Outsource Call Center Listing

Ameridial Inc

4535 Strausser St NW

North Canton, OH 44720, USA

www.ameridial.com

Contact: 800-445-7128 or vretas@ameridial.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Ameridial Inc provides call center services and BPO.

14 Wellham Avenue

Glen Burnie, MD  21061, USA

www.telerep.com

Contact: Joe Simpkins, sales and business development, at 800-638-2000 or jsimpkins@telerep.com

Services: Inbound, Email

Multilingual: English, Spanish

Vertical Markets: Pharmaceutical, Non-profits, Government Agencies

24-hour call center specializing in customer service and pharmaceutical research and surveys.  Experienced in media response and order entry.

Call Experts

1591 Savannah Hwy

Charleston, SC  29407, USA

www.callexperts.com

Contact: 800-374-0911 or info@callexperts.com

Services: Inbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Call Experts is a complete contact center for all of your voice and text messaging needs. They offer custom applications, SMS servers, and extensive Web reporting.

CallPoint New Europe

Hermes Business Park

115 K Tsarigradsko Chaussee

Sofia, 1784, Bulgaria

www.callpoint-group.com

Contact: Xavier Marcenac, executive director, at 00359-898-952800 or 
xavier.marcenac@callpoint-group.com

Services: Inbound, Outbound, Email, IVR

Multilingual: German, French, English, Italian, Spanish, Russian

Vertical Markets: E-commerce, Travel, Leisure, Software, Telecommunications.

Eight hundred seats in Eastern Europe (Bulgaria, Romania) on three sites; multilingual customer care, technical support, telephone interviews, risk management services

Callzilla, LLC

1150 NW 72nd Ave Ste 260

Miami, FL 33126, USA

www.callzilla.net

Contact: Neal Topf, president, at 305-503-9069 or ntopf@callzilla.net

Services: Inbound, Outbound, Email, Text Chat, IVR

Language: Spanish

Callzilla is a Spanish-only nearshore contact center solutions provider to US and European companies.

ChoiceConnex

Plot 61, Raheja Arcade, Sector 11, CBD Belapur

Navi Mumbai, Maharashtra, 400614, India

www.choiceconnex.com

Contact: Sriram Iyengar, USA country head, at 727-571-3302 or si@choiceconnex.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Vertical Markets: Finance, Travel, Satellite

We are an ISO certified international contact center providing all teleservices to clients in the USA, UK, Australia, and New Zealand.

Connections Call Centre

101-37710 2nd Ave

Squamish, BC V0N 3G0, Canada

www.connectionscallcenter.com 

Contact: Lillian (Lil) Lyle, owner, at 800-667-7588 or info@connectionscallcenter.com

Services: Inbound, Email

Offers outsourcing, order-entry, work alone programs, emergency response, database management, virtual receptionist, and total answering service needs.

Contact Bridge Inc

Suite 213, 7161, 121st Street

Surrey, BC, Canada, V3W1G8

www.contactbridge.com

Contact: Bobby Grover, director of business development, at 604-537-9599 or bobbygrover@contactbridge.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Vertical Markets: Collections, Travel, Timeshare

Contact Bridge offers call center and telemarketing services in BPO, increasing sales by delivering excellent quality, customer satisfaction, and revenue generation.

Costa Rica's Call Center

11010 NW 30th St

Miami, FL  33122, USA

www.costaricascallcenter.com

Contact: Richard Blank, CEO, at 888-271-6750 or ceo@costaricascallcenter.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Costa Rica's Call Center is a BPO outsourcing company offering key telemarketing services to small and medium sized businesses.

CustomerLink

1 E 1st St Ste 300

Duluth, MN  55802, USA

www.customerlinkone.com

Contact: Jane Fitzpatrick, at 800-722-2808 or info@customerlinkone.com

Services: Inbound, Outbound, IVR

Vertical Markets: Energy, Utilities

Full-service outsourced call center specializing in inbound and outbound customer service and sales.

