers personalize multichannel communications to consumers. CompliancePoint, a PossibleNOW company, provides direct marketing compliance consulting, audit validation tools, training services, and PCI certification services. CompliancePoint includes ATA-SRO certified auditors.

Professional Teledata

175 Canal St

Manchester, NH, 03101, USA

www.professionalteledata.com 

Contact: Ron Violante, national sales manager, at 800-344-9944 or ronv@proteledata.com 

Professional Teledata has been providing technology solutions to the call center industry since 1993. The PInnacle telemessaging system is an open-architecture, scripted, turnkey message solution. PInnacle Freedom is a fully featured hosted PInnacle platform. TBS, the Total Billing Solution, facilitates the financial management of call center accounts. Professional Teledata is driven by customer needs and provides customer support, focusing equally on customer service and R&D.

Quality Contact Solutions

808 4th St

Aurora, NE, 68818, USA

www.qualitycontactsolutions.com 

Contact: Angela Morris, president, at 866-963-2889 x201 or angela.morris@qualitycontactsolutions.com 

Quality Contact Solutions provides telemanagement, technology solutions, and call center operations consulting services to the call center industry. QCS helps clients with inbound, outbound, and email programs with a focus on increasing sales, increasing customer satisfaction, and decreasing cost per contact. The QCS value-added approach ensures each customer contact is enhanced through higher quality and ultimately more productivity. Industry veterans Angela Morris and Dean Garfinkel bring more than fifty years of experience to their clients. QCS is also the owner of Enhanced DialerID and manages the ATA’s DNC Regulatory Guide.  

Record / Play Tek, Inc.

110 E Vistula St

Bristol, IN, 46507-0790, USA

www.recordplaytek.com 

Contact: Michael Stoll at 574-848-5233, 800-809-5233, or stoll@recordplaytek.com 

Provides turnkey voice-logging recorders for recording agent headsets, VoIP phones, DID and POTS lines, and room audio.

Revcord

10575 Katy Freeway Ste 470

Houston, TX, 77024, USA

www.revcord.com 

Contact: Guy Churchouse, vice president sales, at 714-316-4952 or gchurchouse@revcord.com 

Revcord multimedia recorders provide screen recording, quality monitoring, evaluation, and reporting for VoIP passive and active, along with analog and digital phones.

Speedeon Data

6655 Parkland Boulevard

Cleveland, OH, 44139, USA

www.speedeondata.com 

Contact: Gerard Daher, president and CEO, at 866-647-9219 or gdaher@speedeondata.com 

Through real-time reverse phone append, modeled demographic append, data optimization, and other customer data solutions, Speedeon Data powers successful teleservices programs and direct marketing initiatives. Headquartered in Cleveland, Ohio, with data center operations in Atlanta, Georgia, Speedeon Data’s goal is to adopt leading-edge technologies, provide client-focused solutions, and deliver the most current and accurate customer data available.

STA

PO Box 46443

Minneapolis, MN, 55447, USA

www.sta-assoc.org 

Contact: Dan L'Heureux, executive director, at 763-473-0210 or dan@callconsult.net 

Startel Corporation

16 Goodyear Bldg B-125

Irvine, CA, 92618, USA

www.startel.com 

Contact: Myrna Nunez, inside sales representative, at 800-782-7835 or sales@startel.com 

Since 1981, Startel Corporation has been creating and providing integrated software products and professional services that offer communications, billing, and management solutions for healthcare, higher education, and inbound/outbound call center facilities. Solutions are available in both premise-based and hosted implementations. Startel offers open systems software development, multi-vendor applications, integration of soft switch technology, and an API server that enables Rapid Application Development (RAD).  

SupportSeven

PO Box 8127

Chattanooga, TN, 37414, USA

www.supportseven.com 

Contact: Katie Sanders, director of business development and administration, at 423-648-5164 or katie.sanders@supportseven.com 

SupportSeven provides contact center solutions tailored to match clients’ challenges and customized to their needs. SupportSeven provides inbound phone application acceptance, inbound customer service, data verification processing, data entry, outbound employment verification, and outbound email communication.

Szeto Technologies Inc

1881 St Regis Blvd

DDO, QC, H9B 2M9, Canada

www.szeto.ca 

Contact: Charles Szeto, president, at 888-421-3737 or charles@szeto.ca 

Szeto Technologies provides call centers with complete communication services, including telemessaging, switching, messaging, paging, direct connect, and dispatch functionality. Their Linux-based telemessaging system is a cost-effective system that is customized to suit customers' needs.

TAS Marketing

233 Whitepine Creek Rd

Trout Creek, MT, 59874, USA

www.tasmarketing.com 

Contact: Steve Michaels, president, at 800-369-6126 or tas@tasmarketing.com 

TAS Marketing has been serving the telephone answering service industry for over thirty-three years, with over 425 businesses sold. They also sell used equipment and offer business evaluation services.

TAS Scheduler

1347 Jefferson St

Macon, GA, 31201, USA

www.tasscheduler.com 

Contact: BJ Fischer, manager, at 866-803-2212 or bj@tasscheduler.com 

“Employee scheduling made easy.”

