5 Tips to Create a Positive Call Center Work Environment
Care for Your Staff and They’re More Likely to Care for You and Your Callers By Peter Lyle DeHaan, PhD Staffing a call center is … Read more
Care for Your Staff and They’re More Likely to Care for You and Your Callers By Peter Lyle DeHaan, PhD Staffing a call center is … Read more
Master the Art of Effective Call Center Communication By Peter Lyle DeHaan, PhD Some people think working in a call center is easy because they … Read more
By Donna Fluss 2024 is fast approaching, and contact center executives and leaders are trying to figure out how to incorporate artificial intelligence (AI) into … Read more
By Genevieve Carrenard In the ever-evolving world of customer service, call centers are at a crossroads. Technological advancements have ushered in an era of automation, … Read more
By Justin Massey Artificial intelligence and the rising significance of cybersecurity present an evolving landscape. To ensure the future success of their business, answering services … Read more
By Christophe Martel Today’s retail call centers face a chronic problem: crushing call volumes for most of the calendar year, followed by a holiday spike … Read more
Technology May Save Money, but Human Agents Make the Difference By Peter Lyle DeHaan, Ph.D. We’ve been hearing a lot about artificial intelligence (AI), and … Read more
By Donna Fluss All companies should strive to deliver an outstanding customer experience (CX), as it’s a primary driver of customer satisfaction, retention, and relationship-building. … Read more
We Should Embrace AI as a Useful Toolset and Not Fear It. By Peter Lyle DeHaan, Ph.D. Artificial intelligence (AI) is not a fad that … Read more
A Guest Editorial By Vince Vitale Did you ever think about the implications if “goldenrod” hadn’t been programming binary load lifters and didn’t know a … Read more