Upcoming Call Center Webinars

Throughout the year, there is a wide range of valuable online events specifically geared for call centers and contact centers.  These educational and information events are offered for free or at a nominal cost.  (Also, see our conventions and conferences listing of upcoming onsite events.)

April 15, 2010, 2pm EST

Contact Center Metrics That Matter

ICCA (International Contact Center Academy)

Register at www.iccaevent.com.

 

April 21, 2010, 2:00-3:30pm EST

Marketing How Tos, part 2: "On Generating Referrals"

ATSI Marketing Committee Webinar

Learn more

 

May 19, 2010, 2:00-3:30pm EST

Marketing How Tos, part 3: "The Dos and Don'ts of Direct Mail"

ATSI Marketing Committee Webinar

Learn more

 

June 16, 2010, 2:00-3:30pm EST

Marketing How Tos, part 4: "Thriving in Difficult Times, or Getting Your Phone to Ring Again"

ATSI Marketing Committee Webinar

Learn more

To be listed, email your upcoming Webinar schedule to dehaan@connectionsmagazine.com.