Martha Mina Becomes First ATSI Certified Agent of the Year

Martha Mina, of Focus Comm Centers, was chosen as the first ever ATSI Certified Agent of the Year.  Martha, hired in July 1990, has been an exceptional employee, quickly moving up within the company and spending eight years as supervisor.  In 1998, she decided to lessen her work responsibilities and stepped back to agent status.

Martha is meticulous in her message taking and devotes 100% attention to her callers.  “She has been our yearly Top Op 4 out of 5 years,” stated Donna West, president of Focus.  “And has scored 100% on numerous Award of Excellence and Award of Distinction calls since we have been taking part in the programs.  In her nearly 19 years of being employed by our company there is nothing that we have ever asked of Martha that she has been unwilling to do.”

“Martha is punctual, dependable, and willingly works overtime, and changes shifts to accommodate our needs,” West continued.  “She is a leader, a mentor, and is always upbeat.  People try to live up to her expectations of them.  I’m thrilled for Martha; there could not be a more deserving person.”

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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