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Startel News

Startel Announces v8.0 (5/08)
Startel
Corporation, a provider of integrated voice, data, and networking solutions for
call centers, announced its 8.0 release. The new CMC statistics
will provide a more comprehensive detail on every call; each segment will be
tracked and measured. Patched calls and other previously independent events are
cross-referenced. The CMC call statistics will be fully compliant with the ATSI
certification requirements, allowing the measure of various metrics according to
defined standards from all vendors.
Startel’s IntelliScheduler feature allows schedules to be
created with shifts spanning unique times and enables “on-the-fly” assignments.
In addition, particular schedules can be created to accommodate holidays and
special occasions; new enhancements make the product more flexible. Release 8.0
also includes improvement to the directory entry and client view functionality:
Directory Entry: allows the CMC
administrator to modify the directory associated with the IntelliScheduler.
Client View: shows a
daily/weekly/monthly schedule for a client, integrating the client’s regular
schedule, special schedule, and on-the-fly changes.
Another deployment is a Web-enabled IntelliScheduler application
that allows call center clients to view and modify their schedules via the
Internet.
For
more information, call Dan Feis, Startel director of sales, at 800-782-7835 x714
or visit
www.startelcorp.com.
Startel
Corporation Announces Their Recent Acquisition by
Bilrob LLC (4/08)
Startel
Corporation, a provider of integrated voice, data, and networking solutions for
call centers, announced their recent acquisition by Bilrob LLC, an investment
company controlled by Bill Robertshaw and his family.
The
Robertshaw family has a diverse portfolio of businesses including
construction companies, commercial and residential real estate ventures, and
interests in over seventy-five telemessaging call centers. Bill has been a
longtime advocate and supporter of Startel; many of his call centers utilize
Startel products. “I have always believed in the Startel products and the
talented and committed employees who develop and support them. I am very happy
to be able to contribute to Startel’s future success,” said Mr. Robertshaw.
For more information on Startel Corporation
and its products, visit their Website at
www.startelcorp.com.
Startel
Corporation Teams with XLScheduler to Offer WFM
(4/08)
Startel Corporation announced
that it has teamed up with XLScheduler AB to become a value-added reseller (VAR)
of XLScheduler software. XLScheduler AB is a Swedish-based company that
develops workforce management (WFM) systems based on Microsoft Excel. Their
XLScheduler product is a powerful call center scheduling system that uses
graphical presentation and diagrams to make complex planning situations easy to
understand.
“Startel
is delighted to partner with XLScheduler AB. Combining the statistics generated
by the Startel systems with the power of the XL Scheduler program to manage
staffing costs allows business owners to positively impact their bottom line,”
stated Alice Reuter, president of Startel.
“We are
thrilled that Startel has decided to include XLScheduler as part of their
solution. We look forward to working with Startel in offering their clients a
wider range of products for added business value,” said Annika Heaver, president
of XLScheduler AB.
For
more information, call Dan Feis, Startel director of sales at 800-782-7835,
extension 714 or visit
www.startelcorp.com.
Startel to Sponsor Hole-In-One
Contest at TeamSNUG Golf Outing (3/08)
Make a hole in one on the designated par 3 hole,
and win a CMC system!
Startel announced that registered attendees at
the upcoming TeamSNUG Conference in Myrtle Beach will have a chance to win a new
CMC system by making a hole in one at the golf outing just prior to the
conference.
On Saturday, March 8, 2008, TeamSNUG will host a
golf outing at the Legends Heathland Golf Course, where the first golfer who
gets a hole in one on the designated par 3 hole will win a brand-new
six-position CMC system, courtesy of Startel (certain rules and restrictions
apply).
The format of the golf outing will be a Best Ball
Scramble with awards to be given for the best score, closest to the pin, longest
drive, and longest putt. More information can be found at
www.teamsnug.com.
Startel provides integrated voice, data, and
networking solutions for call center facilities. For more information, call
Startel at 800-782-7835 or visit
www.startelcorp.com.
