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July/August 2006 Volume 14, Number 6 Message Taking Systems and Software With the rapid changes in computer technology and advances in software, it is quite possible that your call center is missing out on the latest technology for taking your clients' messages. It may be that a software upgrade will do the trick or it could be that it is time to replace your entire system. Whatever the reason, this vendor listing and overview is the place to start.
From the Publisher
Going Once! Going Twice! The Art of Selling Your Business By Jeff Lever Are you thinking about selling your call center? Don't wait until you've "had it" to put it on the market. Some preplanning and preparation now will pay off huge when the time to sell occurs. Not only can this make the whole process go more smoothly, it can also increase the selling price while improving profitability. |
The Seven Deadly Sins of Management By Lonnie Pacelli You no doubt know the seven deadly sins: pride, envy, gluttony, lust, anger, greed, and sloth. There are also seven deadly sins of management. Can you relate to any of them?
Making a Great Impression on the Phone By Patti Wood, M.A. How do people feel when they reach your call center? Do your agents make a good first impression? Implement these techniques to improve your effectiveness on the phone and create a positive impression. |
Photos by Ernie Waldron
Whitepapers:
Managing Customer Emails, presented by eGain
Outsourcing the Outsourcing: The Importance of Selecting the Right Vendor Manager, by Jeffrey A. Milberg
Effecting Behavioral Change, presented by SupportPoint
From MyArticleArchive:
Tips on Reducing Stress at Work by Mimi Donaldson
Enhance Your Business with Instant Messaging by Gary Onks
Role Playing Tips To Increase Your Sales Success by Paul DiModica
Tapping Web Self-service's Potential by D. Blake Cahill
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