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CAM-X News
Annual CAM-X Convention to Color Outside
the Lines (6/08)
The 44th CAM-X (Canadian Call
Management Association) Annual Convention and Trade Show will be held at the
beautiful Deerhurst Resort in Huntsville, Ontario, just north of Toronto. The
event will run from September 23-26, 2008. The theme for the convention is
“Leadership: Color Outside the lines.” It will provide the setting for a
fun-filled, educational, networking opportunity, offering attendees the tools
necessary to promote continuous growth of their businesses.
Founded in 1896, Deerhurst Resort (www.deerhurstresort.com)
shares the landscape that inspired the Group of Seven, Canada’s best-known
painters. In the late 1980s the Deerhurst stage inspired another emerging
artist, superstar Shania Twain. Today, the resort that introduced championship
golf to Muskoka stays ahead of the curve with Canada’s first ESPN Golf Schools
and the Canadian National Pond Hockey Championships.
Muskoka (www.discovermuskoka.ca)
is one of the most visited regions in Canada for corporate meetings, incentives,
and retreats. Fall in Muskoka is spectacular; the hiking trails are busy with
activity, and the golf courses are in great shape.
For more information, visit
www.camx.ca, or contact Linda Osip, executive director, at 800-896-1054 or
linda@camx.ca.
2008 Call Center
Coaching Clinics (4/08)
CAM-X, the Canadian Call Management Association,
will hold their Call Center Coaching Clinics in Toronto, Ontario April 18-19,
2008 and in Calgary, Alberta May 2-3, 2008. Following the theme “Year of the
Leader” as set out by the board of directors this past November, the two-day
seminar will reinforce the importance of the leadership role of supervisory
personnel.
In 2007 CAM-X launched CSR and supervisor
certification at the coaching clinics with tremendous success. This year’s
clinics will return to the more traditional style program, but will include
breakout sessions on both days to accommodate delegates who wish to undergo CSR
and supervisor certification.
The schedule of events will include sessions
covering:
-
Performance Management:
Setting objectives; learning objectives, tools, and strategies; employee
competence and commitments; becoming proactive in managing performance; dealing
with misconduct
-
Leadership from Within: By you and
for you
-
The Leadership Revolution at Work:
Building a strength-based leadership team
The Call Center Coaching Clinics are an ideal
resource for supervisors, managers, and team leaders. These sessions are
available for both CAM-X members and nonmembers.
For more
information, contact Linda Osip, executive director at 800-896-1054 or
linda@camx.ca; you can also visit
www.camx.ca.
CAM-X
2008 Coaching Clinics Planned
(1/08)
The
Canadian Call Management Association, CAM-X, will hold their Call Centre
Coaching Clinics in Toronto, Ontario April 18-19, 2008 and in Calgary, Alberta
May 2-3, 2008. The two-day seminars will reinforce the importance of the
leadership role of supervisory personnel.
In 2007, CAM-X launched
CSR and supervisor certification at their coaching clinics with tremendous
success. This year’s clinics return to the more traditional style program;
however, they will include breakout sessions on both days to accommodate
delegates who wish to undergo CSR and supervisor certification.
The schedule of events
will include the following sessions:
Networking opportunities
will include the ever-popular roundtable discussions and an off-site evening to
allow the delegates to relax and get to know one another in a more informal
setting. The Call Centre Coaching Clinics are an ideal resource for
supervisors, managers, and team leads. These two-day sessions are available for
both CAM-X members and nonmembers.
CAM-X (www.camx.ca)
is a Canadian-based trade association for the call management industry.
For more information, contact Linda Osip, executive
director, at 1-800-896-1054 or
linda@camx.ca.
CAM-X Surpasses $100,000 for
Breast
Cancer Research
(12/07)
CAM-X raised over $21,000 for
Breast Cancer research during the 43rd Annual Convention and Silent
Auction held in St. John’s, NL on Oct 16-19, 2007. This brings their four-year
total to $103,000.
