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November 2006 Vol 14, Num 9
Enhancing Your Company Brand…Just Add ICE By Tim Searcy Companies can create a catchy name, produce an appealing logo, and employ clever marketing – and still have their branding fall short. What is missing is producing a customer experience to match. That means that the ideal brand is really the Ideal Customer Experience or ICE.
By Zachary Rice Politicians seem all too eager to regulate inbound call centers. Here's an overview of their activity in 2006.
At their 2006 Annual Convention & Expo, the American Teleservices Association (ATA) announced six new board members.
2006 ATA Convention & Expo Photo Review
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From the Publisher
Outsourcing call centers go by various labels, but whatever they call themselves, they provide customized services to meet client needs.
Top Telephone Pet Peeve Is Put On Hold By Nancy Friedman The Telephone Doctor's recently completed survey of the biggest telephone pet peeves of the American public revealed no new surprises – only a change in the ranking! |
Whitepapers:
Open Source Telephony, presented by J Arnold & Associates
Vegas.com Bets on IP Telephony, presented by SOS
Acquiring New Clients by Telling Them About You! by Steven Berner, president of Toolbelt Media
From MyArticleArchive:
Hate Firing People? Then Hire Them Instead by Don Schmincke
Office Gift Giving: What's on Your Gift List? by Kate Zabriskie
Sales Training Fails for a Reason by Clayton Shold
Don't Let On-the-Job Stress Lead to Burnout by Deanne DeMarco
Calling on High Status Prospects by Brian Tracy
Motivating a Multigenerational Workforce by Patti Fralix
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