Twilio’s Extends Communications API Platform to Contact Centers

Twilio, a cloud communications company, announced capabilities that extend Twilio’s communications API platform into the rapidly growing cloud contact center market. Designed to enable a new breed of contact center, these capabilities allow enterprises to migrate their traditional contact centers to the cloud, add new capabilities to existing on-premises systems, and build new cloud contact centers from scratch using standard web programming languages.

“Traditional contact center solutions, both on-premise and hosted, took a one-size fits-all approach,” said Jeff Lawson, president and CEO of Twilio. Twilio has been extending its communications API platform with additional contact center-focused capabilities. Twilio (www.twilio.com), the cloud communications company, is merging the worlds of cloud computing, web services and telecommunications.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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