The silent auction for breast
cancer research was such a success last year that it was decided to maintain the
same format for this year’s annual convention and trade show. It was also felt
that because breast cancer is such a relevant and significant cause, efforts
again should be targeted towards this charity. The silent auction was held in
conjunction with a Charity Casino night.
This year, CAM-X challenged
members to raise money for the cause within their own offices. An amazing
$5,644 was raised by the staff at Answer 1 of Phoenix, AZ, Northern
Communication of Sudbury, ON, Telelink Call Centre of St. John’s, NL, and T.A.S.
Communications of Belleville, ON.
“CAM-X Members and Vendors
continue to amaze us. We have raised over $103,000 in support of this worthy
cause. Our members are generous and bighearted.” said CAM-X executive director
Linda Osip.
For more information about
CAM-X, go to
www.camx.ca. Visit the Canadian Breast Cancer Foundation at
www.cbcf.org.
Merrill Shulman and
Don Swift
Inducted into CAM-X Hall of Fame
(12/07)
Congratulations go
to Merrill Shulman and Don Swift on their inductions into the 2007 CAM-X Hall of
Fame. The presentations took place at the gala banquet held in conjunction with
CAM-X’s 43rd Convention and Trade Show held recently in St. John’s,
NL.
Merrill was
nominated for this prestigious honor by Gary Pudles (AnswerNet Network – Willow
Grove, PA), who also presented a brief biography and an inspiring tribute to the
long-time industry leader. Don Swift was nominated by Paul Lloyd (Answer Plus –
Toronto) and Doug Swift (Tigertel/UTR – Mississauga). Paul and Doug presented a
touching overview of Don’s many accomplishments during his years in the
industry.
The CAM-X Hall of Fame was
established by the Canadian Call Management Association in 2001 in order to
recognize dynamic individuals whose leadership has contributed to the evolution
of the call center industry.
CAM-X (www.camx.ca)
is a Canadian-based trade association for the call management industry.
Gary Blair and Nicole Linde Join
CAM-X Board (11/07)
 Gary Blair, president of Tele-Page
of Montreal, QC and Nicole Linde of Intercon Messaging Inc. of Drayton Valley,
AB, became directors on the board of the Canadian Call Management Association
(CAM-X) at the 43rd Annual Convention in St. John’s, NL.
Gary made a career
choice to join Tele-Page some thirty years ago and has worked in this privately
held family business ever since. In 2006 he took on his current role as
president. “I endorse CAM-X’s pivotal role in the continuing development of the
industry and believe that a strong association creates stronger member
companies,” said Blair.
 Nicole has been employed by Intercon
Messaging Inc. for seven years and currently supports the company and her
clients remotely as a solutions leader. This step towards what she believes is
the future provides tangible results surrounding her vision of the industry.
Nicole envisions high achievements and large milestones for CAM-X through
education, technology, increasing membership, and influence within the global
and national community.
CAM-X (www.camx.ca)
is a Canadian-based trade association for the call management industry which
includes call centers, telephone answering services, voicemail services,
telemarketing services, and other communication services.
CAM-X Convention Theme: “Lost and Found”
(10/07)
CAM-X Convention chair, Casey
Smit announced that this year’s convention theme is “Lost and Found,” tying in
with Newfoundland’s tourism promotions, which invites tourists to “lose yourself
in the magic of this mysterious land.” “This has also been declared ‘the year
of the supervisor’ by our president Michael Leibowitz,” Smit stated. “There
will be a session on how to get your agents and supervisors certified.”
The speaker lineup includes
leaders from outside the industry as well as from within CAM-X’s membership.
One hot topic will be Internet marketing, including selling IT services, email
response, and message texting. There will also be a future focused session
peering five years into the future, with industry leaders talking about 2012.
The convention will be held October 17-19 in St John’s, Newfoundland.
For more
information, go to
www.camx.ca or call 800-896-1054.
CAM-X CSR &
Supervisor
Certification a Success (7/07)
CAM-X announced a 100 percent
success rate for those delegates who participated in the recent CSR and
Supervisor Certification exam held in conjunction with the annual Call Centre
Coaching Clinic in Calgary, AB in April 2007 and Huntsville, ON in May 2007.
