Medical Call Center Articles

Many call centers focus on the specific needs of the medical and hospital community.  This includes providing nurse triage, navigating HIPAA regulations, and offering medical answering service.

Applying Good Judgment to Telephone Triage Calls

Combining Telephone Answering Service and Telephone Nurse Triage

Selecting a Healthcare Call Center Outsourcer

Directory of Healthcare Call Center Vendors

What is Telephone Nurse Triage?

Hospital Answering Services Could Be Risky

Telephone Triage

Resources for Medical Call Centers

How HIPAA Affects You

The Trouble With Medical Messaging, Part 2

HIPAA Compliance Issues

The Trouble with Medical Messaging

Knowledge of HIPAA Important for Medical Call Centers

For more articles and information on medical and hospital-based call centers, visit AnswerStat magazine and Medical Call Center News.

AnswerStat magazine is the leading magazine published specifically for medical call centers and is distributed free to qualified readers, decision makers, and influencers at hospital call centers medical related contact centers in the United States. 

AnswerStat magazine covers all topics related to medical call centers, including telephone triage, physician referral, PBX Attendant Console, physician referral and appointment setting, medical answering service, agent hiring, training, and retention, CRM (customer relationship management), case studies, future trends, legal considerations, call center management, and employee issues. It also provides technical coverage on telephony, telemessaging systems, ACD/PBX, VoIP, remote agents, hosted services, voice mail, call recording (voice logging), ISDN, the Internet, and unified messaging.