2010 Connections Magazine Buyers Guide

The 2010 Buyer's Guide is now available.  The alphabetical listing of vendors is given below.  We also have a product/service grid (PDF file) to allow users to quickly identify companies with comparable offerings.

Alston Tascom Inc

13512 Vintage Place

Chino, CA, 91710, USA

www.alstontascom.com

Contact: Wayne Scaggs, president, at 909-548-7300 or wayne@alstontascom.com

Alston Tascom manufactures, sells, services, and hosts the Evolution System, an end-to-end contact center communication solution.

Alteva

www.altevatel.com

Contact: Louis Hayner, VP of sales, at 215-789-4025 or lhayner@altevatel.com

Provider of enterprise-hosted VoIP solutions.

ATA

www.ataconnect.org

Contact: Jeremy Thompson at 317-816-9336 or contact@ataconnect.org

Founded in 1983, the American Teleservices Association (ATA) represents 4,000 contact centers that employ 1.8 million professionals worldwide.  ATA members include inbound or outbound contact centers, users of teleservices, trainers, consultants, and equipment suppliers.

Amtelco

4800 Curtin Dr

McFarland, WI, 53558, USA

http://callcenter.amtelco.com 

Contact: Jim Becker at 800-356-9148 or info@amtelco.com

Since 1975, Amtelco has developed innovative technology specifically designed to deliver fast and accurate call handling for call centers.  With over 1,000 customers worldwide, Amtelco is a leader in providing easy-to-use scripted messaging, real-time backup, and profitable new services.

ARC, LLC

www.arllc.com

Contact: Cheryl Thibault at 860-567-3733 or cthibault@arllc.com

Provides remote call monitoring, telephone mystery shopping, and detailed call analysis and feedback.

ATSI

12 Academy Ave

Atkinson, NH, 03811, USA

www.atsi.org

Contact: Charlene Glorieux, executive VP, at 866-896-ATSI or admin@atsi.org

ATSI (Association of TeleServices International, Inc.) is an international trade association that aids members by promoting fair competition through the pursuit of appropriate regulation and legislation; providing industry research and its markets; providing support services; offering educational opportunities and resources; and promoting high standards of ethics and services. 

ASTAA

PO Box 46501

Minneapolis, MN, 55446, USA

www.astaa.org

Contact: Dan L'Heureux, executive director, at 763-473-0210 or dan@callconsult.net

ASTAA (Atlantic States Telephone Answering Association) is a regional association serving the Atlantic seaboard and northeastern region of the U.S. with education conferences. 

AtLast Fulfillment

www.atlastfulfillment.com

Contact: Tim Kail, sales manager, at 303-662-1041 x332 or tkail@atlastinc.com

Provides outsourcing solutions to direct response, e-commerce, and manufacturers.

Avidian Technologies

www.avidian.com

Contact: Warren Stokes, VP of sales, at 800-399-8980 or warrens@avidian.com

Specializes in creating cloud-based and on-premise CRM solutions.

CAM-X

24 Olive St

Grimsby, ON, L3M 2B6, Canada

www.camx.ca

Contact: Linda Osip, executive director, at 905-309-0224 or linda@camx.ca

As the national voice for the call management industry, CAM-X contributes to members’ profitability by fostering a willingness to exchange ideas, experiences, and solutions while promoting the general welfare and ethical standards of the industry.

CenturiSoft Inc.

19 Portmarnoch - Technology Center

Coto De Caza, CA, 92679, USA

www.centurisoft.com

Contact: John Pope, president, at 800-866-1929 or sales@centurisoft.com

CenturiSoft specializes in unified communications, call routing, queuing, faxing, and multimedia applications and services. 

Contact Center Expert

www.contactcenterexpert.com

Contact: Vincent Anthony, analyst, at 650-590-4775 or analyst@contactcenterexpert.com

Provides call center consulting and expert witness services.

Contactual

www.contactual.com

Contact: Kim Odom, director of marketing, at 650-292-8611 or kimberly.odom@contactual.com

Provides hosted call center software.

Dow Networks

www.downetworks.com

Contact: Jim Butorac, VP of business development, at 888-369-6389 or sales@downetworks.com

A next-generation telecommunications service and solutions provider.

