Peter DeHaan Publishing News

Peter DeHaan Publishing Inc produces print media and Internet-based publications and periodicals, as well as web-based media and informational sites.

They also provide custom magazines and newsletters on behalf of organizations who wish to have a cost-effective and professional print media presence. This can be done at a competitive price and according to your schedule. A complete menu of services and options is available to provide flexible options and packages to meet specific needs and goals. 

Supporting websites are also available, as are email newsletters and other forms of electronic publishing.

Contact Peter DeHaan Publishing Inc at 616-284-1305 or peter@peterdehaan.com.  Also, look at the Peter DeHaan Publishing newsfeed for the latest updates.

Peter DeHaan Publishing Named a Constant Contact 2011 All Star (May 2012)

Peter DeHaan Publishing Inc, publisher of Connections Magazine, received the 2011 All Star Award from Constant Contact^®, providers of an email marketing platform to half a million organizations worldwide. Each year, a select group of Constant Contact customers is honored with the All Star Award for their exemplary marketing results. Peter DeHaan Publishing Inc’s results ranked them among the top ten percent of Constant Contact’s customer base.

“We are truly honored to have been recognized as an email marketing All Star for 2011. This is our second year in a row, which makes this award doubly exciting,” stated Peter DeHaan, publisher of Connections Magazine. “We work hard to follow and exceed industry standards and expectations with our email messages to subscribers. We strive to keep our bounce rate low and increase our open and click rates. Offering messages that are relevant, valuable, and appreciated by our subscribers helps with this. Once again, Constant Contact has seen our efforts and rewarded us as a result.”

Peter DeHaan Publishing, which publishes Connections Magazine, TAS Trader, AnswerStat, and Medical Call Center News, uses email to connect with readers and share important information.

Candy DeHaan Joins Connections Magazine (October 2011)

Candy DeHaan recently joined Connections Magazine and Peter DeHaan Publishing Inc as director of social media. She will also be involved with Connections’ website and assist in all aspects of the magazine’s publication. Candy has spent the last fourteen years working at CU Radio, serving in many varied capacities. That experience makes her well qualified for her new role with Connections Magazine.

“With the continued success of Connections Magazine, our sister publications, and numerous associated websites, it became time to tap into some additional expertise,” stated Peter DeHaan, publisher of Connections. “There are many exciting opportunities before us, and adding Candy to our team positions us well to capitalize on them. She has been informally helping behind the scenes for many years, and now her work and her contributions have become official.”

Her initial focus will be on enhancing Connections Magazine’s social media offerings. She will also be involved in all aspects of Peter DeHaan Publishing Inc’s products and services, including AnswerStat, Medical Call Center News, and TAS Trader, as well as the organization’s eighteen websites and supporting blogs.

FindATeleserviceAgency.com Adds New Headings (July 2011)

FindATeleserviceAgency.com has expanded its contact center listing categories to help those seeking contact center services better connect with outsourcing call centers and teleservice providers.

The new categories feature contact centers that offer email processing, text chat, and IVR (interactive voice response) to their clients.

Peter DeHaan, publisher of Connections Magazine and president of Peter DeHaan Publishing Inc., which publishes the site, stated, "We will continue to grow and expand this site as needed to provide users with quick access to the information they seek."

These new headings are in addition to the original categories of inbound/outbound call centers, inbound call centers, and outbound call centers.  There are also directories of multilingual call centers and call centers serving vertical markets, as well as geographical listings for USA, Canada, and offshore (non-North America).

Teleservice agencies and outsourcing contact centers who wish to be listed can sign up on the Connections Magazine website.  There is a one-time charge of $100 for a basic listing.  Listings will be added to both FindATeleServiceAgency.com and ConnectionsMagazine.com, as well as enjoy possible future appearances in Connections Magazine.

Connections & Peter DeHaan Publishing Named a Constant Contact 2010 All-Star (May 2011)

Peter DeHaan Publishing Inc, publisher of Connections Magazine and an information provider, has received the 2010 All-Star Award from Constant Contact^®, Inc., the trusted marketing advisor to more than 400,000 small organizations worldwide.  Peter DeHaan Publishing Inc is one of Constant Contact’s 2010 top performers and most prolific users of its email marketing product.

“We are ecstatic to have been recognized as an email marketing all-star,” stated Peter DeHaan, president of Peter DeHaan Publishing and publisher of Connections Magazine.  “We diligently strive to follow industry best practices and to ensure that our email messages are relevant, valuable, and appreciated.  We also work hard to reduce our bounce rate and increase our open and click rates.  Constant Contact has seen those efforts and rewarded us as a result.”

Peter DeHaan Publishing, which also publishes AnswerStat magazine, TAS Trader, and Medical Call Center News, makes extensive use of email to connect with readers and disseminate information.

“According to Constant Contact statistics, our bounce rate is about half that of other publications,” noted DeHaan.  “Plus, our open rate is 50 percent higher, and our click through rate is 32 percent better.”

