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October 2011 Applying Good Judgment to Telephone Triage Calls By Cliff Hurst The essential task of a telephone triage nurse is to make good judgments. It is a demanding job, with the risk of making a bad judgment high and the consequences serious. Understanding the three levels of valuation provides insight into greater effectiveness. From the Publisher: By Peter DeHaan Combining Telephone Answering Service and Telephone Nurse Triage By Charu G. Raheja With the proper tools and the right implementation, answering services can work with nurse triage operations to lower the time a nurse spends on the phone. This produces cost reductions, improved nurse satisfaction, better patient care, and more services to callers. Selecting a Healthcare Call Center Outsourcer By Sandip Sen Call center outsourcing is a strategic, cost-effective solution to manage costs while providing high levels of customer care. Deciding to outsource and choosing a vendor, however, can be daunting. |
The Twelve Steps to Successful Telemarketing – Step Two: Reference, By Kathy Sisk In the reference step, you need to let prospects know how you got their name. The words you use to do so will depend on the type of calling you’re doing and the objective you want to achieve. Creating and Empowering a Virtual Workforce, By Rob Duncan With a virtual workforce offering compelling benefits, many companies embrace the at-home model, but without the right framework or tools in place, success is not guaranteed.
The How and Why of Contact Center Employee Incentives By Bob Cowen A successful call center incentive program will address the key components of feedback and reinforcement, but there are other important considerations as well. By Harold Goldberg Best practices in coaching paired with powerful analytics can serve to increase call center success for both the staff and the company. |
Mind Your Business: The Importance of Confidentiality By Steve Michaels Is it wise to tell employees of an impending business sale? Read the September issue TAS Trader for Telephone Answering Service news and information.
Building an Effective Business Case for a Call Quality Management Suite, presented by Amcom
Capital Health: Turning Patient Appointment No Shows into a Hospital-Wide Benefit, by 1Call/Amtelco
Seven Tips for Avoiding Merger Pitfalls
How to Get Millennials to Dress Professionally
Avoid Social Media Meltdown: Create a Strategy Take Back Control
Go Ahead and Fire Your Customer
A Focused Engaged Workforce Increases Profitability
Preserve Your Family’s Financial Legacy: Proper Estate Planning is the Key
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