ATSI Awards Gold Call Center Certification to ABA

A Better Answer, Inc. of Plano, Texas has been awarded the prestigious Gold 24/7 Call Center Certification by the Association of Teleservices International (ATSI).

A Better Answer Call Centers (ABA), founded in 1971 by Dee Hawkins, is nationally recognized for its excellence as an award winning bilingual teleservice call center.  ABA has also earned ATSI’s Award of Excellence annually for the past ten years for excellence in response time, accuracy, courtesy, and customer service.  It is the only call center to receive ATSI’s International “Miss Emily” Trophy Award for courtesy and professionalism above and beyond.  The company serves business professionals’ messaging and order entry needs globally, nationally, and locally.

This Certification indicates that ABA has met or exceeded high standards in the following areas: business practices, life safety, operations, including normal and emergency procedures, personnel hiring, training and ongoing evaluations through a peer review program focusing on 99.9% annual run time.

ATSI is an international trade association serving the teleservices industry.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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