Startel to
Offer Free Training at SNUG
Conference (3/08)
Startel is offering one full day of training Sunday March 9, prior to the 2008
SNUG conference. This will be a valuable day of learning about CMC Release
8.0. Training sessions will begin at 9:00 a.m. and will cover the new features
and enhancements of 8.0, IntelliScheduler, and other related topics. In
addition, they will wrap up the day with a focus group and wish list discussion.
Registered conference attendees can attend at no cost.
Space is limited. Registered conference attendees are encouraged to sign up on
the TeamSNUG Web site at
www.teamsnug.com.
For more information, call Startel at 800-782-7835 or visit
www.startelcorp.com.
Elaine
McMaster Joins Startel as VP of R&D
(1/08)
Startel
Corporation is pleased to announce that Elaine McMaster has joined the company
as the vice president of research and development.
Elaine brings with her a wide range of experience and
almost twenty years in telecommunications and other high-tech industries.
During her career, she has managed information technology departments of all
sizes and has extensive knowledge of software development, project management,
call center design and implementation, strategic development, and database
administration.
Alice Reuter, acting president of Startel, comments,
“We are delighted to have found an individual of Elaine’s caliber to lead our
R&D department’s efforts into the future. Elaine’s background in both
technology and business will allow her to make tremendous contributions to
Startel.”
Elaine adds, “I am very excited to have joined Startel
and look forward to the possibilities and challenges that lie ahead. I am a
strong believer in soliciting customer input and incorporating it into our
design and development efforts. Startel has a long history of providing great
products and call center solutions, and I am pleased to be part of carrying this
tradition forward.”
Please visit Startel’s
Web site at
www.startelcorp.com.
Startel
Announces New Eastern Area Sales Manager
(1/08)
Startel
Corporation is proud to announce Steve Newell as their new eastern area sales
manager; Steve will report to Dan Feis, director of sales. Steve will be based
in Atlanta, and in his new role he will focus on formulating solutions for our
existing and potential new customers in the eastern United States.
“Steve has extensive industry experience working for a
variety of value-added resellers, and his background aligns very well with
Startel’s portfolio and strategic direction,” said Dan. “His proven record of
success selling PBX, ACD, IVR, VoIP, and voicemail products based on a variety
of vendor platforms positions him well to bring significant value to our
customers.”
“I am extremely excited to be representing Startel,
the leader in call center technology. I look forward to strategizing with our
clients to optimize their business platforms by utilizing Startel’s robust CMC
suite of products.”
For more information about Startel, contact Steve
directly at 678-376-1312 or visit
www.startelcorp.com.
Startel Announces Launch of New
Website (11/07)
Startel Corporation, a provider
of call center solutions, recently unveiled a full-feature upgrade of its
Website:
www.startelcorp.com. Providing a comprehensive, up-to-date look at
Startel’s products and services, this new and improved site places particular
focus on the power and benefits of its premier system, the CMC.
“This new site reflects
Startel’s renewed energy and sense of excitement as we look forward to the
future,” said Startel’s acting president, Alice Reuter. “I encourage everyone
to visit the site and take a look around. And if you’re a Startel customer, be
sure to notice the “Customer Login” link in the upper right corner of the
site. This can be used to access a special customer section containing company
announcements, downloadable user guides, newsletters, and support information.”
For more information, call
Startel (www.startelcorp.com)
at 800-782-7835.
Startel Hires Business Development Manager Kevin Harbour
(10/07)
Startel announced the addition of Kevin Harbour to the strategic
development department as business development manager. Kevin has over
twenty-five years in data, voice, network management, and wireless technology,
as well as enterprise-wide computer automation products and services. Kevin was
most recently a business development manager with Black Box Corporation and
CrossCom National in the network and server technology arena.
“Kevin has a dynamic, outgoing personality. He has a
‘customer-centric’ focus and is committed to contributing to the evolution of
Startel products,” stated Alice Reuter, acting president of Startel. “As you
can see, Kevin is no stranger to business development. We are looking forward
to him using his talents to generate momentum in the marketplace.” With Kevin’s
entrepreneurial background experience, he will have no difficulties in relating
to the business decisions faced daily by many of our customers.
