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December 2006 Volume 14, Number 10
2007 Connections Magazine Buyers Guide:
From
the Publisher:
How Not to Market to Hispanics By Hayley Savage Call centers that market to other cultures often learn the hard way what they should and should not do. Read these ten common pitfalls so that you may avoid them in your operation.
By Wayne Scaggs VoIP is an exciting technology with great promise. However, along with the many benefits of VoIP, there are also security issues. Taking these steps will help ensure the integrity of your VoIP systems and technology.
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Increasingly computerized, today's call centers bear little similarity to their predecessors. This change is driven by premier vendors who provide automated call center solutions geared for outsourcing call centers and is also ideal for in-house call centers handling multiple campaigns.
CAM-X 2006 Call Centre Award of Distinction By Linda Osip The Call Centre Award of Distinction focuses on CRM, courtesy, etiquette, and professional call handling. Here are this year's honorees.
CAM-X 2006 Award of Excellence Program By Linda Osip The Award of Excellence is a "mystery caller" program – and the results are in!
ASTAA Conference Report and Photos By Nell Norris; Photos by Steve Kalinsky |
Things Your Callers Never Want to Hear By Nancy Friedman, The Telephone Doctor Nancy lists phrases that callers should never hear, things guaranteed to turn off and anger them. Even so, these phrases continue to be uttered. How does your call center rate at eliminating them?
Whitepapers: Leading
Technical Professionals, Real-time Survey Alerts, presented by Customer Relationship Metrics From MyArticleArchive: Tips on Making Change Happen in the Workplace by Dr. Molly Barrow Eliminating Expressions of Unexamined Bias by Lauren Stiller Rikleen Who Are We and Where Are We Going? by Tim Connor Protect Knowledge from Walking Out the Door by Pam Holloway Giving Good Feedback by Peter McLaughlin Voicemail Etiquette: Managing Your Messages by Kate Zabriskie Getting Out of the Phone Loop: Making It Easy for Customers to Do Business with You by Laurie Brown News · Classifieds· Advertiser list · Home
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