First Call Resolution (FCR), a provider of outsourced live agent call center and businesses process solutions to the new economy, telecom, internet, healthcare, medical, merchant services, finance, travel, high tech, transportation, and insurance industries, announced the promotion of Tim Galarza, from business analyst to director of strategic planning.
As the Director of Strategic Planning, Tim will oversee all planning and forecasting for operations including workforce management, capacity planning, and business analysis; he will work closely with IT on future reporting requirements.
“This is an important stage in the growth of FCR,” said Katheryn Carnahan, FCR’s VP of operations. “With the anticipation of our fifth site and the addition of new clients, promoting Tim sets us up for success in the future.”
Headquartered in Roseburg, Oregon with additional facilities in Grants Pass and Coos Bay, First Call Resolution provides a wide range of boutique, domestic-based call center, business process, and social networking outsourcing solutions to most industries. Supporting over 50 clients with over 900 employees, FCR maintains four contact centers throughout southern Oregon.
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