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December 2004 Volume 12, Number 10 Buyer's Guide (updated) Over 100 call center suppliers, summarized in this easy to use resource.
From the Publisher:
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Different Perspective By Peter DeHaan, Ph.D. The solution to the high cost of health care might be as simple as adopting a new attitude. Too many employees have unrealistically high expectations; its no wonder that premiums match.
By Laura DeHaan Health Savings Accounts (HSAs) may be the solution for many who have concerns over the cost of medical insurance.
By Rachel Kuntz Instead of buying a traditional health plan, consumers take those funds and allocate it two ways: to a low cost, high deductible medical policy and a tax-deductible HSA. |
Pre-Employment Assessments: Tips on Doing it Right By Bernie O'Donnell HR must take the lead in recruiting and retaining good agents, but most hiring systems fall short. A pre-employment assessment can make the difference.
Sealing the Deal Over the Business Meal By Lydia Ramsey Taking clients out to eat is an effective way to build relationships, make the sale, or seal the deal. Yet too many people fail because they of poor etiquette.
How to Control Call Center Stress By Dale Collie We know about stress management, but why do we still have stress? Military combat leaders may have the answer. |
By Paul Hrabal This article looks at some aspects of data protection and business continuity planning. These are crucial components of an enterprise's overall disaster recovery strategy.
By Mike Leibowitz The Canadian Call Management Association (CAM-X) recently celebrated its 40th anniversary at its Annual Meeting and Trade Show in Niagara Falls.
By Nell Norris In October, the Atlantic States Telephone Answering Association (ASTAA) held its 2004 Convention amid the Allegheny Mountains in Altoona, PA.
Whitepaper: Achieving Help Desk Excellence with Customer Satisfaction Measurement By Bob Gale, NetReflector Inc.
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