Interesting Call Center Statistics

According to ContactBabel:

In the United States:

  • There are 56,900 contact centers
  • There are 3.07 million call center agent positions
  • Large contact centers (more than 250 agent positions) employ 34% of call center staff, but comprise less than 4% of the physical contact centers
  • The mean average contact center size is 54 agent positions

In Canada:

  • There are presently 3,950 contact centers
  • There are 290,500 call center agent positions
  • The mean average contact center size is 74 agent positions

(These were from their 2006 North American Contact Center Study; it does not appear that they have updated the study.)

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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