Participants spent two days
taking part in a range of modules calculated to address the varied methods of
enhancing analysis of services. In addition, delegates participated in various
role-playing and case study components along with a host of other events
designed to inspire, educate, and motivate all call center workers.
Once the delegates had completed
the intensive and innovative training-review modules, they applied their
expertise to the CSR/Supervisor exam where every
participant passed. “This is a new Member Service initiative and we are
extremely pleased with the preparation and dedication from each of the
delegates,” said Michael Leibowitz, CAM-X president.
CAM-X executive director, Linda
Osip, in conjunction with the board of directors, would like to extend their
mutual congratulations to all the participants whose efforts and commitment
enhance the reputation of call centers everywhere.
CAM-X (www.camx.ca)
is a Canadian-based trade association for the call management industry.
CAM-X Launches CSR & Supervisor
Certification (6/07)
The Canadian Call
Management Association (CAM-X) unveiled their CSR and Supervisor Certification
programs to an enthusiastic crowd at the recent Call Centre Coaching Clinic in
Calgary, AB. Eighteen supervisors, senior agents, and managers took the CSR
exam and were given an oral interview by a certifier on site. All eighteen
successfully passed the exam.
Over two days, mentors and
coaches worked with the supervisors to complete the supervisor exam, which
consists of general questions, management questions, equipment specific
questions, and twelve in-depth case studies. All attendees completed their
exams on-site and are anxiously awaiting their results.
This new member service
was in response to member requests for a standardized industry training program
which would demonstrate a level of competence. CAM-X congratulates all
attendees of the Western Conference. Their professionalism and resourcefulness
was evident throughout the sessions.
CAM-X (www.camx.ca)
is a Canadian based trade association for the call management industry. For any
additional information about certification, contact Linda Osip, executive
director at 800-896-1054 or
linda@camx.ca.
CAM-X’s Breast Cancer Research
Fundraising Totals $82,000
(3/07)
In 2004, CAM-X raised $20,000 in
support of breast cancer research followed by $34,000 in 2005. This year, with
the support of both CAM-X members and CAM-X vendors, the Association raised
close to $28,000, bringing the three-year total to $82,000.
“CAM-X members and vendors
continue to amaze us. By including the silent auction at the last three
conferences, we have raised over $82,000 in support of this worthy cause. Our
members are generous and big-hearted,” said CAM-X executive director Linda Osip.
For more information about
CAM-X, visit
www.camx.ca; the Canadian Breast Cancer
Foundation’s website is
www.cbcf.org.
CAM-X Announces Board;
Convention a “Success” (1/07)
CAM-X (the Canadian Call
Management Association) announced their board of directors for 2006-2007.
Michael Leibowitz is the new president; Pat Vos becomes the past-president and
will be the secretary/treasurer; Casey Smit is the first vice president, while
Mary Anne Chase is the second vice president. The remaining directors are Kelly
Doran, Lil Lyle, and Pam Poehlmann. The vendor representative is Brad Swift;
Linda Osip remains the executive director.
CAM-X’s Annual Trade Show and
Convention was deemed an overwhelming success by attendees. Keynote speaker,
Michael Kerr, opened the sessions with anecdotes on how to bring a little
levity, while still striving for excellence, into the day-to-day operations of a
business.
The much-anticipated CAM-X Award
of Excellence and Award of Distinction presentations were also made. The
convention concluded with a whirlwind of information sessions, culminating in
the prestigious Gala Dinner and Banquet. Michael Leibowitz received a hearty
welcome as he was presented with the CAM-X president’s gavel upon assuming the
role of president for the upcoming term.
CAM-X is a Canadian-based
trade association for the call management industry. For more information,
contact Linda Osip at 800-896-1054 or visit
www.camx.ca.
CAM-X Early Registration Set Record
(10/06)
Record-breaking Early Bird
Registration numbers indicate Cancun, Mexico to be a really big hit with CAM-X
members in both Canada and the United States as delegates from both sides of the
border prepare to head south in November for the CAM-X 42nd Annual
Convention & Trade Show.