Etech, Inc

www.etechinc.com

Contact: Jim Iyoob, VP, at 936-371-2640 or jim.iyoob@etechinc.com

A global provider of customer acquisition and service solutions.

EthicsPoint

www.ethicspoint.com

Contact: David Kay, director of operations, at 503-906-8420 or dkay@ethicspoint.com

Provides hotline and case management solutions.

GE Leasing

PO Box 18203

Tampa, FL, 33679, USA

www.geleasing.net

Contact: Wayne Moseley at 813-286-0650 or waynem@geleasing.net

GE Leasing has competitive rates for tenured businesses and start-up programs for those just starting out.  They offer a variety of payment plans, no payments for ninety days, annual payments, or structure terms to suit your budget.

Globalfone

132 E 43rd St Chrysler Building

New York, NY, 10174, USA

www.globalfone.biz

Contact: Allen Niven, CEO, at 646-428-0700 or allendavidniven@globalfone.biz

Third-generation asterisk-based telemessaging systems: IP end-to-end, browser-based, Linux-based, and includes message taking, order entry, scripting, and appointment scheduling.

GLTSA

PO Box 47881

Minneapolis, MN, 55447, USA

www.gltsa.org

Contact: Dan L'Heureux, executive director, at 763-473-0210 or dan@callconsult.net

Representing the Great Lakes states, GLTSA (Great Lakes TeleServices Association) specializes in sales and marketing and supervisor training.

Hays Affinity Solutions

1133 20th St NW Ste 450

Washington, DC, 20036, USA

https://atsi.haysaffinity.com

Contact: Michael Hraber, account executive, at 202-263-4016 or mhraber@hayscompanies.com

Administers the ATSI Errors & Omissions Insurance Program, providing coverage to ATSI members for over thirty years. 

Human Technologies Global Inc

www.human-technologies.com

Contact: Rosanne Dausilio, president, at 845-228-6165 or rosanne@human-technologies.com

Provides consulting, needs analyses, instructional design, and customer service skills training.

ITESA

www.itesa.com

Contact: Keith Fiveson, CEO/president, at 212-463-0043 or kfiveson@itesa.com

Works with business leaders and their organizations to solve problems. 

Mastar TeleMessaging

www.mastar.com

Contact: Rod Minarik, owner/developer, at 541-461-5235 or rodmastar@gmail.com

Builds custom telephone answering systems.

MedCom Professional Services, Inc.

1288 Veterans Hwy

Levittown, PA, 19056, USA

www.medcom.us

Contact: Christopher R. Bell, president, at 215-752-8099 or cbell@medcom.us

MedCom Professional Services specializes in high quality and cost-effective call processing solutions to medical, commercial, professional, and service businesses. 

MPI Outsourcing

www.mpioutsourcing.com

Contact: Richard Penn, CEO, at 914-239-4310 or rpenn@mpioutsourcing.com

Provides call center and business processing (BPO) vendor management.

nSolve

33-35 Daws Ln

London, NW7 4SD, UK

www.nsolve.com

Contact: Alison Richards, sales and marketing manager, at 617-273-2304 or sales@nsolve.com

nCall supports the operator through answering a call, taking a message, delivering that message, and collecting information for billing and management reporting.  nCall enables users to tailor services to individual customer needs; it integrates with the majority of telephone systems to pop records and enable agent control from within nCall.

OnState Communications

www.onstate.com

Contact: John Hilliard, director of service provider relations, at 508-330-4606 or jhilliard@on-state.com

Provides virtual call center and virtual PBX software

OEO

PO Box 46424

Minneapolis, MN, 55446, USA

www.theoeo.org

Contact: Dan L'Heureux, executive director, at 763-473-0210 or dan@callconsult.net

OEO (OnviSource Equipment Owners) serves users of the OnviSource system with training, listserv, and vendor relations to promote and further the business operations and proficiency of all participants. 

OnviSource Inc

1255 W 15th St Ste 620

Plano, TX, 75075, USA

www.onvisource.com

Contact: Stan Jasinski, president, at 800-311-3025 or stan.jasinski@onvisource.com

OnviSource is a leading provider of workforce optimization-automation and customer interaction software.  OnviCenter 6 is for inbound and outbound call handling, workforce optimization, agent transaction automation, and contact center business applications.  OnviServ business process outsourcing services.  OnviCare delivers financial, IT, telecom, operation assurance, and business intelligence services.

