ATA’s Self Regulatory Organization Launches Auditor Certification Training

The American Teleservices Association (ATA) completed its first auditor certification training.  This training program provides an extensive three-day curriculum which includes an in-depth review of the ATA-SRO standards, the audit process, and the accreditation process for contact centers.

“The launch of the ATA-SRO’s first auditor class was an unqualified success. The quality of the dialog, the instruction, and the testing instrument in the class have already created a buzz, and our second class scheduled in November is nearly full,” stated ATA CEO Tim Searcy.  “The ATA is quickly moving to develop its 2009 training schedule to keep up with the demand.  This is an exciting step for the association and the industry.”

Upon successful completion of the auditor training course, participants have an extensive understanding of the applicability of the ATA standards to contact center business practices.  They can identify potential “gray” areas regarding regulation and auditing and have reviewed current statutes and regulations.  A certified auditor is also prepared to anticipate relevant enforcement actions and related outcomes.

The ATA plans to offer its SRO Auditor Certification training several times each year. The next course is scheduled in Akron November 12-14.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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