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May 2008 Pitfalls of Political Calling: The Challenges and the Myths By Angela Morris and Sara Komen With political campaigning in full swing in the United States, there is a whirl of activity among outbound call centers, especially those offering automated outbound calling. These calls have the potential to aid in a campaign’s success, while simultaneously increasing the ire of the American consumer who may be deluged with calls. This presents a challenge to call centers, including offering an opportunity to educate the public about what is fact and what is fiction for outbound calling.
From the Publisher: Turning Green
Mind Your Business: Q & A with Steve Michaels
Enhanced Websites Use Text Chat By Jim Iyoob and Cindy Edwards A consumer Website that relies on self-service is like a retail store with no salesclerks. Although 24/7 phone support is one option, 24/7 text chat offers benefits and is increasingly the preferred option. |
The Next Level in Performance Management: Part 2 – Getting Quality Done Right By Cliff Hurst Cliff continues his dialogue about “Getting Quality Done Right” in Part Two of this series. In this installment, the focus is on the right way to perform quality monitoring in order to determine overall call center effectiveness.
Hosted PBX for Telemessaging Call Centers By Allen David Niven It is a natural extension of teleservice call centers to provide hosted PBX services to their clients. Doing so provides additional revenue and more effectively aligns clients with the call center.
Call Center Listing: |
By Carin Shulusky St. Louis native Carin Shulusky shares what adventures St. Louis has to offer ATSI convention attendees before and after this event. Why not schedule a few extra days to get a taste of what St. Louis has waiting for you?
Consumer Recall Rates of Phone Numbers in Advertising, presented by 800response The Evolved Help Desk, by Jason Holmberg, FrontRange Solutions From MyArticleArchive: ‘Til Death Do Us Part: How To Survive as a Couple in Business Don’t Just Survive - Dominate in a Recession The Seven Failures of Business Growth The Great Escape: Developing an Exit Strategy Recession Survival Guide for Businesses Solve Generational Conflict in the Workplace News · Classifieds · Vendor list · Home
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