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September 2011 The Twelve Steps to Successful Telemarketing – Step One: Introduction By Kathy Sisk To increase your odds of telemarketing success, it is essential that your introduction include four things. Do your outbound programs contain these critical elements?
From the Publisher: The Trials and Triumphs of Telephone Support By Peter DeHaan
Guest Column: By Lori Fentem, ATA board member
Introducing ATA’s New CEO, Phil Grudzinski By Peter DeHaan ATA announced that long-time board member Phil Grudzinski is its new CEO. Connections Magazine publisher, Peter DeHaan, asked Phil about his new job, the ATA, and his take on the call center industry. |
What to Look For in a Live Chat Software Solution, by Jim Iyoob With today’s numerous communication channels, live chat is an option that can’t be ignored. To succeed, it is essential to have a live chat solution that meets the needs of the online customer.
The “New” Chief Customer Officer, by Donna Fluss A chief customer officer (CCO) is a great concept, but what is it? At its core, a CCO is responsible for getting all the desperate customer-oriented departments and functions to set aside their differences and put customers first. Higher Quality or Lower Costs: Seven Ways Companies Can Deliver Both, by PJ Weyforth Bad customer experiences can play out in a very public way and break a company, yet those same companies need to manage costs more than ever before. Here are seven ways to do both. |
Offshore Teleservice Call Center Directory Read the August issue TAS Trader for Telephone Answering Service news and information.
Can Outsourcing Stabilize Your Debt Management Performance? presented by Transcom
Case Study: Quality Assurance Services, presented by Etech, Inc.
Business Continuity – You Need More Than Just a Plan
How To Get The Feedback You Didn’t Want To Hear (But Really Need To Know)
What Did You Learn From the Last Sale You Lost?
Prospecting and Social Media: Out with the Old, In with the New
Oh Her? She’s New: A Lesson in Attitude and Performance
Download complete PDF file of this issue
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