Parallax Technologies

www.parallaxtechnologies.com

Contact: Ernest LaBara, president, at 248-625-3456 or elabara@parallaxtechnologies.com

Helps its customers by multiplying value to their business through great software solutions. 

PINetwork

PO Box 47423

Minneapolis, MN, 55447, USA

www.pinetwork.net

Contact: Dan L'Heureux, executive director, at 763-473-0210 or dan@callconsult.net

Share knowledge and expertise about Pinnacle and PI systems with other call center industry leaders through training seminars, conferences, Webinars, listserv, and networking opportunities.

Professional Teledata

175 Canal St

Manchester, NH, 03101, USA

www.professionalteledata.com

Contact: Ron Violante at 800-344-9944 or ronv@proteledata.com

Professional Teledata provides software solutions to call centers for transaction processing, inbound and outbound program design, and billing management.  We’re not so small that we can't be responsive to needs and not too big that we can't be flexible.  We focus on R&D, striving to be industry thought-leaders.

Quality Contact Solutions, Inc.

www.qualitycontactsolutions.com

Contact: Angela Morris, president/owner, at 866-963-2889 x201 or angela.morris@qualitycontactsolutions.com

Specializes in telemanagement, call center consulting, outsourcing analysis, and compliance auditing.

R.L. Bencin & Associates

2616 Hidden Canyon Dr

Brecksville, OH, 44141, USA

www.rlbencin.com

Contact: R.L. Bencin, president, at 440-526-6726 or sales@rlbencin.com

Call center and contact center management recruiting firm.

Record / Play Tek, Inc.

110 E Vistula St

Bristol, IN, 46507-0790, USA

www.recordplaytek.com

Contact: Michael Stoll at 574-848-5233, 800-809-5233, or stoll@recordplaytek.com

Record/Play Tek provides turnkey voice-logging recorders for recording agent headsets, VoIP phones, DID and POTS lines, and room audio microphones.

Revcord

www.revcord.com

Contact: Guy Churchouse, public safety manager, at 281-404-5306 or gchurchouse@revcord.com

Offers analog, digital, and VoIP recorders.

RLCB

www.rlcb.net

Contact: Jarriet Valentine, director of telecommunications, at 919-792-3210 or jvalentine@rlcb.net

Provides contact center services from switchboard operations to full service center.

STA

PO Box 46443

Minneapolis, MN, 55446, USA

www.sta-assoc.org

Contact: Dan L'Heureux, executive director, at 800-475-0857 or dan@callconsult.net

STA (Southern Telemessaging Association) provides pre-employment application testing online, evaluating spelling, comprehension, grammar, numbers, and listening skills. 

Startel Corporation

16 Goodyear Building B125

Irvine, CA, 92618, USA

www.startel.com

Contact: Myrna Nunez, sales, at 949-863-8738 or myrna.nunez@startel.com

Startel offers cost-effective, scalable, and reliable open architecture systems.  Product offerings can be customized from a complete application set that includes full ACD functionality, Web-enabled messaging and management of on-call schedules, intelligent-based call routing, call scripting, dispatching, SMS, IM, voice-processing and recording, order entry, and workforce management.

Szeto Technologies Inc.

1881 St Regis Blvd

Dollard des Ormeaux, QC, H9B 2M9, Canada

www.szeto.ca

Contact: Charles Szeto at 888-421-3737 or info@szeto.ca

Szeto Technologies provides call centers with complete communication services including telemessaging, switching, messaging, paging, direct connect, and dispatch functionality.  Their Linux-based telemessaging system is a cost-effective system that is customized to suit customers' needs. 

TAS Marketing

233 Whitepine Creek Rd

Trout Creek, MT, 59874, USA

www.tasmarketing.com

Contact: Steve Michaels, president, at 800-369-6126 or tas@tasmarketing.com

TAS Marketing is a business broker of telephone answering services, having sold over 370 to date.  They also sell used TAS equipment, represent TASterix, the new Asterisk-based system, and publish the TAS Tips newsletter.  Steve Michaels is available for consultation regarding the sale of your business or for business valuations.