For more information, visit Startel at
www.startelcorp.com.
Startel Adds Product
Marketing Manager Alan Paet
(10/07)
Startel
announced the addition of Alan Paet to their marketing department, as product
marketing manager. He has had a multitiered career in telecommunications,
working for the global companies Ericsson and Alcatel. Alan has been involved in
application product development and has worked on the improvement and rollout of
many products, including call center products. He has prepared marketing
strategies and programs, developed sales material, performed product analysis,
developed functional specifications, and participated in countless trade shows.
“In addition to product marketing, and as the company is
venturing out towards new business, my initial responsibilities will be to
manage the product line in terms of future enhancements based on what the market
needs are, by investigating product requirements, and performing competitive
analysis,” stated Alan. “Armed with the results, these investigations will
equip us with the right information to enhance our product line and offer a
best-of-breed contact center software suite as we seek out new applications for
the vertical segments that we are already established in. I am really excited
to be part of a team that will shape the future of the company.”
For more information, visit Startel at
www.startelcorp.com.
Startel Announces General Release
of CMC 6.300 (5/07)
Startel Corporation, a provider of call center solutions, announced the release
of the latest version of their Windows-based CMC platform, version 6.300. The
CMC 6.300 release improves on Startel’s flagship solution by adding
state-of-the-art features, such as IntelliSpeller (a spell-check application);
IntelliGrid (a graphical representation of scripting to aid administrators);
locates, ifs, and message forms with new time parameters available; added
reporting capabilities; the ability to give audible notifications to remote
agents; and other enhancements.
CMC 6.300 also marks the arrival of Startel’s new IntelliSite application - a
customer portal for clients who wish to have access to their own messages,
IntelliForms, and reports. “We are excited to be releasing such a feature and
enhancement rich update to our customers,” stated Geri Cerkovnik, “especially
when the new features and so many of the enhancements came directly from the
SNUG and Startel users’ wish list requests!”
Startel Announces Management Changes
(4/07)
Startel Corporation announced
several management changes, including the retirement of Barbara Willis, vice
president of sales. Dan Feis has been named director of sales. He will
coordinate the activities of the sales team, including regional sales managers
Tim Allen, Nancy Raftis, and Ed Burns, and sales coordinator Angel Wilkerson.
Alice Reuter, acting president
of Startel, stated, “I want to thank Barb for her twenty-five years of
dedication and tireless effort. She has been instrumental in Startel's success
in so many ways over the years.” Barbara Willis joined Startel in 1982 just
after the company was founded. Barb will ensure that the sales organization’s
transition goes smoothly.
Additionally, Geri Cerkovnik
has been promoted to vice president of strategic development. In her new role,
she will continue to report to Alice Reuter and will retain responsibility for
both the marketing and R&D departments. In addition, Geri will play a key role
in exploring new technology and strategic opportunities for Startel’s future.
“I have enormous confidence in
our future” said Alice Reuter. “Both Geri and Dan bring tremendous talent,
experience, and strong track records of success to their new assignments.”
Visit Startel’s Web site at
www.startelcorp.com.
Startel
Announces Intellispeller Module for
CMC Platform
(3/07)
Startel Corporation announced
the release of Startel’s IntelliSpeller module for use in its CMC platform. IntelliSpeller,
a comprehensive spell-check solution, allows for automatic spell checking on
individual lines of messages to be delivered to clients, enabling fast and
customizable quality assurance for agent entries.
IntelliSpeller provides
suggestions for correctly spelled replacement words, automatically highlighting
the closest match. Agents can add words and terms to a central dictionary that
other agents can access automatically, with the capability for administrators to
approve additions before they are committed to the dictionary. Several
dictionaries are included with the module, with the ability to add additional
dictionaries. The IntelliSpeller is also enabled throughout the administrative
areas to allow spell checking during account setup, thus fixing errors before
they appear in a client account.
Geri Cerkovnik, VP Marketing
stated, “During our focus group meeting, the IntelliSpeller feature was voted
the number one development item by our users. We are happy to provide this
requested feature for our customers.”
Visit Startel’s Web site at www.startelcorp.com.
