ATSI Awards Gold Call Center Re-Certification

A Better Answer, Inc. of Dallas, Texas has been awarded the Gold 24/7 Call Center Certification by the Association of Teleservices International (ATSI) for the third time, originally qualifying in 2009 and the first certified in Texas.

A Better Answer Call Centers (ABA), founded in 1971 by Dee Hawkins and now approaching its forty-fifth year, is nationally recognized for its excellence as an award winning bilingual telephone answering service. ABA has also earned ATSI’s Award of Excellence annually for the past seventeen years. The company’s home office is in Plano-Dallas with offices in Ft. Worth and Houston, TX and serves business professionals’ messaging and order entry needs globally, nationally and locally throughout Texas. President and founder Delores Dee Hawkins is a nationally recognized speaker and expert in call center operations with a specialty in supervisor training.

This certification indicates that a call center has met or exceeded high standards in the following areas: business practices, life safety, operations, including normal and emergency procedures, personnel hiring, training and ongoing evaluations through a peer review program focusing on 99.9% annual run time.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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