Appointment Scheduling Software Vendors

Appointment setting software allows call centers to set appointments and schedule events for their clients.  Generally, the software and database is accessible through a secure Website, allowing clients to access the same records to make changes and print reports.  Often there is a self-serve module for customers to set their own appointments without talking to an agent.  Once scheduled, confirmation and reminders can be sent to the callers. 

Here are key vendors that provide appointment setting software:

Alston Tascom Inc.

13512 Vintage Place

Chino, CA 91710

www.alstontascom.com

Call 909-548-7300 for more information.

AppointmentsOnCall is a hosted, Internet-based service that allows online access to appointment schedules.  Any telemessaging call center can use this appointment scheduling software via the Internet, regardless of their existing telephony equipment. Appointments can be taken, cancelled, changed, and confirmed by the client as well as your agents, without the worry of "double-booking," since everyone is accessing the same schedule. 

The software has many features. It includes customized appointment forms and  customized appointment types with default durations.  It also offers complete flexibility in setting available appointment days and hours with holidays and vacations, extensive search capabilities, and reports.

Amtelco

4800 Curtin Dr

McFarland, WI 53558

http://ecreator.amtelco.com

Contact: 800-356-9148 or info@amtelco.com 

Amtelco's Web-based scripting solution, eCreator, includes appointment taking and class/event registration applications that can be customized to meet scheduling and registration needs.  Much of the scripting work is already done, making set-up fast.  A customizable SQL database is included to provide quick access and total scalability.

The eCreator scripts walk agents step by step through complex call processes, reducing training time and errors, and increasing productivity.  Amtelco has also created a unique online Resource Library to provide a location for its customers to share and exchange eCreator Agent scripts.

Professional Teledata

175 Canal St

Manchester, NH 03063

www.professionalteledata.com

Contact: Karen Black or Ron Violante at 800-344-9944 or sales@proteledata.com.

Szeto Technologies Inc.

1881 St Regis

D.D.O., QC H9B 2M9, Canada

www.szeto.ca

Contact: Charles Szeto at 888-421-3737 or charles@szeto.ca.

Appointment taking (Linx Appointment) is an integral function in Szeto's Call Linx TAS System.  Call Linx users can host appointment taking services at their Website.  Real time appointment bookings can be co-maintained via local network and/or the Internet; all bookings and changes are recorded in a history log.

Linx Appointment allows multiple schedules under one client, with appointment of various lengths as well as multiple bookings.  An agent can easily locate the next available time segment or a caller's appointment time.  Appointment reminders and confirmations can be scheduled and logged.