Unmasking the Threat of SMS Pumping Attacks
By Justin Massey Is your call center vulnerable to an SMS-pumping attack? What is an SMS-pumping attack? This attack gained media attention recently when Elon … Read more
By Justin Massey Is your call center vulnerable to an SMS-pumping attack? What is an SMS-pumping attack? This attack gained media attention recently when Elon … Read more
Incorporate Best Practices into Your Customer Survey Process By Peter Lyle DeHaan, Ph.D. Do you survey your customers or clients? Should you do customer surveys? … Read more
Startel Contact Center Solutions, that “bring happiness to your customers,” has been a leader in the ever-changing contact center and answering service landscape. Since 1980, … Read more
By Kevin Beale One of the biggest challenges we face in the call center industry is hiring, training, evaluating, and retaining agents. When a call … Read more
By Rei Kasai Modern customer service that drives exceptional outcomes is critical to any business’s longevity and long-term success. In fact, 49 percent of consumers … Read more
Unlocking the Power of AI for Answering Services By Michael C. McMillan As artificial intelligence (AI) continues to permeate various industries, the answering service sector … Read more
By Donna Fluss Knowledge management (KM) is a process for authoring, collecting, organizing, presenting, maintaining, and storing information in a manner that is readily accessible … Read more
Admit Your Service Faults Instead of Blaming the Pandemic By Peter Lyle DeHaan, Ph.D. Different countries around the world and various areas within have had … Read more
By Mike Hill If you are like most companies, you have a mix of employees working full-time from the office and others working full-time from … Read more
The core of Amtelco’s guiding values is prioritizing its family members, including customers and employees, which leads to a five-star support experience. Amtelco creates reliable … Read more