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Jul/Aug 2007 Volume 15, Number 6 A Real Change Will Do You Good By Michael Callaghan In spite of recent contact center advances, organizational performance and efficiency are still too low. To ensure long-term gains, operational performance management (OPM) may be the solution that you seek. From the Publisher: The Impending "Do Not Market" Threat Message Taking Systems and Software Is it time to consider replacing your current system message processing system? Then this vendor listing is the place to start.
Mind Your Business: 2007 ATSI Call Center Award of Distinction Honorees 2007 ATSI Award of Excellence Winners ATSI Update: By Ray Shaw |
"One Number" Technology: An Alternative DID By Steve Michaels Concerns abound over the proposed federal legislation for a $2 monthly tax per DID number. Although efforts are underway to educate Congress as to this bill's impact, an alternate response is to phase out DID numbers in favor using a "one number" solution. Doing so, will not only avoid this possible tax, but reduce telco charges as well.
Call Center Spotlight on InfoCision: Twenty-Five Years of Excellence By Emma Schwed This year InfoCision celebrates its twenty-fifth anniversary. In 1982, founder Gary Taylor's goal was to build the best teleservices firm in the world. Today, with 3,500 employees in thirty call centers in three states, InfoCision remains committed to staying onshore and using only U.S.-based agents. |
Offshore Outsourcing Call Center Listing Whitepapers: Data Security Standards for Call Centers by Jim Beuoy, Ameridial Inc Five Most Common Telemarketing Compliance Challenges by Ken Sponsler, PossibleNOW, Inc Offshore Call Centers Face Compliance Challenges by Ryan Thurman, Contact Center Compliance Unlocking the Potential of Virtual Contact Centers, submitted by Exony From MyArticleArchive: Avoid Butting Heads with Customers: Eliminate Price Concerns Work Less, Produce More: 5 Steps to Delegating with Authority Don't Manage Time, Invest it in People Get Your Customers to Sell For You Sustaining Exceptional Service News · Vendor list · Home
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