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Szeto News
Szeto Releases SMS Service Option (3/08)
Szeto Technologies announced that
SMS (Short Message Service) service is now available as an optional feature in
Call Linx TAS. Sending text messages to cell phones via wireless SMS protocol
is a faster and more reliable transmission than the current method of sending
via email or TAP.
Szeto’s SMS Service receives, as
well as sends, text messages and is fully integrated into the message delivery
process of Szeto’s turnkey Call Linx TAS System. This bidirectional capability
accommodates replies from text recipients and creates an additional means of
communication between subscribers and call center agents.
Inbound SMS messages to Call Linx
TAS are processed in a similar fashion as inbound emails (another Call Linx
feature). They can also be automatically redirected to other communication
devices or protocols, such as converting to email or fax or translated into
paging via TNPP, SNPP, or TAP.
For more information, contact
Charles at
charles@szeto.ca or 888-421-3737.
Szeto Offers “One-Touch” Call
Termination & Form Rules
(6/07)
Expanding the technology in Linx
Wizard Scripting, Szeto’s Call Linx TAS has incorporated the “one-touch” call
termination approach for its traditional message form processing. It only
requires a simple “click” from the agent on a programmable button when finishing
the call. The system will automatically guide the received message to the
proper dispatching actions based on individual account’s requirements. Whether
the message requires “immediate or scheduled delivery,” “automatic or manual,”
or is sent to a supervisor for “review and dispatch,” it is completely
transparent to the agent that answered the call.
Integrated into this is the new
“form rules” feature. Based on the nature of the call, Call Linx automatically
determines the proper disposition of completed messages. The “form rules” will
also automatically adjust the proper closing phrase. The call answer process is
consequently less stressful, and chances of dispatch errors are much reduced.
This shortens training time and helps inexperienced agents ease into the more
complex parts of their job incrementally. Szeto Technologies will be
demonstrating Call Linx’s “one touch” and “form rules” at the ATSI Convention in
Colorado Spring this June.
Contact Szeto at 888-421-3737,
info@szeto.ca, or
www.szeto.ca.
Szeto’s Call Linx
Gets Facelift; Details at ASTAA
(10/06)
To take advantage of the new
features in the Linux Operating System, Szeto Technologies has optimized the
graphics interface of the Call Linx TAS System.
Call Linx system screens have now been completely revamped.
- Window
definitions are sharper and text appearance is crisper
- Color
highlights are distinctly noticeable, but continue to be pleasant to the
eyes
- Function
buttons are elevated and their labels are markedly clear
- Event
reminders, be it a pop-up window or a flash of an icon, gently but
steadfastly grab the user’s attention
According to Szeto’s founder,
Charlie Szeto, this enhancement increases system user-friendliness and further
reduces training time and effort. Every
detail in the Call Answer Screen is so clearly labeled and strategically
positioned that new call center agents can practically train themselves.
On the product development side, the Szeto engineering team has already
begun to take advantage of this display enhancement when implementing new
features into Call Linx’s Order Entry Module.
Szeto Technologies will be exhibiting these new features at the ASTAA
Convention, Baltimore, MD, October 16-17.
Product inquiries can be directed to charles@szeto.ca
or by calling 888-421-3737.
Szeto Releases New
Employee Safety Module (7/06)
Szeto Technologies has released
its second generation automatic employee safety monitoring software module.
The Automatic Employee Safety Monitoring (Work Alone Program) software
module is a stand-alone messaging function in the voice mail part of VMS4500
call center switch. It offers safety
monitoring of employees who work in unsupervised environments.
The newly released second generation module is interfaced with Call Linx
TAS functions. Plus, statistics are
now accessible via the Internet.
“Monitoring for employee safety
is not a new concept,” explained Charlie Szeto, president of Szeto
Technologies. “Video cameras and
electronic doors are already commonly used.
These are, however, passive devices.
They are useful for back tracking. VMS4500
takes it a step further. It actively
monitors employee safety and automatically initiates escalations, all without
human intervention. It frees up
operators time, and gives peace of mind to both employers and employees.”
For
more information, contact Szeto at 514-421-3737, info@szeto.ca,
or visit www.szeto.ca.
Szeto
Enhances Call Linx
with
“External Database Edit”
(3/06)
Call Linx users can now share more than their own
appointment booking and on call scheduling software with their clients. They
can team up with their clients to co-maintain their clients’ database.
Early
this year, Szeto Technologies added integrated “External Database Edit”
functions to its Call Linx TAS System. In
addition to “access” and “look up,” Call Linx users can now do modifications directly, without
compromising security.
When
incorporated with Linx Script “branching,” the external database can
automatically be modified during the script branching process. The
database can also serve as a powerful “navigator” in the call script.
This is a great tool in servicing businesses with large databases that
require many updates and changes.
For
more information, contact Szeto at 514-421-3737, info@szeto.ca,
or visit www.szeto.ca.
Szeto
Technologies Introduced VMS4500
(12/04)
At
the WSTA (Western States Telemessaging Association) Conference in Las Vegas, NV, Szeto Technologies
demonstrated the behind-the-scene power of VMS4500, Szeto’s new Web-based
call center switch. VMS4500 offers
switching (digital or otherwise) with call center interface and voice
messaging. According to Pierre
Brouillard, the VMS4500 system architect, the Web-based structure of the
switch enhances its Internet capabilities and, like all Szeto products, its
modular design can easily accommodate future expansions and innovations.
As
an affordable option, VMS4500 can be equipped with pager encoder modules.
Under this configuration, a full-fledged paging terminal is added to
the switch. VMS4500 becomes a call
center switch with capabilities of in-house and remote paging, alpha dispatch,
and voice messaging.
Paging
as a “value-added” function? Paging
capabilities in a call center switch? In
Charles Szeto’s opinion, “this is what the future holds for paging.”
For more information contact Szeto at
514-421-3737, info@szeto.ca, or visit www.szeto.ca.
Szeto
Announces Linx Wizard (5/04)
Szeto
Technologies Inc. has added “Linx Wizard” scripting to its Call Linx TAS
System. Collaborating with other
Call Linx features like “Caller Profile,” “On-Call Scheduling,” and
“Message Form,” a Linx Wizard script guides the agent from opening
greetings to entries of messages, credit cards, shipping instructions, and so
forth. Linx Wizard is also going
to be a significant integral part of Szeto’s forthcoming Order Entry module
in Call Linx TAS System.
Linx
Wizard scripting uses the color-key-code organizational approach and provides
instant previews every step of the way. Charlie
Szeto explains, “Linx Wizard is easy to navigate and it transforms the
usually time-consuming script programming process to a user-friendly
experience.”
For more information on Call Linx TAS
System or other Szeto products, contact Charlie Szeto at 888-421-3737 or visit
www.szeto.ca.
Szeto
Technologies has Moved (3/04)
Szeto
Technologies recently moved into a new 15,000 square foot, company-owned
facility. Construction began in May 2003.
The facility was customized to their specifications in order to better
facilitate their objective of providing customized software for their
customers.
You
can reach them at:
Szeto
Technologies
1881
St. Regis Blvd.,
D.D.O.,
Quebec, H9B
2M9.
Canada
Their phone number has also changed to 888-421-3737.
Their email address remains the same at info@szeto.ca.
For more information visit
www.szeto.ca.
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