TASbiller

6821 Southpoint Dr N Ste 228

Jacksonville, FL, 32216, USA

www.tasbiller.com 

Contact: Randy Ripkey, president, at 706-860-0868 or ripkey@aol.com 

TASbiller is a billing package created for the answering service industry to analyze customer profitability. It includes the ability to email or fax invoices and notices.

Tasco Message Centers

6600 York Rd Ste #200

Baltimore, MD, 21212, USA

www.tascomessagecenters.com 

Contact: Anita Swain, sales associate, at 410-377-3000 or anita@tascomessagecenters.com 

Tasco provides full line of message center services, including twenty-four-hour live answer, voicemail, and inbound telemarketing.

TeamSNUG

PO Box 46463

Minneapolis, MN, 55447, USA

www.teamsnug.org 

Contact: Dan L'Heureux, executive director, at 763-473-0210 or dan@callconsult.net 

TeamSNUG provides the non-platform specific Excellence Series for Agents, Supervisors and Customer Service. They also provide agent, dispatcher, supervisor, and site certification, sold under ATSI for most platforms.

TeleManagement Search

6 Litchfield Rd Ste 316

Port Washington, NY, 11050, USA

www.tmrecruiters.com 

Contact: Connie Caroli, president, at 516-767-6990 or connie@tmrecruiters.com 

Founded in 1985, TeleManagement Search is a recruitment firm dedicated to executive and managerial searches for call center, customer service, and inside sales. Serving a wide array of industry verticals, including insurance, financial services, utility, travel, cable, telecommunications, and catalog/direct marketing, they recruit professionals for all facets of call center sales and service management, including inbound, outbound, vendor management, training, and workforce management.

Telescan, LLC

10679 Midwest Industrial Blvd

St. Louis, MO, 63132, USA

www.telescan.net 

Contact: Patty Anderson, director of sales and marketing, at 314-616-2445 or patty@telescan.net 

Telescan has been producing hardware and software for the telemessaging industry for over thirty-five years. In 2010, Telescan introduced three new products that can be used on any Windows-based platform: Spectrum Appointment Scheduler, Spectrum Funeral Home Manager, and Phoenix Back-Up Server.

TeleSoft Systems

657 Montroyal Blvd

North Vancouver, BC, V7R 2G2, Canada

www.telesoftsystems.ca/64201.html 

Contact: David Filwood, principal consultant, at 604-986-4116 or david_filwood@telesoftsystems.ca 

TeleSoft Systems is the publisher of SPAS call center agent preemployment screening software, which is predictive of an individual's suitability for a particular telephone-based job.

Toshiba – Telecom Division

9740 Irvine Blvd

Irvine, CA, 92618, USA

www.telecom.toshiba.com 

Contact: Gail Miller, director of marketing, at 949-583-3715 or gail.miller@tais.toshiba.com 

Toshiba America Information Systems Inc. – Telecom Systems Division offers business communication solutions, including VoIP, voicemail, unified messaging, conferencing and collaboration, unified communications applications, networking, and mobility. Its family of IP communication systems support from eight to 1,000 users and include IP desk telephones, IP softphones, wireless IP telephones, and digital telephones.

TUNe

16905 19th Ave N

Plymouth, MN, 55447, USA

www.tunegroup.net 

Contact: Dan L'Heureux, executive director, at 763-473-0210 or dan@callconsult.net 

USA Datanet

109 S Warren St Ste 602

Syracuse, NY, 13202, USA

www.usadatanet.com 

Contact: Louis Hayner, chief sales officer, at 215-789-4053 or l.hayner@wvtcg.com

USA Datanet is a cloud services provider that offers business-class hosted IP voice and data solutions as well as wholesale services.

USAN

3080 Northwoods Circle

Norcross, GA, 30071, USA

www.usan.com 

Contact: Robb Duke, director of marketing, at 770-409-6378 or robb.duke@usan.com 

USAN helps companies engage customers via cross-channel experiences. USAN’s portfolio of call center products delivers customer experience and contact management. In addition to campaign management, back-office integration, and business process automation, USAN’s premise and SaaS offerings include IVR, ACD, and outbound dialers, all built upon a fifth-generation carrier-grade infrastructure that delivers “five nines” of availability and proven scalability.

Vocalcom

6700 Cote de Liesse #102

Montreal, QC, H4T 2B5, Canada

www.vocalcom.com 

Contact: George Seroukas, at 888-622-5266 or gseroukas@vocalcomusa.com 

Vocalcom provides contact center software solutions, with a worldwide client base in forty-one countries. Vocalcom’s solutions include ACD, IVR, predictive dialing, CTI, scripting, and multimedia communications under a Web-enabled architecture that offers inbound, outbound, and blended calling with predictive dialing, integrated customer relationship management, email, fax, document distribution, and Web chat. Over 5,000 call centers and 650,000 agents are using Vocalcom’s dialer features around the world.

WSTA

PO Box 46254

Minneapolis, MN, 55446, USA

www.wstaonline.org 

Contact: Dan L'Heureux, executive director, at 763-473-0210 or dan@callconsult.net 

WW-Outsourcing Int'l Services, Inc.

2810 E Robinson St

Orlando, FL, 32803, USA

Contact: Doris Primicerio, president, at 407-896-4800 or doris@ww-oisi.com 

Exclusive remote agents provided to call centers, which clients can train and schedule.