DFT Priority

40 Temple St

Fredonia, NY 14063, USA

www.dftcommunications.com

Contact: Lisa Ludemann, call center manager, at 716-673-3063 or lisal@dftel.com

Services: Inbound, Outbound, Email, IVR

Offering inbound and outbound call solutions 24/7, demonstrating customer care excellence.

Etech, Inc

1903 Berry Dr

Nacogdoches, TX  75964, USA

www.etechtexas.com

Contact: Jim Iyoob, vice president at 936-559-2258 or jim.iyoob@etechinc.com

Services: Inbound, Outbound, Email, Text Chat

Multilingual: English, Spanish

Vertical Markets: Telecommunications, Education, Retail, Finance

Etech is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and Web chat.

Extend Communications Inc.

49 Charlotte St

Brantford, ON, N3T 2W4, Canada

www.extendcomm.com 

Contact: Scott Lyons, president, at 800-265-9975 or info@extendcomm.com

Services: Inbound, Email, Text Chat, IVR

With three inbound call centers in Ontario, Extend serves clients across Canada and the U.S. with dedicated and overflow programs.

Gateway Communications Services, Inc.

8070 Georgia Ave

Silver Spring, MD  20910, USA

www.gatewaycsi.com

Contact: Gilbert Smith, president, at 866-976-7625 or info@gatewaycsi.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Vertical Markets: Telecommunications, Internet, Cable, VoIP

Gateway CSI provides Tier I and II advanced technical call center services.

GC Services Limited Partnership

6330 Gulfton

Houston, TX 77081, USA

www.gcserv.com 

Contact: Rich Allen, at 713-777-4441 or marketing.communications@gcserv.com

Services: Inbound, Outbound, Email, Text Chat, IVR

GC Services is a national outsource provider specializing in accounts receivable management, customer service, and quality monitoring initiatives, since 1957.

777 S State Rd 7

Margate, FL, 33068, USA

www.globalresponse.com

Contact: Steve Majeski, VP of sales, at 800-537-8000 or sales@globalresponse.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish, French

Global Response is a family-owned company offering inbound and outbound multichannel contact centers (voice, email, chat, social media), BPO, and order fulfillment.

InterMedi@ Marketing Solutions

204 Carter Dr

West Chester, PA 19382, USA

www.intermediamarketing.com

Contact: Andy Thompson, director, at 610-429-5130 or athompson@imminc.com

Services: Inbound, Outbound

Outsource call center capabilities with over 25 years experience providing many industries with inbound customer care, outbound sales, and back office services. 

Lead Source Call Center

3251 Highland Ave Ste 100

Cincinnati, OH  45213, USA

www.leadsourcecallcenter.com

Contact: John DiMauro, Managing Partner, at 513-769-4379 or john@leadsourcecallcenter.com

Services: Inbound, Outbound, IVR

Multilingual: English and Spanish

24/7 live agent domestic call center providing inbound and outbound call center services including telesales, sales lead generation, remote receptionist, appointment scheduling, customer service, product support, and direct response sales, product support and order processing.

Listen Up Espanol

50 Monument Sq

Portland, ME, 04101, USA

www.ListenUpEspanol.com

Contact: Randall Anderson, SVP Sales, at 207-774-1425 or Randall@ListenUpEspanol.com

Services: Inbound

Language: Spanish

Listen Up Espanol's core purpose is to provide awesomeness! 

Maximum Communications Inc

117 Williams St

Cincinnati, OH  45215, USA

www.maximumcallcenter.com

Contact: Mark Slatter, VP operations, at 800-589-6299 or mslatter@maximumcallcenter.com

Services: Inbound, Outbound, Email, IVR

Provides customer service functions, data/web entry, remote receptionist, call escalation/dispatching, and appointment scheduling/confirmation.

Netegrity Consultants, LLC

6700 Old Collamer Rd Ste 110

East Syracuse, NY 13057, USA

www.netegrityconsultants.com

Contact: Scott Brennan, managing member, at 315-350-3663 or sbrennan@netegrityconsultants.com

Services: Inbound, Outbound, Email

Inbound technical support call center servicing ISP customers 24/7. All calls answered by US agents.

