Telephony

The telephone is to the call center, as water is to a fish.  Having the right telephony infrastructure enables the contact center to hold phone costs down, serve callers quickly and effectively, and facilitate effective communication.  There are many telephony options to choose from, including DID, ISDN, T-1, and VoIP.  Other considerations include toll free numbers, long distance, alternative carriers and understanding phone bills.

Answering Service and Paging T1 Applications

Area Code Information

Area Code Update

Channel Banks: A Technical Look

How T1 Can Benefit Your Business

IP Telephony: The Platform of Choice

Is There a CLEC in Your Future?

ISDN Defined

ISDN for Dummies

ISDN: Integrated Services Digital Network

ISDN: Its Successful Application for TAS Businesses

ISDN: An Update

ISDN 101: An Introduction to ISDN

LCR and Disaster Recovery for Toll Free Numbers

The Many Benefits of Using ISDN

"One Number" Technology: An Alternative DID

Penny Saved, CLEC Earned

The Road to an All IP Telephony Network Is Paved with SS7

T1 - Bypassing Monthly Expenses

T1 101 for the TAS: Answers to Common Questions

Tips to Get More for Your Telecom Dollar

Two-Way DIDs: Smart Trunks

Understanding Your Phone Bill: Billing Increments and Minimums

Understanding Your Phone Bill: Monthly Fees for Tollfree Service

Understanding Your Phone Bill: PICC Charges

Understanding Your Phone Bill: Universal Service Fund

What's Happening with 2-Way DIDs?

     Also see our Technology section.