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Jul/Aug 2005 Volume 13, Number 6 Appointment Setting and Event Registration Software By Peter DeHaan When appointment scheduling and registration taking software is combined with the Internet, the result is an always current, always available database. This allows anyone to schedule, cancel, or change an appointment or register at any time, without the concerns of double booking or over schedul
From the Publisher:
By George T. Platt Did you know that one of the most prevalent and accessible methods of accessing personal data is the phone? Agents are trained to help callers, but should be careful not to go too far.
ATSI Convention Exhibitor Profiles Compiled by Marie Glorieux, ATSI |
Show Your Value to Build Client Base By Kimberly McDowall, MMGT Marketing for teleservices companies is a challenge; the key is to show the value that your call center can add to your clients' businesses.
Successful Call Center Utilization By Matt Harless The call center is a solution that organizations are increasingly using to drive the customer service. Here's how to make it happen.
Work Force Optimization for Small Call Centers By Drew Robb Spreadsheets used to be the only option to schedule agents at a small call center. Workforce management software is becoming an affordable solution. |
Strategies to Negotiate Any Sale By John Patrick Dolan An effective negotiation is when everyone ends up satisfied rather than feeling swindled, but successful negotiations don't just happen, you need a strategy.
By Penny Reynolds Call center management means matching your workforce with the workload. There are many factors to consider.
What's Your Service Mentality IQ? By Nancy Friedman, Telephone Doctor What is the key to good customer service? Actually, there are many! Learn seven customer service ideas that will raise the bar in your call center.
Whitepapers:
Customer Driven Coaching, presented by Customer Relationship Metrics
Web-based Appointment Setting Solutions, presented by TimeTrade
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