Medical

Many call centers focus on the specific needs of the medical and hospital community.  This includes providing nurse triage, navigating HIPAA regulations, and offering medical answering service.

HIPAA Compliance Issues

Hospital Answering Services Could Be Risky

How HIPAA Affects You

Knowledge of HIPAA Important for Medical Call Centers

Resources for Medical Call Centers

Telephone Triage

The Trouble with Medical Messaging

The Trouble With Medical Messaging, Part 2

What is Telephone Nurse Triage?

For more articles and information on medical and hospital-based call centers, visit AnswerStat magazine.

(AnswerStat magazine is the leading magazine published specifically for medical call centers and is distributed free to qualified readers, decision makers, and influencers at hospital call centers medical related contact centers in the United States. 

AnswerStat magazine covers all topics related to medical call centers, including telephone triage, physician referral, PBX Attendant Console, physician referral and appointment setting, medical answering service, agent hiring, training, and retention, CRM (customer relationship management), case studies, future trends, legal considerations, call center management, and employee issues. It also provides technical coverage on telephony, telemessaging systems, ACD/PBX, VoIP, remote agents, hosted services, voice mail, call recording (voice logging), ISDN, the Internet, and unified messaging.)