Startel Hires Dan Feis as New Account Executive
(1/07)
Startel Corporation, a provider of Call Center Solutions welcomed Dan Feis to
their sales team as their new account executive. Dan will provide account
management support for Startel’s existing customer
base from their corporate headquarters in Irvine, California. Customers
can contact Dan Feis at 949-863-8714.
Dan reports to Barbara Willis, vice president of sales. “We are truly delighted
to have Dan as a member of our Startel team,” Willis stated. “Dan brings an
outstanding sales and support background through his many years of experience,
as well as a fresh perspective to our sales team.”
”I am extremely
excited to be on board and look forward to being an integral part of the Startel
organization,” Dan stated.
Visit Startel’s Web site at
www.startelcorp.com.
Startel Announces Executive Management Change
(12/06)
On October 16, 2006, Startel
Corporation accepted David Chuchinsky’s resignation as chief executive officer,
president, and as a director of Startel Corporation; he is leaving to pursue
other interests. Alice E. Reuter was named acting president and interim chief
financial officer of Startel. Ms. Reuter provides interim management consulting
services to small businesses including, most recently, her assignment as
Startel’s interim chief financial officer and chief administrative officer that
began in July of this year. Ms. Reuter’s background includes senior management
positions with PacifiCare Health Systems and ConAgra Foods as well as managing
her own businesses.
The new acting president stated, “I am
delighted to be leading an organization of Startel’s caliber. We will continue
providing the most innovative solutions in our industry. I will be reaching out
to our various constituencies in the near future and look forward to working
with our customers as well as our employees.”
Visit Startel at
www.startelcorp.com.
Startel
Introduces Its New Central Processing System (7/06)
Startel Corporation’s new central processing system made its debut at the ATSI
2006 conference in Portland, ME.call centers seeking more advanced features. It
offers the ability to easily handle complex accounts while easing the agent
stress in meeting clients’ advanced requirements.
This new central processing platform offers many of the features found in the
CMC platform and is fully upgradeable to this larger scaling system. The new
central processing system utilizes Startel’s digital switch. It supports
paging, faxing, and emailing dispatch methods and is a fully contained system
requiring no additional external hardware when connecting to a LAN.
“I
am excited to be announcing this new system that affords the smaller call
centers these more advanced features that will allow them to start small and
continue to grow their business while easily growing their equipment to
accommodate their needs,” stated Startel’s David Chuchinsky. “This new platform
allows even smaller centers to have the capabilities that before were only
affordable to the larger call centers.”
For more information, visit Startel’s Website at
www.startelcorp.com.
Startel
Introduces CMC Training Course (7/06)
Startel Corporation’s first CMC training course was conducted at Startel's
headquarters in Irvine, CA on May 8-10, 2006. Attendees varied from new
customers to experienced users; the course provided valuable information to all
that attended.
The new CMC training course is intended for management and administration
personnel. It is divided into various sessions that cover basic and advanced
CMC functionality, covering Startel’s latest platform version (CMC 6.200). In
addition to addressing the basics on each of the CMC modules, specific emphasis
was placed on client maintenance, IntelliForm form building, and intelligent
dispatching.
The next CMC training class is scheduled for August 7-9, 2006 . It will be held
at Startel's headquarters in Irvine, CA; seating is limited.
If you would like more information regarding the CMC training course or to
register, contact Angel Wilkerson at
angel.wilkerson@startelcorp.com or call 800-782-7835.
Startel Announces Developments For
CMC
(6/06)
Startel Corporation announced CMC release 6.200, which includes
a revamp of the reports module, providing a new look and feel for reports and
two new reports, members report and detailed agent call report.
CMC 6.200 enhances the intelligent dispatching capabilities,
including the addition of the Short Messaging Service (SMS) transport. This
enables call centers to connect directly to an SMS terminal; full SMS and
numeric only SMS are available. Intelligent dispatching offers the ability for
an agent to stop a dispatch script in progress and dispatch based on a submenu.