Nurture Connect, Inc.

3434 E 7800 South #46

Salt Lake City, UT  84121, USA

www.NurtureConnect.com

Contact: Shana Duthie, president, at 800-585-1093 or info@nurtureconnect.com

Services: Inbound

Vertical Markets: Seniors, Telecommunications

Inbound direct response and high touch customer service specializing in senior focused product niches. Highly flexible platform.

ORC ProTel, LLC

17233 Continental Dr

Lansing, IL, 60438, USA

www.orcprotel.com

Contact: Joan Mullen, vice president, special projects and industry relations, at 916-683-8153 or joan.mullen@orcprotel.com

Services: Inbound, Outbound, Email, IVR

Vertical Markets: Financial, Insurance, Cable

ORC ProTel has been in business continually since 1980, providing services in a blended environment; they are vertically structured instead of having a pod environment.

Outreach Communications

2801 Glenda

Ft Worth, TX, 76117, USA

www.outreachcom.com

Contact: B. Darrell Alsup, president, at 817-288-7272 or dalsup@outreachcom.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Vertical Markets: Cable, Utility

150 seat inbound/outbound customer care center with experience in sales, collections, and CRM; all calls done from Ft Worth office.

205 E Center St

Duncanville, TX 75116, USA

www.callcenteragency.com

Contact: Stanley Gardner, president, at 800-850-7099 or sgardner@per-com.com  

Services: Inbound, Outbound

Multilingual: English, Spanish

Outsource your full operations while maintaining ownership of your clients: 24/7 live operators, order-taking, inbound telemarketing services, Internet operator, and Web-enabled.

Procall - Professional Call Solutions Inc

2250 NW 114th Ave SDQ311 - Unit 1A

Miami, FL 33172, USA

www.procall.com

Contact: Al Cuccinelli, VP of sales, at 866-909-5151 or al@procall.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Procall has provided multinational outsourcing since 1997.  With call centers in the Dominican Republic, Miami, Panama, Colombia, and the Philippines, Procall supports over 12 languages and helps clients improve company operationally with greater efficiency, better customer service, improved technology, streamlined processes, and lower costs.

RDI Marketing Services Inc.

4350 Glendale-Milford Rd Ste 250

Cincinnati, OH  45242, USA

www.rdioutsourcing.com

Contact: Scott Monahan, director, at 513-607-5363 or smonahan@rdimarketing.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Vertical Markets: Financial, Telecommunications, Insurance, Technology, Consumer

RDI provides call center and administrative services, as well as market research to a broad mix of companies.

30 Lanidex Plaza West

Parsippany, NJ, 07054, USA

www.solixinc.com

Contact: Steve Peralta, COO - care division, at 217-639-1101 or steve.peralta@solixinc.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Vertical Markets: Telecommunications, Utilities, Healthcare

Solix’s suite of customer care solutions include automated inbound and outbound call services, live agent teleservices, click-to-chat, and product/service fulfillment.

20235 N Cave Creek Rd. #104-612

Phoenix, AZ  85024, USA

www.synergysolutionsinc.com

Contact: Shannon Hays, business development director, at 607-584-0216 or smhays@callsynergy.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish

Vertical Markets: Financial Services, Healthcare/Insurance, Telecommunications, Retail/E-Commerce, Cable

Synergy Solutions is a premier provider of outsourced customer interaction solutions in English and Spanish delivered from six US contact centers and Synergy HomeZone, our Work@Home solution

251 Jefferson St

Waldoboro, ME 04572, USA

www.Taction.com

Contact: Randall McKee, Sales Manager at 207-832-0800 or sales@taction.net

Services: Inbound, Outbound, Email

Taction is a contact center offering professional, positive telesales and services to your customers - whether they're individuals or businesses.

