OnviSource Selected for Avaya DevConnect Program

OnviSource Inc., a provider of integrated call center software product solutions and call center outsourcing services, has been selected by Avaya Inc., a provider of business communications applications, systems, and services, for membership in the Avaya DevConnect program.  The Avaya DevConnect program promotes the development, compliance testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions.

OnviSource is the developer of the OnviCenter 6 product suite, a family of applications that deliver workforce optimization and customer interaction management software solutions including call recording, speech analytics, quality assurance, compliance management, screen capture, workforce management, and agent transaction automation.

“Membership in Avaya’s developer community will help us deliver end-to-end and unified solutions to call centers and enterprises,” said John Hird, Vice President of Product Marketing at OnviSource.  “Building on Avaya’s established and enterprise-wide voice and data infrastructure, OnviSource is capable of offering workforce optimization applications that can be seamlessly deployed, while reducing integration time and costs, improving network security and reliability and preserving customer’s prior investments.”

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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