The IntelliForms have been enhanced to incorporate all of the
functionality found in message forms, including special functions and alpha
paging, to handle more complex accounts. Another change is that the day-of-week
enhancement has been added to message forms and IntelliForms. “This capability
enables these forms to be defined not only on a time-of-day basis, but also on a
specific day-of-the-week basis,” said Geri Cerkovnik, Vice President of
Marketing.
Gregg Snyder of Inland Answering Service added, “The
enhancements to dispatch script have improved the efficiency in delivering the
messages to the customer while decreasing agent involvement.”
For more information, visit Startel at
www.startelcorp.com.
Matt Batarse
Joins Startel’s Customer Service Department (5/06)
Startel Corporation announced the addition of Matt Batarse to their Customer
Service team. Matt is one of the newest additions to the Customer Service team
and will report directly to Sheryl Denny, Vice President of Service. Matt’s
primary responsibilities will include planning, training, and implementing new
equipment for Startel customers as well as continued education and support for
existing Startel users.
“I
am blessed to be working with the talented staff at Startel,” stated Matt. “The
work environment is great! It promotes an optimistic outlook for its employees
and strives to achieve complete customer satisfaction for our clientele.
Startel provides an innovative product line and I look forward to providing our
customers with an experience so outstanding, they can’t wait to tell a friend.”
“Matt is a great addition to the Customer Support/Training team here at Startel
Corporation. His prior technical and customer service experience will help us
continue to provide superior support to all Startel customers,” said Sheryl
Denny.
Visit Startel at
www.startelcorp.com
for more information.
Shamess
Twardy Joins Startel (4/06)
Startel Corporation announced the addition of Shamess Twardy to their technical
support team. “I am excited to call Startel my new home and even more so the
Startel Family my new family,” stated Shames Twardy. “I have been pleasantly
welcomed by both the Startel Family and the SNUG Family members that I have had
the pleasure of sharing this opportunity with.”
“It is wonderful having Shamess Twardy on Startel’s technical support team,”
said Sheryl Denny, Vice President of Services. “Shamess has a true
understanding of our customers needs. His technical expertise, as well as his
understanding of the applications, allowed him to jump in with both feet. CMC
users already know that Shamess is responsible for the QA on the new Dispatch
Server and has been instrumental in working with R&D to quickly find outstanding
issues.”
For more information, visit Startel’s Website at
www.startelcorp.com.
Startel Reorganizes Customer Care Department
(3/06)
Startel Corporation announced the reorganization of their Customer Care
Department. Margaret Lally has been promoted to Director of Support and will be
overseeing the technical support organization. Margaret will be reporting
directly to Sheryl Denny, Vice President of Service. To further enhance
Customer Care, Startel welcomes the addition of Bernadette Yaghi as the new
Customer Care Manager.
Startel has also added a technical support email address for non-emergency
customer care questions or requests. Customers can now email the technical
support department at
techsupport@startelcorp.com. “We believe that this will allow our customers
to more efficiently submit Non-Emergency requests with detailed information and
screen captures to help better describe the scenario in question,” said Sheryl
Denny.
“Startel’s mission is to be a customer-focused company that delivers innovative
solutions with the highest quality products and service,” states David
Chuchinsky, President of Startel Corporation. “This is one more step to help us
to achieve our mission.”
Startel is headquartered in Irvine, California. Startel provides integrated
voice, data, and networking solutions for call center facilities.
Visit Startel’s
Website at
www.startelcorp.com.
Startel
Appoints Denny as Vice President of Service
(9/05)
Startel Corporation announced the appointment of Sheryl Denny as Vice President
of Service. As Vice President of Service, Sheryl Denny and her organization
will focus on offering Startel customers a high-level quality of service.
She continues to report directly to David Chuchinsky, President of
Startel. Chuchinsky stated, “We are truly fortunate to have had Sheryl on the
team for the past 21 years. She has brought with her a combination of
experience, understanding and knowledge that has proven invaluable to our
customer client base.”
“I love the challenge that working
with the Startel customers affords me and the steady growth that Startel, as
well as myself, have experienced over the past
few years. I have enjoyed being a part of the relationships that have been
built with our clients and the sense of trust that they have in Startel,” said
Denny.
