Etech News

Etech is a global leader of customer acquisition and service solutions. Etech has a history of helping companies cost-effectively acquire new customers and increase profits by servicing and growing existing customers. For more than a decade, Etech has introduced and supported innovative business solutions. Whether applying their expertise to customer retention, monitoring efforts, or technical advancements, Etech delivers excellence.

Headquartered in Nacogdoches, Texas, Etech employs over 2,300 employees.  They are "large enough to serve you, small enough to care."  Etech is comprised of three business divisions, each focused on providing world-class services:

• Etech, Inc. - Best shore call center operations in the United States and India
• Etech Business Solution (EBS) - Software/Application Development
• Etech Monitoring Solution (EMS) - Quality Assurance Solutions

Contact Etech at www.etechtexas.com or 936-559-2258. Also, look at the Etech newsfeed for the latest updates.

ATA-SRO Seal of Accreditation Awarded to Etech Global Services (November 2011)

Etech Global Services, a global business process outsourcer, has received the ATA-SRO seal of accreditation. The ATA-SRO incorporates aspects of governmental regulations and consumer protection rules for contact centers. The goal of the ATA-SRO is to assure a positive teleservices experience for consumers and provide an objective system that reinforces a company’s commitment to government compliance.

Companies seeking the highest caliber of customer care, best practices, and compliant behavior can apply to receive the ATA-SRO seal of accreditation. Knowing that Etech’s contact center is providing the highest level of care and compliance protects both Etech and its clients from potential fines, penalties, attorney fees, and resource costs resulting from noncompliant behavior.

“We are highly committed to quality customer care and compliancy,” said Matt Rocco, president of Etech Global Services. “The ATA-SRO accreditation process took over a year and will be a large commitment to maintain. However, this is just one of a number of steps we are taking to ensure that Etech Global Services provides best practice support to our clients.”

Etech Launches Technology Division (May 2011)

Etech, Inc., a global business process outsourcer, recently launched Etech Technology Solutions (ETS).  Etech recognized that in today’s competitive market, many organizations continue to face challenges not only maintaining their existing IT infrastructure but scaling to meet the needs of a global market.

Matt Rocco, COO, stated, “ETS was developed to help businesses accelerate service delivery while maintaining cost-effectiveness.  For the last ten years, Etech’s internal technology team did just that for Etech and many of our clients as an add-on service.  The solutions we developed enabled both Etech and our clients to maximize system and infrastructure potential.” 

After careful consideration and persistent demand from new clients, Etech officially launched this newest division as a stand-alone offering.  ETS will complement Etech’s other core services involving contact center solutions and back-office processing.

Rocco added, “I am pleased to announce that Ronnie Mize will lead this new division as the vice president of Etech Technology Solutions.”  Promoted from within Etech, Mr. Mize has over twenty years of experience in various technology leadership positions as well as extensive experience in technology development and deployment along with implementation of business processes and defined methodology.

Etech, Inc. Wins Outstanding Corporate Citizen Award (November 2010)

Etech, Inc., a global business process outsourcer, won the outstanding corporate citizen award from the ATA (American Teleservices Association).  This honor is given to businesses for their philanthropic impact in the community through direct and indirect support of charitable projects.  Etech leaders demonstrated a high level of community spirit and participation, motivating employees and colleagues to support and participate in charitable activities.

"Etech has always been a leader in serving and giving back to our communities," said Matt Rocco, Etech's chief operating officer.  "Etech has distinguished itself as a dedicated corporation with a heart for charitable activities and an engaged community spirit."

During working hours, Etech's 2300 employees assist many leading companies with their customer support activities.  During free time, Etech's management and employees can be found raising funds and swinging hammers for Habitat for Humanity, cleaning up local highways, participating in food drives, and working with underprivileged children.  

"Etech employees make a difference in their community," stated Tim Searcy, CEO of the ATA.  "As the perpetual sponsor of our national event philanthropy program, Etech leads the way for the entire industry."

Etech Expands Bilingual Contact Center in Pasadena, TX (May 2010)

Etech, Inc., a global business process outsourcer, announced plans to continue expansion of their dedicated bilingual contact center in the Houston suburb of Pasadena, Texas.

In 2007, recognizing an opportunity to service Hispanic customers, Etech established a bilingual contact center, starting with twenty team members doing outbound sales.  Today, the center has grown to over a hundred team members doing outbound and inbound sales, customer service, and Web chat for clients in a variety of verticals.  It is expected that by the end of 2010 the center will grow to over 250 team members.

"The city of Pasadena has been wonderful to work with, and they continue to demonstrate that they can provide the labor market to meet the demands of our customers," stated Matt Rocco, chief operating officer.  "The fastest growing demographic group in the U.S. is Hispanic.  Presently, they spend about $700 billion dollars annually and that number is expected to surge to over $1 trillion per year by the end of the decade.  The team members we continue to recruit in Pasadena are highly talented, fluent in both English and Spanish, and have great attitudes."

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