The Early Bird drawing of a free
upgrade to a Junior Suite at the beautiful Omni Cancun Hotel & Villas went
to Marci Imes of Advantage Answering Plus of San Luis Obispo, California.
“Both the destination, as well
as the must-see line up of presenters hailing from across Canada, the U.S.,
Great Britain, and the Netherlands, have created an international buzz that has
driven the early rush to register,” says convention chair Michael Leibowitz.
“Coupled with the fabulous Omni Cancun Hotel & Villas property and
the exceptional all-inclusive pricing the committee was able to secure, this
offers an exceptional deal that conventioneers are jumping on,” he added.
The convention will be held November 14-17, 2006
with a preconference “Vendor Day” on November 13.
For more information, go to www.camx.ca
or call 800-896-1054.
CAM-X
Convention in Cancun (7/06)
The Canadian Call Management Association (CAM-X) is
going way south of the Canadian border to host its 42nd Annual
Convention and Trade Show in Cancun, Mexico at the Omni
Cancun Hotel & Villas, November 14-17,
2006.
Conventioneers will find a schedule allowing
plenty of free time to enjoy the warm sun of Cancu
, with a mix of quality time for meetings and exhibits and
evenings free for networking and enjoying the local scene.
The day prior to the official
conference is designated “Vendor Day”
and set to feature user
group meetings.
The conference theme is “Just say See, Sea, Si” and the
agenda
includes presentations covering,
among other topics: Delivering Excellent Customer Service, Selling to the Next Generation
of Clients –
How to Land Corporate Accounts, Outsourcing and Multi Lingual Solutions,
Niche Marketing,
and VoIP. Conventioneers are advised to bring along their
sunglasses, beachwear, and plenty of sun block as they learn what’s new and
exciting while they take in the beautiful ambiance of Cancun.
For more
information, contact Linda Osip at 800-896-1054, Linda@camx.ca
or visit www.camx.ca.
CAM-X to Continue
Fundraising to Fight Breast Cancer
(7/06)
As part of their 42nd Annual Convention
& Trade Show, CAM-X will
hold their
third annual
Silent Auction. One hundred
percent of the
proceeds will go directly to
the Canadian Breast Cancer Foundation. The
gala will also include the popular “Shave to Save” feature, where CAM-X
members volunteer to shave their heads to raise funds for cancer research.
CAM-X is currently lining up auction
items and would appreciate everyone’s help
in making this fundraiser a resounding success.
Since
this will occur at their 42nd
Annual Convention, they plan
to raise $42,000 dollars, approximately 20% more than last year.
Supporters can help them reach their goal
by donating goods, services, novelty items, dinners, vacation packages, and
so forth.
Items and package descriptions are displayed throughout the convention,
with bids closing at the Gala Banquet.
All
donations will be gratefully acknowledged in the convention program.
To donate
an item or service, please email camxauction@camx.ca.
Deadline
for submissions is September
30, 2006.
The CAM-X 42nd Annual Convention and Trade Show (4/06)
CAM-X, The Canadian Call Management Association, is hosting their 42nd
Annual Convention in Cancun, Mexico, from November 14-17, 2006. The
convention will offer the opportunity to exchange ideas, network with other
industry professionals, attend industry-relevant presentations, and interact
with vendors. The focus of the
conference is “How you can improve your operations: Before, During, and After
the Call.”
CAM-X has negotiated a special rate with the Omni Cancun Hotel &
Villas, a world-class five star resort. The
room rates range from $120 to $184 U.S. per person per day.
This is an all-inclusive rate that includes all meals, drinks, taxes,
tips, and water sports.
For
additional information, contact Linda Osip
, Executive
Director at 800-896-1054
or linda@camx.ca,
or visit www.camx.ca.
