VoIP (Voice over IP)

VoIP stands for Voice over IP or Voice over Internet Protocol, but forget all the technical terms and jargon.  There are many benefits from using VoIP.  For call centers VoIP quite increases flexibility, efficiencies, and reliability, and it can significantly reduce operating expenses.  Common uses are to reduce telephone costs, allow for home-based agents and remote locations to cost-effectively connect to the main center, and to even transport and switch calls within the call center itself.

Voice Quality Enhancement: Resolving VoIP Audio Quality for Contact Centers

Enabling Next-Generation Secured Contact Centers

When Considering VoIP, Carefully Choose the Proper Gateway

The Benefits of IP Contact Centers

SIP in the Call Center

VoIP Gateway Considerations

VoIP Security

Upgrading to VoIP in the Call Center

VoIP in the Contact Center

The Future Is VoIP

VoIP in Action

VoIP Case Study: The JCF Story

VoIP: What's In It for Me?

Star Contact Implements VoIP

Securing Your VoIP Calls

How Does VoIP Fit into Your Call Center?

VoIP in the Call Center

VoIP and the Offshore Industry

VoIP and the Mobile Professional

VoIP: Are the Networks Ready for Prime Time?

Test Your Way to VoIP Success

What's the Deal with VoIP?

VoIP Predictions for 2005

Small Call Centers Want VoIP, But is it Ready?

VoIP: An Untapped Resource

New VoIP Architecture Brings Benefits to Call Centers

Also see our Internet and VoIP sections.