CenturiSoft News

CenturiSoft and Professional Teledata Team Up to Enhance Performance (7/08)

Professional Teledata and CenturiSoft introduced a new dimension of their partnership today.  The pair worked together to improve the performance of the PInnacle system by consolidating their voice logger and voicemail systems so that they can be run on a single server. 

“We take pride in that we hold our partners to the same level of development and support that we hold for ourselves, and CenturiSoft has been no exception to that rule,” stated Dale Schafer, vice president of Professional Teledata.  “The voice logger and voicemail systems with PInnacle can now be run on a single server, eliminating an additional level of support and improving performance and functionality of the system overall.”

“We share Dale’s sentiments and are so pleased with the synergy amongst our collective teams,” stated John Pope, president of CenturiSoft.  “We’re just as pleased to make this release and are encouraged by the initial responses from our clients.”

For more information, contact Karen Black at 800-344-9944 x112, kblack@proteledata.com, or visit www.professionalteledata.com.

CenturiSoft Releases ACD Call Queuing and Routing Module (6/07)

With over two years of design and development and testing with several customers, the rollout of CenturiSoft’s ACD call queuing and routing module has been released.  Implemented as a stand-alone solution or as a complementary switch configuration, it allows additional functionality to existing call control.  “Customers have been asking to be integrated seamlessly into the Centuri Messenger by having full ACD call queuing and routing functionality,” remarked Mark Schaeffer, vice president of development at CenturiSoft.  “We are now able to deliver on that request.”

With features that rival many switches on the market, CenturiSoft is able to provide stand-alone customers with full voice communications functionality without resorting to stand-alone ACDs or switches.  Some of the features include scheduling of call routing and queuing based on time of day, queue overflow, queue timeouts and termination, and options for callers; it works with all the features the Centuri Messenger has today.  When operated with an existing switch, the Centuri Messenger uses the capabilities of the switch and provides new live voice messaging applications.

More information is available at www.centurisoft.com, 800-866-1929, or sales@centurisoft.com.

CenturiSoft Celebrates Six Years (5/07)

CenturiSoft announced their sixth year in business, with several milestones accomplished.  In January, CenturiSoft installed their 100th system, finalized their acquisition with ReparoVox Communications, installed several new Centuri Digital Voice Loggers, and are in final negotiations with one of the incumbent carrier customers for voice messaging.  They also announced their first user’s group meeting to be held at the ATSI Conference Expo in June 2007.

CenturiSoft also announced the capability to scale the Centuri Messenger to 368 ports running with VoIP technologies.  “Our close partnership with Intel and Microsoft allow us to further advance our technologies seamlessly to a broader market,” remarked John Pope, president of CenturiSoft.  “We would also like to thank all of our customers, resellers, and partners for making this a reality; we have renewed our commitment to the industry in pursuing continuous product development and innovation, and we are appreciative to all those who have supported and fostered our growth.”

CenturiSoft (www.centurisoft.com) can be reached at 800-866-1929 or sales@centurisoft.com.

CenturiSoft Announces True Digital Voice Logger (4/07)

CenturiSoft announced their add-on solution Digital Voice Logger, or DVL.  While many companies do voice logging of calls, CenturiSoft is the first to record analog, digital, and VoIP calls simultaneously.  Most loggers record agents’ calls using analog lines and voice cards; CenturiSoft developed interfaces for ISDN and VoIP to record using the digital TDM (Time Division Multiplexing) or RTP (Realtime Transport Protocol) audio paths directly.  This eliminates noise, transcoding, and audio errors that are prone to traditional loggers.

Since the DVL records digitally, remote VoIP agents and stations can be easily recorded.  Traditional analog recorders cannot provide these capabilities.

Along with the DVL technology, access to the audio is available via CD/DVD, email attachments, or a secured Web portal.  Due to CenturiSoft’s partnership with Microsoft, they are using the new Professional Encoding Technologies (PET).  This allows message compression, with virtually no loss in audio quality, at 38 kilobytes per minute.

CenturiSoft can be reached at sales@centurisoft.com or 800-866-1929.

CenturiSoft Completes Acquisition of ReparoVOX Communications  (1/07)

CenturiSoft completed its acquisition of ReparoVOX Communications.  ReparoVOX Communications was chosen because it is a well-known ASP (Application Service Providers) within the telecommunications industry.  The company will continue to focus on the service provider and enterprise market segments, with a strong lineup of products based on the trademarked “CleverContact” portfolio of services, now unified under the CenturiSoft name.

“We want to continue to service our combined customer base as well as acquire new customers, meeting traditional market needs and those of the emerging wireless and VoIP markets,” commented John Pope, CenturiSoft president and chief technology officer.  “Our mission is to become the number one open systems platform provider for the unified communications market segment.”

“Aligning our company with the resources of the CenturiSoft’s development team is good for our customers and is what was needed to take ReparoVOX to the next phase of growth,” commented Barry Porter, ReparoVOX president, who will continue with CenturiSoft in an advisory position to insure fully integrated operations.

For more information, visit www.centurisoft.com and www.reparovox.com.

San Luis Obispo County Selects CenturiSoft Unified Communications  (4/05)

In San Luis Obispo, CA support technicians from Phone & Wireless completed final implementation of a CenturiSoft Unified Communications platform at San Luis Obispo, CA.  The County of San Luis Obispo was looking for a solution to provide the highest levels of service to the public, while providing a cost effective long-term platform for their voice messaging needs.

The County began the bidding process in January of 2004 and awarded the contract to Phone & Wireless.  Features available in CenturiSoft made it a best choice for the County.  Nepal Plummer of Phone & Wireless commented, “The County was in need of a much more advanced system with more capacity and reliability than their old voice messaging system.  They chose CenturiSoft and Phone & Wireless for an outstanding product and superior customer support.”

John Pope, President of CenturiSoft added, “CenturiSoft continues to see Government, Healthcare, ISP’s and Call Centers, market acceptance broaden in 2004 and into 2005.  We are delighted to have San Luis Obispo County as a customer.”

For more information about CenturiSoft, call 800-866-1929 or visit www.centurisoft.com.

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