Business Connections Re-Qualifies for ATSI Gold Certification

Business Connections, Inc. has re-certified for the Association of Teleservices International (ATSI) 24/7 Call Center Certification Gold Award, originally qualifying in 2002 and again in 2005.  This Certification indicates that Business Connections has met or exceeded high standards in the areas of business practices, life safety, operations, including normal and emergency procedures, personnel hiring, training and ongoing evaluations.

Business Connections Manager Dirk Moeller said, “We have won awards for Excellence and Outstanding International Service for eleven consecutive years in the ATSI Award of Excellence [AoE] where an independent panel of judges scores call-handling skills such as courtesy, response time, accuracy, and overall service to their clients.  This 24/7 Call Center Certification program is a great compliment to the AoE program as it documents our state of readiness to continue to provide excellent service.  In addition to the Call Center Certification Gold Award, we also subscribe to Agility Recovery Solutions.  In the event of a fire or natural disaster Agility Recovery Solutions, within 48 hours of an interruption, will deliver any or all of our four key elements of recovery: Power, Technology, Space, and Connectivity.”

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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