FCC Mandates Paging Migration to Narrowbanding

Call centers have long provided paging to healthcare providers and other clients to communicate quickly, but a large number of paging systems in place may soon will be out of compliance with the FCC’s narrowband mandate.

The FCC has mandated that by Jan. 1, 2013, all public safety and business industrial land mobile radio systems operating in the ranges of 150-174 and 421-512 MHz bands must cease operating using 25 kHz efficiency technology. They must begin operating using at least 12.5 kHz efficiency technology. Many hospitals are using these frequencies for in-house paging. Some exemptions apply for some paging-only frequencies.

After Jan. 1, 2013, licensees not operating at 12.5 KHz efficiency will be in violation of the Commission’s rules and could be subject to FCC enforcement action, which may include admonishment, monetary fines, and loss of license.

This FCC mandate can be an opportunity for call centers to introduce messaging alternatives for their clients, such as miSecureMessages. Secure and reliable, the on-premise and cloud-based miSecureMessages sends encrypted messages to iPhone, iPad, Android, and BlackBerry mobile devices.

For more information, contact Amtelco at 800-356-9148 or info@amtelco.com.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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