CAM-X
Announces 2006 Coaching Clinics
(4/06)
CAM-X (Canadian Call Management Association), announced the program for the
2006 Call Centre Coaching Clinics. The
annual regional seminars will be held at the Quality Suites in Toronto, ON
April 21-22 and at the Greenwood Inn in Calgary, AB
May 5-6, 2006. Online
registration and rates are available at www.camx.ca.
The
CAM-X Continuing Education Committee is committed to
hosting an inspiring, thought-provoking and extraordinary conference.
The conference is targeted to call center managers, supervisors and team
leaders. A partial list of topics
include: finding staff in a competitive market; best practices in screening new
hires; training, bonus and incentive programs; conflict resolution, and dealing
with change.
For
any additional information contact Linda Osip, Executive Director at 800-896-1054
or linda@camx.ca,
or visit www.camx.ca.
CAM-X
Support for Breast Cancer Research Continues Strong (3/06)
Last
year, CAM-X raised $20,000 in support of breast cancer
research. This year, that number was
significantly surpassed. With the
support of both CAM-X members and CAM-X vendors, the association was able to raise
over $33,000 in support of this cause.
The
silent auction for breast cancer research was such a success last year that it
was decided to maintain the same format at the 2005 tradeshow and conference.
A wide variety of items were donated.
They included two nights accommodation at the prestigious Wentworth Mansion in Charleston, SC; spa packages; IPODs; a weekend at
Jay Peak ski resort; one week at Holimont Ski Resort in Ellicottville,
NY; cottage retreats; and golf packages.
“CAM-X
continues to raise the bar and our members continue to surpass.
I am so proud, but not surprised, to have surpassed last year’s
accomplishment. Our members are
generous and big hearted.” said CAM-X Executive Director Linda Osip.
For more information about CAM-X, visit www.camx.ca.
For more information about the Canadian Breast Cancer Foundation (CBCF),
go to www.cbcf.org.
CAM-X
to Present the New Face of the Call
Center (11/05)
The
Canadian Call Management Association (CAM-X) invites you to hear about progressive call centers that have broken
away from the old answering service stereotypes.
Join CAM-X at their 41st Annual Convention and Trade Show, November
29 through December 2, 2005, Alberta.
At the convention, they will explore the incredible evolution of the
industry from cord board message takers to fully integrated partners in
clients’ businesses. Attendees
will see the many ways to make clients’ businesses more productive, more
professional, and more profitable.
Gary
Pudles, President and CEO
of the AnswerNet Network, will welcome us to the “Evolution,” delivering a
fun and educational session that will take a fresh look at how the industry
has moved beyond this old model. “CAMX
members tend to be quite progressive in the services they deliver to their
customers,” Pudles stated. “However,
like any technology driven businesses, many of our members have only begun to
scratch the surface on new and exciting revenue streams and opportunities.”
For
more information, contact CAM-X
at 800-896-1054
or visit www.camx.ca.
CAM-X Convention to Feature Western
BBQ (9/05)
Celebrating
the spirit of our forefathers, the Canadian Call Management Association (-X) is hosting a Western BBQKananaskis, Alberta;
the theme of the conference is “Exploring Future Frontiers.”
CAM-X members’ number one
request is for more opportunities to network throughout the conference.
Therefore, the 2005 convention committee is thrilled to announce the
addition of an offsite dinner to the schedule of events, accommodating the
membership’s request. CAM-X
invites readers to dig out those cowboy hats and bandanas, and prepare to
Explore Future Frontiers in Kananaskis, November 29 – December 2, 2005.
The Canadian Call Management Association
encompasses call centers and contact centers across Canada
and the US. For more information,
contact CAM-X
at 800-896-1054.
The CAM-X 41st Annual Convention
to Explore New Frontiers (6/05)
The
Canadian Call Management Association (CAM-X) is hosting their 41st
Annual Convention in Kananaskis,
Alberta from November 29th to
December 2nd, 2005.
Kananaskis is situated in the foothills of the beautiful and pristine
Canadian Rocky Mountains, one hour from Calgary.
The area is known
as an incredible outdoor playground that
offers skiing, snowboarding, hiking, mountain biking, horseback riding, fly
fishing, golf, rafting, and cave tours.
