Outbound Calling and Telemarketing

Telemarketing and call center outbound calling have been greatly restricted and legislated in recent years.  However, when done right, it is still a viable and profitable contact center service.

The Twelve Steps to Successful Telemarketing – Step Four: Purpose of Call

The Twelve Steps to Successful Telemarketing – Step Three: Respect Their Time

Outbound Sales Success

The Twelve Steps to Successful Telemarketing – Step Two: Reference

The Twelve Steps to Successful Telemarketing – Step One: Introduction

The Two-Call Close

What Are Your Prospect’s Three Fears?

Setting the Stage for Successful Telemarketing (Part 3 of 3)

Setting the Stage for Successful Telemarketing (Part 2 of 3)

Setting the Stage for Successful Telemarketing  (Part 1 of 3)

The Brains Behind Outbound Contact Centers

The 12 Steps to Successful Telemarketing: Understand Your Market Share

A Guide to Phone-Append Services

The Essential Outbound Call Center Checklist

Writing the Perfect Outbound Script

All Names Are Not the Same

Pitfalls of Political Calling: The Challenges and the Myths

Outbound Calling: It's Not a Numbers Game

Political Calling

Robo Calling

The Metric That Matters: Understanding Cost/Sale vs. Cost/Hour in the Teleservices Industry

Soft Selling Yields Hard Profits in Contact Centers

Best Practices in Verification

The Future of Outbound

Beware the EBR

Weak, Wimpy, Words

The Politics of Calling

Outbound Calling: Past, Present, and Future

How to be Successful in the New DNC Environment

Are You Compliant with the Telephone Sales Rule

DNC Compliance: It's Not an Easy Thing

Wireless Number Portability: The Compliance Conundrum

Outbound Compliance Checklist: A Survival Necessity

Beyond the Looking-Glass: Telemarketing 2004

Compliance Confusion?

Amendments to the Telemarketing Sales Rule

Ensure Success with Effective Outbound Script Writing

Scripting for Outbound Telemarketing

Outbound Telemarketing Systems

See Offshoring for related information.