Mid-State Communications Receives ATSI Gold Call Center Certification

ATSI (Association of Teleservices International) announced that Mid-State Communications, LLC has received the Gold 24/7 Call Center Certification Award.

The certification indicates that Mid-State Communications has met or exceeded high standards in areas of business practices, life safety, operations (including normal and emergency procedures), and personnel hiring, training, and ongoing evaluations through a peer review program focusing on 99.9 percent annual run time.  This certification has been awarded to less than 1 percent of the industry.

Based in Manchester, TN, Mid-State Communications provides call center services for medical, commercial, and professional clients throughout the United States.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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