1431 Centerpoint Blvd Ste 110

Knoxville, TN  37932, USA

www.thmedicalcallcenter.com

Contact: Cindy Reed, executive director, at 888-203-1118 or Cindy_Reed@teamhealth.com

Services: Inbound, Outbound, Email, IVR

Multilingual: English and Spanish

Vertical Market: Medical

THMCC is a comprehensive 24/7 call center providing healthcare information and nurse advice in an effort to direct to the appropriate level of care in times of need.

Tele-Page

3901 Jean Talon St W Ste 200

Montreal, QC H3R 2G4, Canada

www.tele-page.com

Contact: Gary Blair, president, at 514-342-3611 or garyb@tele-page.com

Services: Inbound, Outbound

Multilingual: English, French

Tele-Page, Quebec's call center and paging experts since 1970.

Telegraz Group LLC

4329 Woodman Ave #4

Sherman Oaks, CA, 91423, USA

www.telegraz.us

Contact: Arman Grigoryan, president, at 818-770-2777 or arman@telegraz.us

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Armenian, Russian, Spanish

Telegraz Group is an inbound and outbound contact center

TeleMed

18 Beck St

Atlanta, GA 30318, USA

www.telemedinc.com

Contact: Steve Clover, VP sales and marketing, at 800-529-8010 or steve@telemedinc.com

Services: Inbound

Vertical Markets: Medical

TeleMed is one of the largest nationwide medical answering service solutions. TeleMed clients include private practices, healthcare, university, and hospital systems in forty states.

2800 Skymark Avenue Suite 308

Mississauga, ON, L4W 5A6, Canada

www.tigertel.com

Contact: Mary Anne Straw, vice president western region, 800-218-5855, info@tigertel.com

Services: Inbound, Outbound

TigerTel, global excellence and technical innovation through interactive communication solutions, inbound and outbound call services, phone answering services, and CRM.

5740 Executive Dr Ste 108

Catonsville, MD, 21228, USA

www.transparentbpo.com

Contact: Lafayette Moran, director of business development, at 800-276-5140 x3005 or lmoran@transparentbpo.com

Services: Inbound, Outbound, IVR

Multilingual: English and Spanish

Transparent BPO provides teleservices and business processes at competitive pricing.  Conveniently located in Belize where English is the first language.

UGL Premas Contact Centre

Blk 750, The Oasis, Chai Chee Road, Technopark @ Chai Chee, #01-01

Singapore 469000

www.unitedpremas.com

Contact: Roopa Chainani, business development, at roopa.c@ugl-premas.com

Services: Inbound, Outbound, Email, IVR

Multilingual: English, Japanese, Korean, Mandarin, Cantonese, Malay, Indonesian, Tagalog

Vertical markets: Hospitality and Travel, Property Developers, Financial

Twelve years of experience in providing outsourcing services to clients in the Pacific Rim.

Ver-A-Fast Corporation

20545 Center Ridge Rd Ste 300

Rocky River, OH  44116, USA

www.verafast.com

Contact: Bob Bensman, president, at 800-327-8463 or bbensman@verafast.com

Services: Inbound, Outbound, IVR

Vertical Markets: Newspaper, Yellow Page Directory

Thirty-five year company utilizing 100% U.S. calling staff for soft verification, lead generation, research studies, and sales calls. Business and residential data specialists.

WRB Communications, Inc.

4200 Lafayette Center Dr Ste J

Chantilly, VA  20151, USA

www.wrbcorp.com

Contact: Denise Dixon, vice president, marketing, at 703-449-0520 or denise.dixon@wrbcorp.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Multilingual: English, Spanish, French Canadian

Vertical Markets: Healthcare, Consumer Goods

Our 24/7 operation offers a wide range of programs: product information, product complaint reporting, customer service (order intake, fulfillment) and technical support.

9420 Topanga Canyon Blvd Ste 207

Chatsworth, CA  91311, USA

www.xturion.com

Contact: Shree Ramadas, president, at 818-305-6402 or shree@xturion.com

Services: Inbound, Outbound, Email, Text Chat, IVR

Vertical Markets: Banking/Mortgage, Health/Insurance

Xturion provides quality services at competitive prices from call centers in India ranging from boutique call center with 25 seats to large operation over 2500 seats.

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