VoIP

VoIP stands for Voice over IP or Voice over Internet Protocol, but forget all the technical terms and jargon.  There are many benefits from using VoIP.  For call centers VoIP quite increases flexibility, efficiencies, and reliability, and it can significantly reduce operating expenses.

Common uses are to reduce telephone costs, allow for home-based agents and remote locations to cost-effectively connect to the main center, and to even transport and switch calls within the call center itself.

How Does VoIP Fit into Your Call Center?

New VoIP Architecture Brings Benefits to Call Centers

Securing Your VoIP Calls

Small Call Centers Want VoIP, But is it Ready?

Star Contact Implements VoIP

Test Your Way to VoIP Success

VoIP: An Untapped Resource

VoIP: Are the Networks Ready for Prime Time?

VoIP: What’s In It for Me?

VoIP Case Study: The JCF Story

VoIP and the Mobile Professional

VoIP and the Offshore Industry

VoIP in Action

VoIP in the Call Center

VoIP Predictions for 2005

What’s the Deal with VoIP?

 

 

 

Also see our Internet and VoIP sections.