Before joining Startel, she worked
for Canyon Communications Center, in Palm Springs, CA. The experiences she had
there in the general management of their three call centers helped her to better
understand and focus on our customers’ needs and find a successful solution
For more information, contact Startel at
800-782-7835 or visit
www.startelcorp.com.
Startel Introduces CMC
Update (6/05)
Startel has unveiled a
feature update package for the CMC platform. The enhancements include multiple
directory capability, email response features, reverse save permits information
to be saved back to a directory, and intellilocate, which allows a directory to
be filtered based upon distance via a zip code or a latitude/longitude entry.
Additionally, there are new
features in the report generator for customized system reports, billing
interface to export data into third party accounting packages and generate
generic invoices, switch configuration from the CMC administrative controls,
work force management interface to Blue Pumpkin and GMT, and intellischeduler
for “on-the-fly” assignments.
For more information, contact
Startel at 800-782-7835 or visit
www.startelcorp.com.
Startel Celebrates 25 Years
(4/05)
Over the past 25 years
since the introduction of the ACD switching platform, Startel has added a call
management application, faxing, paging, order-entry, information exchange/ tree
databases, patient information/HL7, actions dispatching, database importing,
system activity monitor, directories, on-call, time activated alerts, macros,
email, Internet features, members capability, intelliforms, and intelligent
dispatching.
By automating the message
taking process, Startel enabled call centers worldwide to effectively and
efficiently capture and manage messages for clients. Today, call centers are
comprised of much more than message taking and clients expect much more than
initial data capturing.
Their product line also
includes voice logging and voicemail. We have expanded their switch
functionality. Startel has deployed systems through-out the United States and
in England, Bangkok, Switzerland, New Zealand, and Panama.
Throughout the years,
Startel call center automation has followed a simple vision: To more efficiently
process calls, take messages and effectively deliver them.
For more information, contact Startel
at 800-782-7835 or visit
www.startelcorp.com.
Startel Announces Features, Enhancements For Workstation Module 4.6
(3/05)
Although Startel’s workstation module has been reworked, it has not changed in
the basic design and functionality. Therefore, retraining on the new screens
won’t be an issue. Startel has taken the current screens and added data where
needed to allow greater utilization.
In WM
4.6, the screen layout is more efficient and intuitive; it includes a tip to
help the agent know out what to do next. WM 4.6 screens now pop
automatically. The on-call and TAA screens have been combined into a single
dialog, allowing the agent to switch between the two lists with a mere mouse
click.
Other
features include a Directory Wizard and expanded on-call Calendar.
For more information, contact Startel
at 800-782-7835 or visit
www.startelcorp.com.
Startel
Releases CMC v6.001
(3/05)
Startel
announced that nine new features are being introduced in this release. These
include:
-
Copy client, which allows agents to copy client
information to the various system templates
-
Intelliform archiving, both manually and
automatically
-
Import and export client information
-
Signature feature attaches a graphical
signature to an Intelliform
-
Switch configuration from the CMC to the switch
-
Credit card authorization a PC charge server
for instant credit card authorization
-
Intelligent dispatch phone support uses an auto
dispatch script
-
Internet form retrieval enables clients to read
and deliver intelliforms and messages remotely
-
Web support allows people to remotely access
and manage specified directories, on-call and TAA schedules.
For more information, contact Startel
at 800-782-7835 or visit
www.startelcorp.com.
Startel
Announces 5700 ACD Switch Release 15.46
(3/05)
Startel’s ACD enhancements
include two new capabilities. The first is the auto mic enhancement which adds
a second beep tone that is configurable in tenth second intervals. This
provides the agents with an initial warning indicator that a call is getting
ready to be presented and then a second indicator letting the agent know that
the microphone is now live.
The second enhancement is
agent wrap time which allows an agent to use the disconnect key to cancel any
remaining wrap time if they finish processing a call early. This release also
includes enhancements for telset restriction for long distance dialing, agent
monitoring, call status indicator, and standalone voicemail busy signal.
For more information, contact Startel
at 800-782-7835 or visit
www.startelcorp.com.
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