Sales

Outsource call center, teleservice agencies, and telephone answering services all face a challenge not found in most in-house call centers.  That is the continual need to attract and find new clients in order to maintain and grow their operation.  The first aspect of this quest is marketing and the second is sales.  These articles focus on the art of selling.

Turn Your Call Center into a Sales Center

Using the Internet for Lead Generation and Lead Tracking

The Fatal Sales Presentation Trap

Selling to Today's Customers

Want More Sales?  Check Your Email

Channel Consistency

Win Business without Cutting Prices

Anything for a Sale (part 2)

Anything for a Sale

Are You Passive, Average, or Proactive?

Simplify Negotiations with Effective Communication

Maximize Every Sales Opportunity

Overcome the Myths of Negotiation

Strategies to Negotiate Any Sale

Energetic Sales Presentations

Four Obstacles to Closing a Sale

The 10 Immutable Laws of Sales Success

Sealing the Deal Over the Business Meal

The Five Terrible Lies about Selling

How Can I Get More Sales?

Reputation, Referrals, and Credentials

A Swallow Disaster

Your Next Referral Could be a Real Turkey

Lessons From Sweet Pea

A Novice's Guide to Marketing & Sales

Ten Characteristics of Great Sales People

"Sales, Line 1"

No Time to Sell? You Better Make Time

See our section on Marketing for more information.