Influent And PCCW Teleservices Complete Merger

Influent, a provider of outsourced customer sales and service solutions, announced that all aspects of its merger with PCCW Teleservices have been completed, with PCCW Teleservices making a significant investment in Influent.  For Influent, this merger will provide clients with a low-cost labor pool to support non-voice business process outsourcing (BPO) work from China.  It will also provide for market entry and growth in the growing Chinese market.  This merger will allow both companies to offer a broader contact center service offering, increase efficiencies, expand language support, and ultimately provide a better experience for all customers.

Influent has been one of the nation’s largest providers of outsourced customer contact solutions with contact center sites in the U.S., the Philippines, and Panama.  This merger expands capacity in the Philippines, while offering clients support opportunities in Hong Kong and China.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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