Follow Connections Magazine on Twitter (December 2010)

Connections Magazine is now tweeting!  Find us at twitter.com/connections_mag.  "Our Twitter account is an extension of our newsfeed, podcast, and Facebook pages, providing a Twitter-sized summary of what has been posted on these three resources," stated Peter DeHaan, publisher of Connections Magazine.  "Often our tweets are a news headline, followed by the actual URL."

DeHaan added that "tiny URLs" will not be used in Connections Magazine's tweets, only the actual Web address.  This is because many people are rightfully wary of these space-saving shortcuts, since the destination website is obscured to the user.  "We want our readers to be assured that the link they click on is a safe one," he added.

In addition to Twitter, Connections Magazine is also on Facebook, has a newsfeed (newsfeed.connectionsmagazine.com), and podcasts (podcast.connectionsmagazine.com).  The newsfeed, podcasts, and Twitter users have the option of receiving updates via an RSS feed, as well as by email notification.

Connections Magazine Is Now on Facebook (October 2010)

Connections Magazine is now on Facebook!  Please stop by and check it out.  Already included are:

• Events listing

• Photos section

• Discussion area

• ...and more to come

Click that you "Like" the Connections Magazine Facebook page, get more connected with the call center industry, and post your ideas, thoughts, suggestions, and questions.

Medical Call Center Newsletter Launched (July 2009)

The premier issue of Medical Call Center News was recently published and is now available online.  The contents include:

• Is Your Medical Call Center a Strategic Weapon?

• Increase Employee Retention by Giving Them a Dose of Nurses' Medicine

• The Real Question about the Economic Crisis

• SDC Solutions Acquired by Amcom Software

• Rein In Runaway Health Care Costs

• DIA Launches Online Career Center

• New Service Launched to Pharmaceutical Industry

The e-newsletter is scheduled to be produced six times a year.  "This will provide another communication vehicle to offer valuable and timely information to those in medical call centers and the telehealth industry," said publisher Peter DeHaan.

Medical Call Center News is available at no cost to anyone in the medical call center and telehealth industry.  It can also be viewed online.  Medical Call Center News is published by Peter DeHaan Publishing Inc. in conjunction with Connections Magazine and AnswerStat magazine.

Interested individuals may subscribe to receive future issues and view the premier issue at www.medicalcallcenternews.com.

Connections Magazine Launches New ePublication, TAS Trader (May 2009)

Connections Magazine and Peter DeHaan Publishing Inc announced the debut of their new electronic publication, TAStrader, designed specifically for the telephone answering service (TAS) industry.  TAStrader is written "by the TAS industry - for the TAS industry" in order to help readers "buy, sell, learn, and succeed."  The publication is distributed over the Internet and designed so that it can be easily read on a computer monitor or conveniently printed on 8½ x 11 paper using your computer printer.

"If you are part of the telephone answering service industry," said publisher Peter DeHaan, "then we encourage you to check out our premier issue at www.TAStrader.com.  This publication is designed with you in mind."  Interested readers may subscribe on the TAStrader website and will be notified when future issues are available. 

Each issue contains a lead article specifically for the answering service industry, classified ads, and an events calendar.  Future issues will include news headlines and other industry content.  The publication is scheduled to be bimonthly for the remainder for 2009, going to monthly in 2010.  That may change, however, as there is already interest in it becoming monthly in 2009.

For advertising information in TAStrader, contact Valerie at 866-668-6694 or valerie@tastrader.com.

Connections Magazine Launches Podcast Site (Jul 08)

To better serve the industry by providing an additional means of communication, Connections Magazine has launched an industry-specific podcast site.  The podcast site will feature call center related audio interviews and recordings that Connections Magazine will record and post.  Three interviews recorded at the April ATA Convention are already available, with seven more interviews from the June ATSI Convention scheduled to be added over the summer.

Initially, the podcasts were to be included in the Connections Magazine news and information feed, but have recently been moved to this new site to provide greater ease of access and to better showcase these interesting and compelling recordings.

There are three ways of accessing information from each podcast.  First, it can be checked manually.  Alternately, email notification can be requested.  Lastly, there is an option for Aton and RSS newsfeeds.  All three may be accessed at http://podcast.connectionsmagazine.com.  There is also a podcast link on the Connections Magazine website.

For more information, visit www.connectionsmagazine.com.  The podcast site is http://podcast.connectionsmagazine.com and the news and information feed is http://newsfeed.connectionsmagazine.com.

Connections Launches Industry-Exclusive News and Information Feed (May 08)

In order to better serve readers and provide an additional means of communication, Connections Magazine has launched an industry-specific news and information feed.  Configured much like a typical blog, the newsfeed will provide updates and information to Connections Magazine's audience. 

Information will include notices of when new information or sections have been added to the Connections Magazine website, exclusive online articles, guest editorials, and selected breaking news.  Of specific importance are notices each time a new issue of Connections Magazine is available online for reading, viewing, or printing.  Typically, each issue is added online a week or more before the mailed version is received.

