Telephony

The telephone is to the call center, as water is to a fish.  Having the right telephony infrastructure enables the contact center to hold phone costs down, serve callers quickly and effectively, and facilitate effective communication.  There are many telephony options to choose from, including DID, ISDN, T-1, and VoIP.  Other considerations include toll free numbers, long distance, alternative carriers and understanding phone bills.

Area Code Information listed by Area Code and by State/Province

 

How Caller ID Works

The Road to an All IP Telephony Network Is Paved with SS7

Asterisk and the Evolution of Telephony

"One Number" Technology: An Alternative DID

IP Telephony: The Platform of Choice

Tips to Get More for Your Telecom Dollar

LCR and Disaster Recovery for Toll Free Numbers

Is There a CLEC in Your Future?

Understanding Your Phone Bill: Billing Increments and Minimums

Understanding Your Phone Bill: Monthly Fees for Tollfree Service

Understanding Your Phone Bill: Universal Service Fund

Understanding Your Phone Bill: PICC Charges

     Also see our Technology and VoIP section.