TAS Scheduler

1347 Jefferson St

Macon, GA, 31201, USA

www.tasscheduler.com

Contact: BJ Fischer, president, at 866-803-2212 or bj@tasscheduler.com

Forecast staffing needs based on call history; employee scheduling made easy.

TAS Source

1521 Concord Pike #301

Wilmington, DE, 19803, USA

www.tassource.com

Contact: Chuck Boyce at 302-352-9488 or chuck@tassource.com

TAS Source offers products and services to the telemessaging industry.  We guarantee everything we do and every product we sell. 

TASbiller

801 Shartom Dr

Augusta, GA, 30907, USA

www.tasbiller.com

Contact: Randy Ripkey, president, at 706-860-0868 or ripkey@aol.com

TASbiller is a full-feature billing package for all telemessaging equipment systems with the ability to fax and email invoices and notices.  Over 150 customers enjoy TASbiller's design, customer service, and pricing.

Tasco

6600 York Rd Ste 203

Baltimore, MD, 21212-2027, USA

www.tascomessagecenters.com

Contact: John Sophocles at 888-558-2726 or john@tascomessagecenters.com 

Tasco is an outsourcing call center looking to buy telemessaging companies and voicemail service bureaus. 

Taseco

1697 Clayton Rd

Chipley, Fl., 32428, USA

www.taseco.com

Contact: Ray Pippin, owner, at 850-571-4521 or ray@taseco.com

Teleservice equipment for any size service with rentals, lease purchase, and cash discounts.

TeamSNUG

PO Box 46463

Minneapolis, MN, 55447, USA

www.teamsnug.com

Contact: Dan L'Heureux, executive director, at 763-473-0210 or dan@callconsult.net

TeamSNUG provides training DVDs for agents, supervisors and advanced customer service for the teleservice industry; platform neutral and applicable to all software applications. 

TUNe

16905 19th Ave N

Plymouth, MN, 55447, USA

www.tunegroup.net

Contact: Dan L'Heureux, executive director, at 763-473-0210 or dan@callconsult.net

TUNe (Telecan User Network) is an association of Telescan users sharing, exchanging, and profiting from innovative ideas.

TeleManagement Search

www.tmrecruiters.com

Contact: Connie Caroli, president, at 516-767-6990 or connie@tmrecruiters.com

National executive search firm dedicated to call center, customer service, and inside sales.

Telescan, LLC

10679 Midwest Industrial Blvd

St Louis, MO, 63132, USA

www.telescan.net

Contact: Patty Anderson, director of sales and marketing, at 800-770-7662, 314-616-2445, or patty@telescan.net

Telescan has developed hardware and software solutions for inbound call centers and telemessaging companies for over thirty years.  Telescan's products include Prism digital switching platform and Windows-based Spectrum messaging system.  The family of products includes scripting, screen monitoring and capture, video conferencing, and Web-based on-call scheduler.

TeleSoft Systems

www.telesoftsystems.ca/64201.html

Contact: David Filwood, principal consultant, at 604-986-4116 or david_filwood@telesoftsystems.ca

Employment screening software to screen out job candidates who aren't suited for the work.

Teltronics, Inc.

www.teltronics.com

Contact: Candy Mizer, director of marketing communications, at 800-434-8358 or srq@teltronics.com

Manufactures electronic equipment and applications software systems.

VLR Communications

www.vlrcommunications.com

Contact: Jon Weichelt, owner, at 800-369-8273 or sales@vlrcommunications.com

Provides call-recording systems.

WSTA

PO Box 46254

Minneapolis, MN, 55446, USA

www.wstaonline.org

Contact: Dan L'Heureux, executive director, at 763-473-0210 or dan@callconsult.net

WSTA (Western States Telemessaging Association) represents call centers that provide services ranging from traditional telemessaging and voicemail to order-taking and e-commerce solutions. 

WW-Outsourcing International Services, Inc.

2810 E Robinson St

Orlando, FL, 32801, USA

www.ww-oisi.com 

Contact: Doris Primicerio, president, at 800-785-4766 or doris@ww-oisi.com

WW-Outsourcing International Services provides or leases inbound or outbound agents, CSRs, and TSRs exclusive to your company.