There are three ways of accessing information from the newsfeed.  First, it can be checked manually.  Alternately, readers may sign up to be notified via email of all new information - the goal is no more than one notification per week.  Lastly, there is an option for Aton and RSS newsfeeds.  All three may be accessed at http://newsfeed.connectionsmagazine.com.  There is also a link to the newsfeed on the Connections Magazine website under "Info/Resources."

Peter DeHaan Launches Blog (Mar 08)

Peter DeHaan, publisher of Connections Magazine, AnswerStat magazine, and the website, ArticleWeekly.com, launched a blog on January 1, simply entitled The Musings of Peter DeHaan.

"I had been considering a blog for a couple of years," DeHaan stated.  "The feedback that I receive on my articles and editorials is both affirming and encouraging.  My main concern was wondering if I would have enough worthwhile topics to write about in a blog.  Eventually, I concluded that this was not an issue - and the blog was launched!"

The blog will be similar in scope and tone to Peter's From the Publisher column on page 7 of this magazine.  As such, it will serve as a general-purpose repository of his thoughts and observations, covering an array of subjects from the personal to the public and everything in between.

Read Peter's blog at http://blog.peterdehaan.com/.

New Postal Rates Hits Connections with a 41 Percent Increase (Jul 07)

The new USPS rates hit Connections Magazine hard, with a 41 percent increase.  To address this, Connections Magazine is carefully scrutinizing each copy that is mailed.  Every deserving, qualified person should continue to receive a copy.  However, a diligent quest is underway to identify and remove duplicate and obsolete mailings.

• Let Connections know of extra copies that your company no longer needs.
• If the address label contains incorrect information, please update it.
• If you are personally receiving multiple copies at different locations, please wean yourself down to one copy and cancel the rest.
• Check your mailing label.  If it says "Please Renew," Connections Magazine definitely needs to hear from you if your subscription is to continue.

All these items (subscription renewals, changes, updates, as well as new subscription requests) can be accomplished online at www.connectionsmagazine.com/subscribe.

Connections Magazine's Web Site Hits 1,000 Pages (Apr 07)

In February, the Connections Magazine website reached and surpassed the 1,000-page milestone.  This includes 693 articles and 129 white papers from past issues of Connections Magazine.  Many of the articles have been updated to reflect new and additional information since they were first published.  Other pages include call center industry resources and information.

Popular sections of the website include the annual Buyers Guide, Vendor Literature, Events Calendar, Teleservice Agency Listing, Industry Glossary, and Area Code Lists.  Recent additions include complete PDF files for past issues, beginning with January 2002.

ConnectionsMagazine.com averages more than 700 unique visitors a day and had over 600,000 page views last year.

Telescan Wins Award for Connections Magazine Ad (Nov 06)

The Business Marketing Association (BMA) of St. Louis recently announced that Telescan has received a Targeted Advertising and Marketing (TAM) Award for their 2006 magazine ad titled, "Take Another Look at Telescan."  The award was presented to Telescan and their agency, Marketing Alliance, at a ceremony in September.  This is the fourth straight year that Telescan and Marketing Alliance have received TAM awards for their marketing programs.

"We are honored that the Business Marketing Association has chosen to recognize our marketing efforts," said Patty Anderson, Telescan's director of sales.  "We believe a strong marketing program is critical to success, and our partnership with Marketing Alliance has helped us maintain a strong, creative marketing presence."

Connections Adds Vendor Literature Section to Website (May 06)

Connections Magazine has expanded their website by adding a vendor literature section.  Advertisers in Connections Magazine have submitted brochures and literature so that readers may learn more about their products and services.  Additional vendor and product literature will be added as it is made available. 

The information currently online is from Alston Tascom, Amtelco, CenturiSoft, Professional Teledata, Record / Play Tek, Szeto, Telescan, and XLScheduler.

The direct link for this information is www.connectionsmagazine.com/vendor/lit.

New Article Website Launched (Mar 06)

Peter DeHaan Publishing, Inc, publisher of Connections Magazine and AnswerStat magazine, launched a new website, "My Article Archive."  The new site features articles of a general nature that have widespread application and appeal.  "Each month we receive many excellent articles that we can't fit into our print magazines," stated the website's creator, Peter DeHaan.  "Sometimes, we just don't have enough room and other times the content, which is valuable and well-written, is broader than the specific focus of our magazines.  Developing a website to showcase this work seemed to be an excellent solution."

The article website already contains over 100 articles, with new articles being added weekly.  Topics include: Business, Communications, Customer service, Financial, Humor, Internet, Leadership, Legal, Management, Marketing, Sales, and Self-Improvement.  Several of the articles have been written by authors whose work has appeared in Connections Magazine and AnswerStat magazine.

Visit www.ArticleWeekly.com to read articles posted and for more information.

Top || More News || Home Page