DialAmerica Unveils New Organizational Structure

DialAmerica, one of the largest privately owned teleservices companies in the U.S., announced a new organizational structure that streamlines and simplifies operational reporting lines and integrates common functions to better serve clients.  All DialAmerica employees and operations are now organized under four senior vice presidents, each with chief responsibility for a core functional area of the business.

“These changes reflect our strong focus on client satisfaction and development as well as providing a disciplined approach to running our company,” said Art Conway, President and CEO of DialAmerica.  “Through our new organizational structure, we will be able to elevate our industry leading performance for our clients to an even higher level.”

The four senior vice presidents and responsibilities include:

  • Mary Conway, senior vice president and chief marketing officer
  • H. Laurence Kyse, senior vice president and chief of call center operations
  • Christopher Conway, senior vice president and chief technology officer
  • Robert Fischer, senior vice president and chief financial officer

DialAmerica has served the marketing and fundraising communities for 50 years.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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