The
convention’s theme is “Exploring New Frontiers” and the program lineup
is designed to assist delegates to do exactly that: explore, learn, and share
new ideas that will help attendees improve profitability as they drive their
businesses forward. The keynote presenter will be
Kit Grant.
Mr. Grant’s “Expand Your Comfort Zone”
and “Taking Personal Responsibility” messages help build stronger
relationships that directly improve bottom-line results and increased
productivity. His dynamic style has influenced thousands of people to
implement strategies that impact both their personal and professional
successes.
The
convention lineup is an exciting mix of industry hot topics.
Presentations include:
-
Corporate Branding – Casey and
Gail Smit
-
Profit Enhancement – Kristin
Crowe
-
Making Money with VoIP – Rene
Tuerlings
-
Welcome to the Evolution – Gary
Pudles
-
Disaster Preparedness – Paul
Lloyd
-
Errors and Omissions Insurance –
David Eastaugh
-
Is Your Call
Center
Ergonomically Correct? – Barbara Bradbury
-
Avoiding Unionization – Merrill
Shulman
-
Relocating Your Call Centre –
Pat Vos, Sydney Ryan, John Ratliff, and Mike Leibowitz
-
Supercharged Networking – Patti
Tallman
CAM-X
is planning its ever-popular pre-event day.
This year's scheduled event includes a visit to beautiful Banff Springs
and will include a gondola ride with views to leave one breathless.
There will also be the always popular networking breakfasts, the Awards
of Excellence Luncheon, and the Gala Closing Banquet including the
presentation of the Tom Ryan Award and the Hall of Fame induction.
CAM
asks that you mark your calendar today for what’s set to be yet another
information-filled, jam packed, fun-filled
Convention.
The 2005 Convention Committee looks forward to welcoming you to the
Delta Resort at Kananaskis; see www.deltalodgeatkananaskis.ca
for more information.
For
any additional information, contact Linda Osip at the
CAM-X office at 800-896-1054
linda@camx.caa.
CAM-X
to “Embrace Excellence” (3/05)
The
Canadian Call Management Association (CAM-X) announced the program for the
2005 Call Centre Coaching Clinics, “Embracing Excellence.”
The annual regional seminars will be held at the Quality Suites in
Toronto, ON
on April 8-9 and at the Executive Royal Inn in Calgary, AB on
“The Coaching Clinics are an excellent learning
opportunity,”
stated Ann Sutherland of Alliance Wireless Communications, in Kingston, ON. “It gives us a chance to be recharged and refocused.
We get so many ideas from the seminars, not only from the speakers, but
from the attendees.”
Marlene
Lancaster, from Quality Assurance Manager, in Answer Plus Inc., Toronto, ON concurs.
“I look forward to attending every year.
It is wonderful to be among people who completely understand the
challenges that we face every day and that I am not alone in my frustrations
or challenges.”
For more information, contact Executive
Director Linda
Osip
CAM-X
Clinics to “Embrace Excellence” (3/05)
The
Canadian Call Management Association (CAM-X) announced the theme for their
upcoming 2005 Call Centre Coaching Clinic - Embracing Excellence. The
annual regional seminars will be held in Toronto, April 8-10, 2005
and in Calgary, May 1, 2005.
The
CAM-X Continuing Education Committee is committed to hosting an inspiring,
thought-provoking, and extraordinary conference.
The conference is broken up into two parts.
The first two days are targeted to managers, supervisors, and team
leaders in the call center/teleservices service environment.
The third day of the clinic is dedicated to sales professionals within
the industry. Attendants can
register for one or both sections.
The
program will offer the opportunity to exchange ideas and learn from other
professionals in the industry. A
partial list of topics includes:
- Methods
to Improve Performance
- Professionalism
and Leadership - Defining your Role
- Coaching
Skills for Success
- Discipline
Strategies
- Improving
Morale
For more information on this year’s
CAM-X Call Centre Coaching Clinics, please contact Linda Osip, Executive
Director at 800-896-1054 or at linda@camx.ca.
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