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September 2006 Volume 14, Number 7 Appointment Scheduling and Event Registration Opportunities By Connie Johnson Business Process Outsourcing (BPO), has made appointment scheduling and event registration commonly requested services in today's call center. The development of Web-based solutions has made providing these services to clients both feasible and profitable. Case Study: Appointment Scheduling Deployment Recently, The AnswerNet Network rolled out a new online appointment scheduling service to their 55 contact centers. The result is shorter call duration, reduced errors, and happier clients. Appointment Scheduling Software Vendors Selling Your Business: The Negotiation Process By Jeff Lever The negotiation phase of selling your call center starts when you state the asking price. Approaching the negotiation with the right expectations and mindset can make the difference between making the sale and missing an opportunity. |
From the Publisher Pseudowire: Relief for Call Center Network Migration Pains By Larry Jacobs VoIP is typically used by contact centers to distribute calls to remote locations in order to keep costs down. However, what if your equipment can't handle VoIP? Enter pseudowire, an oddly named technology that allows traditional voice equipment to communicate over IP networks.
Call Center Award of Distinction Winners for ATSI 2006 |
Whitepapers: Knowledge Management for Contact Centers and Help Desks, presented by eGain TravelClick Call Center Case Study, presented by IEX Corporation Tapping the Web's Self-Service Potential, presented by D. Blake Cahill, SafeHarbor From MyArticleArchive: If You're in Sales…Stop Selling! by Clayton Shold Three, Two, One, Zero! Countdown to a Zero Injury Workplace by Carl and Deb Potter Turn Your Marketing Pieces into Marketing Masterpieces by Karen Saunders The Root Causes of Poor Communication by Sue Dyer News · Advertiser list · Home
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