OnviSource Releases OnviLink 3.0

OnviSourceOnviSource announced a new version of OnviLink, an enhanced user and manager experience for all OnviSource Workforce Optimization and Automation solutions. OnviLink 3.0 is a standard component of every OnviSource implementation and is the main interface, or portal, to the entire OnviCenter 7 suite of products and solutions.

OnviLink extends the workforce optimization and automation applications to also offer a unified, collaborative, and automated environment for managers, call center agents, and back office employees, aiming at creating productivity and excellence in the user experience. Its primary benefits are unified user interfaces, advanced information center, automation, and collaborative management.

“Completing this important milestone reinforces OnviSource’s commitment to offer solutions that are easy to use and deploy, while delivering added value to our customers,” said Art Yri, OnviSource chief technical officer. “With OnviLink 3.0, OnviSource is providing our customers with a totally integrated and robust accessibility for all their workforce optimization needs, including call recording, QA, multichannel analytics, operation continuity, unification, and automation.”

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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