AnswerNet Changes Its Name Amid New 2009 Initiatives

AnswerNet, the world’s largest telemessaging firm and a full service provider of inbound, outbound, and e-bound contact center services, announced the company has changed its name to AnswerNet.  The change enables AnswerNet to leverage its brand name in the teleservices industry while aligning its corporate structure with AnswerNet’s identity in the marketplace.

“While we were known as the AnswerNet Network, many in the industry identify us as AnswerNet,” said President and CEO Gary Pudles.  “At the same time, people who were not familiar with our company structure sometimes thought we were a network of small, independently owned call centers and not the wholly-owned, bricks and mortar company that we are.  The name change also augments several new initiatives that will help strengthen AnswerNet’s role in the industry, such as our Customer Relationship Management Services and a company-wide rebranding campaign.”

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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