CAM-X 2009 Call Centre Award of Distinction

The CAM-X Call Centre Award of Distinction addresses customer relationship management (CRM), courtesy, etiquette, and professional call handling in call centers.  This program is appropriate for both in-house and outsourced call centers that provide order entry, fulfillment, registration, surveys, Web applications, escalated emergency response, reservations, and help desk services.

This is a “mystery caller” program, with calls evaluated by two independent judges using predetermined scoring criteria; successful participants must receive a score of 80 percent or higher. The 2009 Call Centre Award of Distinction winners are:

AAMCOM, Redondo Beach, CA
Answer 1 Communications, Phoenix, AZ
Answer Plus, Toronto, ON
Connections Call Centre, Squamish, BC
Extend Communications Inc., Brantford, ON
Focus Comm Centers, Eldersburg, MD
Intercon Messaging Inc., Drayton Valley, AB
PDL Contact Centres, Calgary, AB
Re:  Messaging Solutions Inc., Abbotsford, BC
Select Group, Edmonton, AB
Tel-Us Call Center, Beverly Hills, CA
Telelink – The Call Centre Inc., St. John’s, NL
TigerTel Vancouver, Vancouver, BC
TigerTel Nanaimo, Nanaimo, BC
TigerTel Alberta, Red Deer, AB
TigerTel Winnipeg, Winnipeg, MB
TigerTel London, London, ON
TigerTel Toronto, Toronto, ON
TigerTel Oshawa, Oshawa, ON
TigerTel Montreal, Montreal, QC
TigerTel Halifax, Dartmouth, NS
Time Communications, WhiteBear Lake, MN

[Also see the CAM-X 2009 Award of Excellence winners.]

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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