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June 2007 Volume 15, Number 5 What's the Big Deal about Hosting? By Steve Michaels You have likely been hearing a great deal about call center hosting. Okay, so what is it and when should it be used? Think of hosting as carpooling for your call center; use it to save money, diversify staff, and protect your operation in the event of a disaster. Learn from four centers that are doing it now! From the Publisher ATSI Update: Financial Benchmarking for Your Business By Ray Shaw Mind Your Business: Ensuring a Smooth Sales Process Q & A with Steve Michaels Is Your Call Center Ready for a Disaster? By Randy Saunders Hosted contact center solutions help to insulate small to medium-sized businesses from disruptions – and offer additional benefits as well. By Patty Anderson with Carin Shulusky Is your call center ready for a disaster? How well would you survive? While it's not feasible to prepare for every possibility, you do need to plan for the more probable ones. |
By Wayne Scaggs You may not realize it, but you are probably already using hosted services for various aspects of your business and personal life. Hosted services are increasingly viable for your call center as well; here's how. Redundancy Solutions Maximize Call Centers Uptime By David Weiss Call center equipment and infrastructure failures can occur at various points and in many ways. Redundant solutions are key to preparing for this inevitable situation. Redundancy includes failover servers, diverse phone lines, media storage, and even hot sites.
A Climate of Change: Managing the Consumer Revolution By Tim Searcy ATA's Self-Regulatory Organization (SRO), unveiled at the ATA Washington Summit, is gaining momentum and credibility. Call center input and support is needed to preserve the teleservices channel at this critical juncture.
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How to Find a Premier Search Firm By Richard L. Bencin and David Maggiore Do you rely on help wanted ads or an Internet job site when hiring a call center manager? If this isn't producing the results you want, maybe a search firm is warranted. Here's how to pick the right one. Whitepapers: Consumer Survey 2006: USA Results and Global Results, submitted by Genesys
2007 Call Center Salary Report,
Searching for the Perfect CRM,
Business Continuity Disaster Recovery
Stop Delaying That Vacation,
From MyArticleArchive: Empower Your Employees to Make Smart Decisions Maintain Your Professional Image While Selling Your Services Embrace Mistakes So Your Organization Can Thrive Are You Turning Raving Fans into Roving Fans? Getting Others To Take Ownership News · Classifieds · Vendor list · Home
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